I am not lucky!!! i got brake completely replaced in the same centre already just 1 month ago!!! I am new to this country and did not know KF before. So regret, i should have got advice from you guys!!! i chose them only because it is close to my office. Now they told me they are going to send a new guy to re-service my car? shall i go for it?

the coil pack they changed never fixes the problem they described on the service day. And that problem never happened to me before i sent my car to them! Fair enough it is a coincidence, but How can they let me spend money changing coil pack and then they say changing it does not fix the problem? I am lost!!!

I think there should be some supervisory organizaiton, party of government sector working towards stopping them from overriding consumers interest in this disgusting way. But i was told no in this country.

thank you very much for your reply and advice. I actually have changed ignition coil pack following their advice on the day of service, because i choosed to trust them in the beginning. I will go for a check with Ford Specialist then see how it goes.

Here is a timeline of this issue: 09/05/2012: My car passed MOT 8:30AM, 17/05/2012: I sent my car to Kwit Fit Oldbury Centre near my company for full service 13:00PM, 17/05/2012 Oldbury centre called to tell me the job nearly done and a list of repair recommendation, I said thanks but no further action needs to be taken. 15:30PM, 17/05/2012 Oldbury centre called again to ask if I found any problem before. I had been happy with my car and carrying my colleagues occasionally(even a couple of days before service), and passed the MOT, I have not found or been reported any problem. Of course I said no. 16:00 PM, 17/05/2012 Oldbury centre called to report they found the ignition coil pack failed and the car is not advised to drive and I was told that I need to spend another £144.00 to replace it. I was told if I don’t fix it, I will feel bumps from engine. They stressed that this is just a COINCIDENCE and the coil pack would fail sooner or later but just right at service time. I felt a little bit confused and uncomfortable and called your customer service for advice, customer service supported Oldbury centre opinion and said the vehicle problem was my liability. I thought they might be right and called Oldbury centre back to allow the replacement of coil pack. 17:10PM, 17/05/2012: Job done for service and replacement of coil pack. Very funny, I started feeling the bumps they described, I thought it might be just occasional case and chose to give it a little bit longer to observe the problem further. 18-19/05/2012: Problem carried on 22/05/2012: Problem seems more serious and dangerous in motorway, I could not pickup power when overtaking and the engine light on the driver panel is on along with the engine bumps. 08:30AM, 23/05/2012: I felt frustrated about this and asked oldbury sentre to check again. They told me they will have a check the afternoon. 16:40PM 23/05/2012: At Oldbury centre, I was told the problem is because of the mechanical failure, again it is ALSO A COINCIDENCE happened during service. By the way, my car, 2001fort focus Ghia, has been through almost 120K. Do you think i should accept it peacefully? Is there any supervisory organization i can seek advice from? MAny thanks for your time and sorry for my poor spelling and grammer?