Seriously vulnerable family bullied for over 5hrs by bailiffs

[caledfwlch]

No, that was The Creditor from the Black Lagoon, I think...

 

Fixed that for you

[Annette1973]

Fixed that for you

 

Lol, thats funny. I find in these circumstances you must always maintain your sense of humour.

[caledfwlch]

Lol, thats funny. I find in these circumstances you must always maintain your sense of humour.

 

Absolutely!

 

And at the end of this, your Grin will make the Cheshire Cat feel jealous, whilst the opposition won't be grinning for years

 

There is bound either now, or at some point in the future to be a spy from R&R having a look, so *hello* and I wonder if you know just HOW much trouble your company is in!

 

When it is eventually time, and all the official and proper routes have been followed, I think this could be of absolutely major media interest.

[Annette1973]

Absolutely!

 

And at the end of this, your Grin will make the Cheshire Cat feel jealous, whilst the opposition won't be grinning for years

 

There is bound either now, or at some point in the future to be a spy from R&R having a look, so *hello* and I wonder if you know just HOW much trouble your company is in!

 

When it is eventually time, and all the official and proper routes have been followed, I think this could be of absolutely major media interest.

 

You read my mind, I was just going to ask if this story may be of interest to the media, obviously not yet, but eventually.

[Annette1973]

Ok guys. I have just sat down and written a very long winded statement about what happened with the bailiffs, just so it's fresh in my mind. Time for the battle to commence, methinks it's gonna be a long one. Thanks once again to everyone for their support and well wishes, have a good evening x

[brassnecked]

Ok guys. I have just sat down and written a very long winded statement about what happened with the bailiffs, just so it's fresh in my mind. Time for the battle to commence, methinks it's gonna be a long one. Thanks once again to everyone for their support and well wishes, have a good evening x

Yes take it easy, and maybe chill with a little gaming. There is a WW1 mod of Screamin demons, you can fly the Red Baron's little red Fokker, Now ver izz zat bailiff in ze Tranzit, I vill strafe him viz my tvin Spandaus...

[Annette1973]

Yes take it easy, and maybe chill with a little gaming. There is a WW1 mod of Screamin demons, you can fly the Red Baron's little red Fokker, Now ver izz zat bailiff in ze Tranzit, I vill strafe him viz my tvin Spandaus...

 

You are almost as obsessed as me.....

[brassnecked]

You are almost as obsessed as me.....

LOL Rise of the Triad, for PC works great in Windows 7 using the GL Rott pack Still satisfying to use a flamewall, and watch them burn into a skeleton and collapse into a heap of bones to a Xylophone sound

[Annette1973]

LOL Rise of the Triad, for PC works great in Windows 7 using the GL Rott pack Still satisfying to use a flamewall, and watch them burn into a skeleton and collapse into a heap of bones to a Xylophone sound

 

I'm an Apple girl, I'm afraid......

[brassnecked]

I'm an Apple girl, I'm afraid......

The platform doesn't matter just enjoy.

[Annette1973]

Hi Guys, had a reply from the council this morning regarding my formal complaint against the bailiffs. It was extremely rude and accusatory, in fact they are refusing to deal with me at all as my husband is the one whose name is on the LO. My husband and I owned the business and I have always done the administration, which the council know. I believe they are refusing to deal with me because I am a bit more clued up than hubby (I love him to bits, but he is a hairdresser and I think that conversations about holidays are the extent of his abilities, he can do a mean flat top though). Another reason I can think of is that if they refuse to deal with me, then they believe that we cannot pursue a complaint about how they, and R & R treat a disabled woman. I don't know, I'm just throwing it out there. Let me know what you all think.

[old bill]

It was the bailiffs who were rude to you and you are completely within your rights to make a complaint about them. Was the reply from NFDC from the CEO's office or the department who are responsible for the situation? As I think you know, Ross & Roberts, their certificated scumbags, sorry, bailiffs and NFDC have broken the law in more than one way. It is going to come as an awful shock to them that they cannot behave how they like, they cannot change the law to suit themselves and the law they should be working to has to be obeyed.

[Annette1973]

It was the bailiffs who were rude to you and you are completely within your rights to make a complaint about them. Was the reply from NFDC from the CEO's office or the department who are responsible for the situation? As I think you know, Ross & Roberts, their certificated scumbags, sorry, bailiffs and NFDC have broken the law in more than one way. It is going to come as an awful shock to them that they cannot behave how they like, they cannot change the law to suit themselves and the law they should be working to has to be obeyed.

 

Do you know, I actually think the letter from the Bailiffs was more polite than the one from the council.

[caledfwlch]

Hi Guys, had a reply from the council this morning regarding my formal complaint against the bailiffs. It was extremely rude and accusatory, in fact they are refusing to deal with me at all as my husband is the one whose name is on the LO. My husband and I owned the business and I have always done the administration, which the council know. I believe they are refusing to deal with me because I am a bit more clued up than hubby (I love him to bits, but he is a hairdresser and I think that conversations about holidays are the extent of his abilities, he can do a mean flat top though). Another reason I can think of is that if they refuse to deal with me, then they believe that we cannot pursue a complaint about how they, and R & R treat a disabled woman. I don't know, I'm just throwing it out there. Let me know what you all think.

 

Firstly, your husband can give you permission to speak on his behalf, so get hubby to hand deliver written authority Monday (and email it), Secondly, you could (recording the conversation) ask them on the phone if they are refusing to speak to you as a matter of disability discrimination just to see what they say!

