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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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dla interview under caution

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hi i have just received a letter telling me i need to be interviewed under caution i receive middle rate care and high rate mobility i suffer from rumatoid athritus . iwork in a small cafe i have done for 6 years but the hours i work have changed over the years due to my condition i was working 2 days a week my boss was very good by puting things in place for me eg opening cans jars pealing potatoes basically thing i was unable to do i took holiday for days i was unable to go in and come home if i could not finish a shift once i got home that was me finished for the day as once i sit after walking or working i can not walk i have very little use in one hand and it is a struggle to get through a day at work i left my job 3 weeks ago due to it getting to much then received this letter today i dont know if ive done wrong and im in a terrable state can anybody give me any advice as to if i have done wrong these are the only benifits i have ever claimed i have always worked . thankyou

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It very depends on the answers to the questions on the claim form - can you remember what you said?


For example - to get the lowest rate care it is usually because people cannot cook a main meal for themselves or because they need to be accompanied out of the house (because of a mental incapacity) - yet you have been working in a cafe.

Highest rate mobility is because a person is unable to (or virtually unable) to walk. I assume that you have been standing behind the counter for a period of time and waiting and cleaning tables.


You dont have to declare work to DLA but it is possible that you are doing work which contradicts the statements that you made in your claim.

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I'm sorry I am not familiar with claiming anything. I meant DLA not benefits.

As kk says above if you have worked in contravention to the statements you made in order to claim DLA then you may be asked to explain why.

I understand your boss has done a lot for you while you've been at work and as long as he can verify this then maybe they will accept your explanation.


I hope more experienced people can give you some better help and advice.

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as my condition changes its very difficult to fill in these forms its things like when i get up in the morning it takes about an hour to get mobile then i can walk around but still in discomfort i struggled to get through a day at work then when i got home im unable to do anything so i filled the forms in on my worst days but i suffer every day just at different levels i cannot open cans or jars or peel potatoes or lift heavy saucepans and this is what i put on the forms

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no it was for disability living allowance and the care they say you can still work when claiming these


This is correct. However, your job must not contradict what your care and /or mobility needs are. I think this is what freakleaky was getting at.

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when i filled in the forms i really dident mean to defraud anyone i just filled it in on the worst parts of my day as people have said todo as its very hard to exsplain to anybody the effects it has on everyday life an attack can come on in minutes in anypart of the body does anyone have any advice regarding the interview im worried sick i have 12 days to wait to see what happens i dont know know how im going to cope

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Guest amianne
The forms are meant to be done on an average day; not worst day. However, you can say what you're like on bad days; just don't base the form on that.


Wasn't there a high profile prosecution in the last 12 months or so about this very same scenario?


Filling in the form on the basis that the worst day is every day.


Didn't they try to blame someone because that was the advice given?


I always thought that you had to describe a good day and a bad day and explain how many good days there were and how many bad ones.

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Guest amianne
I would say that you can have someone with you and if you can record the interview yourself.




The person with you will not be allowed to enter into a 'conversation' with the fraud investigator. The investigator will be there to put questions to you and for you to answer them.


Generally people employ a solicitor to come with them only to ensure that the correct process is employed.





Edited by amianne
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