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    • Thank you for these uploads. I've had a look at the documents – both your claim form and the defence. They are both pretty sparse but from what I see, I'm afraid that I don't rate your chances of success very much. Why haven't you sued Interparcel or Evri? I asked you earlier on to post a bullet pointed chronology – and you haven't done that. I think we need to see the whole story. You bought an item from Amazon Germany – what date? The item failed – what date? You notified Amazon within the warranty period – what date? They then said you were outside the warranty period – why? You then sent the items back to Amazon – who made the arrangements for the return? You chose Interparcel – why? I don't see where parcel2go comes into it. They aren't a courier company they are simply brokers. I then gather that it was transported by Evri and it was lost while in their care stop You really have given very little the story either to us or to the court's or to the defendant. You came here in April for some advice but rather than answer our questions you went off on your own and am sorry to say I think that you might have thrown this case away. Give us more details and we will see if it can be rescued. You may find that you are in a position where you have to abandon this case and then go directly after Interparcel or after Evri. This would mean that you have sacrificed the claim fee on this particular case but at least you stand a better chance of getting your money back. Please answer the questions. It's very tiresome asking you questions and then not getting responses or having to chase you for them.     Also, have you prepared a witness statement and a court bundle? If so, where are they? If you haven't – then why not
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    • I guess my understanding of what constitutes personal data is wrong then. Thanks, I'll think twice before I accuse them of breaching GDPR
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kwik Fit ruled my life

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Here is a timeline of this issue:

09/05/2012: My car passed MOT

8:30AM, 17/05/2012: I sent my car to Kwit Fit Oldbury Centre near my company for full service


13:00PM, 17/05/2012 Oldbury centre called to tell me the job nearly done and a list of repair recommendation, I said thanks but no further action needs to be taken.


15:30PM, 17/05/2012 Oldbury centre called again to ask if I found any problem before. I had been happy with my car and carrying my colleagues occasionally(even a couple of days before service), and passed the MOT, I have not found or been reported any problem. Of course I said no.


16:00 PM, 17/05/2012 Oldbury centre called to report they found the ignition coil pack failed and the car is not advised to drive and I was told that I need to spend another £144.00 to replace it. I was told if I don’t fix it, I will feel bumps from engine. They stressed that this is just a COINCIDENCE and the coil pack would fail sooner or later but just right at service time. I felt a little bit confused and uncomfortable and called your customer service for advice, customer service supported Oldbury centre opinion and said the vehicle problem was my liability. I thought they might be right and called Oldbury centre back to allow the replacement of coil pack.


17:10PM, 17/05/2012: Job done for service and replacement of coil pack. Very funny, I started feeling the bumps they described, I thought it might be just occasional case and chose to give it a little bit longer to observe the problem further.


18-19/05/2012: Problem carried on


22/05/2012: Problem seems more serious and dangerous in motorway, I could not pickup power when overtaking and the engine light on the driver panel is on along with the engine bumps.


08:30AM, 23/05/2012: I felt frustrated about this and asked oldbury sentre to check again. They told me they will have a check the afternoon.


16:40PM 23/05/2012: At Oldbury centre, I was told the problem is because of the mechanical failure, again it is ALSO A COINCIDENCE happened during service.


By the way, my car, 2001fort focus Ghia, has been through almost 120K. Do you think i should accept it peacefully? Is there any supervisory organization i can seek advice from?


MAny thanks for your time and sorry for my poor spelling and grammer?

Edited by Conniff
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sounds like aQF rip off to me!

take it to a ford specialist and get it checked out and if they in fact changed the coil pack, and what the problem is now, before you contact QF again.

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thank you very much for your reply and advice. I actually have changed ignition coil pack following their advice on the day of service, because i choosed to trust them in the beginning. I will go for a check with Ford Specialist then see how it goes.

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If the coil pack has failed again so soon, then the part fitted would have been a poor quality after market part and most definatly not a ford part. If it is a ford part I would be amazed it has failed so soon.


In any case, the part will have a warrenty on it... demand they change it Free of Charge.

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I think there should be some supervisory organizaiton, party of government sector working towards stopping them from overriding consumers interest in this disgusting way. But i was told no in this country.

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If the coil pack has failed again so soon, then the part fitted would have been a poor quality after market part and most definatly not a ford part. If it is a ford part I would be amazed it has failed so soon.


In any case, the part will have a warrenty on it... demand they change it Free of Charge.


the coil pack they changed never fixes the problem they described on the service day. And that problem never happened to me before i sent my car to them!


Fair enough it is a coincidence, but How can they let me spend money changing coil pack and then they say changing it does not fix the problem? I am lost!!!

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Fair enough it is a coincidence,....


That's not a coincidence, that's Kwik-Fit. Strange how things happen at KF and not at other centers. Your lucky you didn't have a report saying your brakes are dangerous and your shockers are leaking, that's their usual one.

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My son woked for kf some years ago, haned g=his notice in as got told to tell oap owner of old fiesta, that she needed brakes doing and wheel allignment, to the tune of £250!! all she went in for was a tyre.

Oh and r.t.s means rattle the spanner, if you hear that, they are'nt doing the job, usually was used on wheel allignments!

would never use k f under any circumstances.

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That's not a coincidence, that's Kwik-Fit. Strange how things happen at KF and not at other centers. Your lucky you didn't have a report saying your brakes are dangerous and your shockers are leaking, that's their usual one.


I am not lucky!!! i got brake completely replaced in the same centre already just 1 month ago!!!


I am new to this country and did not know KF before. So regret, i should have got advice from you guys!!! i chose them only because it is close to my office.


Now they told me they are going to send a new guy to re-service my car? shall i go for it?

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