Samsung faulty laptop

[meaganicole]

Hi guys,

 

I brought a brand new laptop from Comet, it cost me £545 and I use it for University assignments. I only used it for couple of months and some keys are just about to fall off, one of the keys has already fallen off. I took it back to Comet and one of the guys in there told me that the guarantee does not include the keyboard, only hardware. As I'm a computing student, I asked him what his definition of hardware is and he told me, an example of hardware is the internal part of the laptop such as hard drive, RAM, motherboard but not the keyboard. When I asked him to send it back to Samsung to get it repaired, he started to tell me that the Samsung company will charge me for it as the keyboard is not part of hardware. So I asked him, what is the keyboard a part of, he said its a physical equipment.

 

I only used it for couple of months, the laptop is really good, battery life is very decent but if the users' are touch typests then it would not be good for them as the keys can easily come off by itself. The laptop is fine for normal use.

 

What do you guys think of this?

[morsy]

Sales of goods Act states that goods must be fit for purpose and of reasonable quality.

 

It sounds like the keyboard is neither if after 2 months its falling apart. Did you specify what the laptop would be used for prior to purchase - this would then also be covered.

 

Basally Comet should replace the laptop with a new one under Sales of Goods Act - nothing to do with what's hardware and what's not hardware - It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

 

You have the right to reject the goods with a reasonable time frame

 

take a loot at

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/

 

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

 

Go back to Comet and speak to a manager and demand a new one - if you got a USB keyboard use that so you can use the laptop to make sure you back up your data and remove anything as you might not get a chance to when they replace it.

 

They may then try to offer you a free repair its up to you which you prefer a repair or replacement - don't let Comet push you into a repair if that's not what you want.

Edited May 25, 2012 by morsy

[meaganicole]

What I realised is, when I looked very closely at the keyboard, it looks as though the manufacture have used some very cheap material to create the keyboard. The material could have come from poundlands

[morsy]

that just adds to it not being fit for purpose

[rebel11]

Hi meagan

 

Welcome to CAG

 

Have a read of 10,12 and 13 in my signature.

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

[Durkin]

If Comet refuse to replace it, a small claim for the refund price plus expenses will resolve this for you within a month.

[s12345a]

Thought the soga states that the route of resolution is at the retailers discretion?

 

Completely Agree with the above statement. As stated before, the keys were obviously "fit for purpose" when the item was purchased new. Comet havn't intentionally sold you a duff one.

[rebel11]

I suppose if I manufactured a laptop, I used 'Blue-tack' to keep the keys in place, then sold the laptop and after a few weeks the keys failed, you would say the keys were 'fit for purpose'?

 

Completely Agree with the above statement. As stated before, the keys were obviously "fit for purpose" when the item was purchased new. Comet havn't intentionally sold you a duff one.

[rebel11]

Even so, the Consumer can accept / decline the resolution depending on the individual circumstances, it's not finite.

 

Thought the soga states that the route of resolution is at the retailers discretion?

[rebel11]

Read the post, the analogy doesn't fail, 'I suppose if I manufactured a laptop'. To say the following, 'Very rarely do the clips come broken out of the box.'

you are saying that a possibility exists. It's surprising what you can do with 'Blue-tack'. Your making a lot of assumptions, unforetunately, it's not all black and white, lots of grey. 'Don't know what Currys are thinking saying that keyboards aren't covered', sounds pretty straight forward, 'if we had a clue, we ain't telling you'.

 

It wasn't though was it so the analogy fails. If you used blu tack, they wouldn't hold at all. In my experience the keys come off usually when the keyboard is cleaned. Very rarely do the clips come broken out of the box. The key would be loose from day one, and very obvious, clearly this wasn't the case. Having said that, I am sure Samsung would want to have a look and see if they could fix it in the name of customer service. They might only need clipping back on. Don't know what Currys are thinking saying that keyboards aren't covered.

[rebel11]

It is difficult to say this with 100%, maybe they weren't fixed correctly.

 

Sorry typo, meant comet obviously as the op is talking about comet. The point I am making is that they clearly didn't come faulty out of the box. Comet may have dropped a clanger. Speak to Samsung and see what they say. Unless the op has damed the keys, he will get them fixed. No need for all this comet have to replace the whole laptop, just because a keys come off the keyboard. No retailer would swap a unit over in this example as the cost of replacing the keyboard is minimal.