Cooperative PPI on Loans

[ATRO]

Hi All, just received my SAR pack back from Coop (late but I'll forgive them due to bank holidays etc).

 

In it are credit agreements for 3 loans, all are governed by CCA 1974 if that makes any difference.

 

Loan 1 is from 1994 and has PPI, Loan 2 is from 1995 and is barely legible but has premium something which I think must be PPI however loan was £4k then this is another £900 which seems high, Loan 3 is from 2002.

 

Loan 1 was eaten up into Loan 2.

 

My query is that none of the credit agreements I have in front of me gave an option for PPI no tickbox or anything, can this be right? I'm fairly sure it was intimated that the PPI was not optional however its so long ago my memory is sketchy.

 

Advice please? Would I have a case for missell on that ground alone?

[ims21]

Hi

 

If you weren't given an option and it was put on there regardless then it was mis-sold.

 

All the information you need is in No.1 in my signature and there are spreadsheets at the end to help you work out your claim amount.

 

Send a copy of the completed spreadsheets and a completed fos consumer questionnaire to the lender together with a brief covering letter requiring refund

Edited June 12, 2012 by ims21

[ATRO]

Will do, thanks for your help!

[ATRO]

Fos questionnaire for each loan or bang them all on one?

[ims21]

If they are connected, i.e one paying off another then you can include them on one questionnaire.

[ATRO]

Hi Again, some advice if possible please.

 

Co-op have responded and admitted that they haven't offered the usual high standard of service so have offered a goodwill gesture to cover the last loan PPI payments and 8% interest but go on to say they no longer hold records of the 2 earlier loans so unless I can come up with agreements and statements they can't reimburse those.

 

Firstly they have the agreements because they sent me copies, secondly I don't have statements from these loans as they are so long ago, other than the last 2 years worth of the second loan that again they sent me. Also on the second loan agreement it is written on please clear and close the previous loan, so as far as I'm concerned they have all documentation needed to prove it?

 

Am I fighting a lost cause here?

 

I'm not happy with their offer, they know perfectly well I have paid all my loans off in a timely fashion and have the credit agreements so could quite easily work out what is owed.

 

Do I pass on to the FOS or could anyone offer advice on how I respond please, also what timeframe do I give them, can I call the shots or do they get 8 weeks again? I'm absolutely livid.

 

Thanks for any help offered.

Edited July 23, 2012 by ATRO

[ATRO]

I have written a quick letter in response as follows, should I put any time limit on them for a response?

 

Dear Sirs,

 

In response to your letter dated 18th July 2012, which was in direct response to my PPI complaint made on 12th June 2012 I enclose the information you claim to not have.

You state in your letter you have no data regarding the first 2 loans yet the information I have enclosed came from yourselves in response to a Subject Access Request I made prior to submitting my PPI complaint.

The 2 loan agreements show that PPI was attached and the second loan agreement has a written note on it signed by C.Turner stating the instruction “Please clear and close personal loan”, this was consolidating the first loan, I have also attached a record of activity of loan account 2 for the final 2 years, once again proving ALL loans were paid off in a timely fashion in accordance with the loan agreements.

As you have already admitted “we are not satisfied that we have provided you with the high standard of service we would expect” I would urge you to respond to me as a matter of urgency.

I have once again enclosed my previous covering letter along with spreadsheet calculations for all 3 loan account PPI.

Further to the above I am requesting a full refund of all my insurance payments, plus interest, which total £5,031.05.

 

 

Yours faithfully

[ims21]

Sounds OK to me.

 

I'd put in that they have 14 days to respond otherwise you will be lodging a formal complaint with fos about their conduct and a second complaint about the PPI

[ATRO]

Will do ims, thanks once again.

[ATRO]

Having had numerous calls to Coop chasing them I finally got a return call from them on Wednesday.

 

They have agreed to my claim and their figure is just below mine, I am awaiting confirmation and their workings through the post.

 

Thanks all for every bit of help with this.

[ims21]

Sounds promising then

[ATRO]

Still no letter, rang the customer services and was basically called a liar.

 

Apparently no record of tel conversation and the offer is still being calculated plus they don't give out figures over the phone!

 

Awaiting a call back from a manager as we speak, I'm sick of being given the run around now.

[ATRO]

Well, finally offer has landed on my doorstep, and finally its pretty much right, once i receive the funds I will make a donation!

 

Sent a complaint letter in to customer relations detailing all the troubles I had in dealing with this and having a manager tell me I was a liar, then not having the neck to call me back once it was proved I wasn't.

[ims21]

On the home straight then...good news.

 

Let us know when you get the money and we can change your thread title to reflect your win