Brighthouse Help Please

[LindsLou]

Help please!!!

In May 2011 i had a washing machine and dryer from brighhouse, i have to pay weekly payments of £10.00.

I have always paid them..but my partner is now off sick from work and so i cant afford to pay them as i have 2 children to feed and other bills to pay with very little money,

 

i phoned them and explained and they have now said that i owe 3 weeks which is now 33.00

i expalined my situation which they answered i still have to pay or they will take my goods..

 

.i need my washing machine with 2 children. t

 

hey said they will rewrite my account but to do that i need to go up tomorrow with 20.00 which i havent got!!

 

I offered to pay it all off once our money is sorted which they said was "unaccetable"

 

the way they spoke to me made me feel like a naughty child at school again!!

 

Help please from anyone as i dont know what to do!!!!!!

 

Thanks

[dx100uk]

own thread created here

 

dx

[dx100uk]

moved to the correct forum.

 

have a read of a few threads here

 

you'll soon get the idea

 

they cant take the goods back anyhow

not without a court order

so dont fall for that one.

 

thats an empty threat.

 

as is they'll get the police round too.

 

 

dx

[Bang!]

First - remember all that has happened is your partner is ill off work, and it means you have less money. Its not a crime, and it does not mean you can be mistreated, or people can break the law/invent laws they claim you have broken etc.

 

How much have you paid back towards the price of the goods? Do you know what percentage?

 

The law covering your situation is s90 of the Consumer Credit Act 1974, and here it is...

 

http://www.legislation.gov.uk/ukpga/1974/39/section/90

 

 

Here is something that is easier to read, that includes all the details you will need.

 

http://www.consumerwiki.co.uk/index.php/Brighthouse_Fact_Sheet

 

 

Brighthouse tend to send people round, lying about what your rights are, and lying about what they can do/take. In addition to lying, they are may appear confrontational, so be prepared.

 

You don't even have to answer the door to them - and keep everything between you and Brighthouse in writing.

 

It might help to call trading standards first too, who will tell you the same as we did, but if you do speak to the ones at the door, then mentioning you have already spoken to trading standards adds weight to what you are saying - and also gives you a second perspective on what they are likely to say will be lying.

 

If you do speak to them NEVER sign anything - and even if one asks if he can use your toilet or any other reason to come in - tell them no. If you feel they are annoying, raise their voice, or seem hostile - remember you are in control and following the law, and they are the chancers - you can close the door or call the police, its your choice as its you in control. If they wait for the police to arrive (and are likely to lie to them too) - then you can tell the police you have spoken to Trading Standards, and Brighthouse have no right to do what they are claiming.

 

The next time they call, tell them you only want to deal with them in writing, as it means you have a record to show trading standards, and you can tell them this. Even then they are likely to keep calling - so if this happens, there's a letter we can give you to send them. They can ask for their money, but they cannot harass you for it.

 

Remember, once your partner is fit again it will all be fixed soon, and any charges Brighthouse attempt to add you can normally claim back too - as basically they just pretend they are entitled to these charges too.

 

If you want to know anything else, ask here, someone will help as LOADS of people have problems with Brighthouse, that's why we know what to expect.

[SURFBOY]

If they do call again try to record/ video the conversation also.

[dekb]

Hiya,

I am sorry to hear that you have fallen to the feet of Brighthouse. I know exactly how you feel. I have purchased beds, mattresses & a laptop from them. I never miss a payment, infact i pay four weekly. However, i was unwell on the usual Friday when i phone to make the payment, so phoned on the Monday (today). They wanted a huge amount of extra cash from me for what they called "charges". when asked, they couldnt or wouldnt explain exactly what the breakdown of these "charges" were. There attitude was terrible, no customer care, no willingness to help, or to even be nice. Just "you have to pay it and thats that". My advice to you or to anyone else. If you have goods with them, find a way to get the money together and pay them off. then never go near them again. To those who havent dealt with them, do yourselves a favour and avoid them at all costs. BRIGHTHOUSE ARE A TOTALL DISGRACE, THEY BREED ON THE MISFORTUNE OF OTHERS WHO CANNOT GET CREDIT. Points out of 10....... 0!!

[dekb]

I have looked into the matter in depth and what BANG has said in their reply is exactly correct. Really accurate and professional advice.

[Anus Horribilis]

My advice to you or to anyone else. If you have goods with them, find a way to get the money together and pay them off. then never go near them again.

 

I agree. But don't try to pay off the whole agreement unless it's nearly completed. Often better to end the agreement and get new goods elsewhere. LindsLou has been in this agreement for 13 months @ £10pw, so has paid £540'ish. That's enough to buy a basic washer & dryer outright.

[sillygirl1]

Better still try your local Freecycle, washing machines and fridge freezers frequently change hands as people move and upgrade. No need to pay over the odds for essential items.