 

Thirdly, the name on the LO is magnificently immaterial to the complaint, as its YOU not your husband who has been mistreated. Or are they claiming they can only deal with complaints about their hired staff, if you have a contract with them?

 

So what, I would have no right to discuss a Bin Man punching me in the face with them for example? hmmm. Hanging themselves more and more.

 

What were they accusing you of in the letter? I would be making a formal complaint about this response to your formal complaint on Monday.

 

To the experts - Given conduct so far, is a victim always obliged to go through council complaints first, or are there procedures, situations, where if one has lost complete confidence in the Council to deal with a complaint against itself fairly or impartially, that one can go straight to the LGO?

[caledfwlch]

I'm an Apple girl, I'm afraid......

 

Dreadfully sorry to hear that

 

[brassnecked]

I'm with caled on this one, the fact you weren't the named debtor, makes this more serious. as they gave you hell, and you weren't the debtor, so whatever carp the council spout; they ARE LIABLE along with their agents Ross 'N Robbers, for your appalling treatment at their hands.

When they realised you were vulnerable they should have gone away.

 

Som as suggested letter/email giving right to deal on hubby's behalf. And yes a victim is required to go through all the hoops in the chain to complain successful They make it hard in the hope an aggrieved person will give up, and they them carry on in their merry unlawful ways.

Edited April 1, 2012 by brassnecked

[outlawla]

Something to remember with the LGO is that their system is a Statutory Complaint Procedure. Unfortunately having these schemes set by law means legislation will be written so the odds are stacked against the complainant. They even state in their reports that where a body has acted with maladministration, the Ombudsman may only uphold a complaint if certain criteria has been met. In other words they have their hands tied because of legislation and what the law says.

 

Incidentally, the British Parking Association who have put a couple of proposals to the Ministry of Justice to offer independent regulation for the bailiff industry (including a complaints procedure) would be formed by statute. God help us!

Edited April 1, 2012 by outlawla

[brassnecked]

Something to remember with the LGO is that their system is a Statutory Complaint Procedure. Unfortunately having these schemes set by law means legislation will be written so the odds are stacked against the complainant. They even state in their reports that where a body has acted with maladministration, the Ombudsman may only uphold a complaint if certain criteria has been met. In other words they have their hands tied because of legislation and what the law says.

 

Incidentally, the British Parking Association who have put a couple of proposals to the Ministry of Justice to offer independent regulation for the bailiff industry (including a complaints procedure) would be formed by statute. God help us!

 

It gets better and better, for the enforcers, and ultimate detriment of vulnerable debtors.

[Annette1973]

Good morning guys. I am having problems with posting today and I can't seem to send any PM's. Bear with me and I will try again.

[Annette1973]

Aha, I'm on, PM's still not working though. I will reply to the PM's as soon as I can.

[Annette1973]

Dreadfully sorry to hear that

 

 

Oi, Oi..........broke my heart when Steve Jobs passed away.

[Annette1973]

Firstly, your husband can give you permission to speak on his behalf, so get hubby to hand deliver written authority Monday (and email it), Secondly, you could (recording the conversation) ask them on the phone if they are refusing to speak to you as a matter of disability discrimination just to see what they say!

 

Thirdly, the name on the LO is magnificently immaterial to the complaint, as its YOU not your husband who has been mistreated. Or are they claiming they can only deal with complaints about their hired staff, if you have a contract with them?

 

So what, I would have no right to discuss a Bin Man punching me in the face with them for example? hmmm. Hanging themselves more and more.

 

What were they accusing you of in the letter? I would be making a formal complaint about this response to your formal complaint on Monday.

 

To the experts - Given conduct so far, is a victim always obliged to go through council complaints first, or are there procedures, situations, where if one has lost complete confidence in the Council to deal with a complaint against itself fairly or impartially, that one can go straight to the LGO?

 

Thanks for that Caled. We have thought of sending a letter regarding my authority to deal with the issues, however we did not think of raising some of the points you have, so thanks, we will now include what you have kindly supplied us with.

 

The council and Ross R are attempting to make out that I was the aggressive party. I can assure you that I am not in a fit state to be aggressive to anyone. I can only stand up for 2-3 minutes at a time. Naturally me knowing my rights and being firm with the bailiffs is, obviously, classed as aggression, however, the bailiffs aggression, according to themselves and the council, is just them being firm and acting professionally. Funny that's not how I, nor the police saw it.

[Annette1973]

I'm with caled on this one, the fact you weren't the named debtor, makes this more serious. as they gave you hell, and you weren't the debtor, so whatever carp the council spout; they ARE LIABLE along with their agents Ross 'N Robbers, for your appalling treatment at their hands.

When they realised you were vulnerable they should have gone away.

 

Som as suggested letter/email giving right to deal on hubby's behalf. And yes a victim is required to go through all the hoops in the chain to complain successful They make it hard in the hope an aggrieved person will give up, and they them carry on in their merry unlawful ways.

 

 

I can assure you BN that the only thing that will make me give in is if I die, and even then, my daughter will continue with this for me.

 

I do not know why the LO is only in my husbands name as the council were aware we both owned the business. They are also aware that I deal with the admin side of everything. I cant understand why they are now deciding that they do not want me involved, after all i jointly own the house as well as the door and lock the bailiffs planned to damage so they could gain entry. Well, all i can say is fine, if they do not want any dealings with myself, they cannot have it both ways and attempt to steal things that belong to me or things owned jointly with my husband.

 

I do get the feeling they are trying to make us drop the complaints against them. The replies I have received so far have all been fairly dismissive and negative. I do not believe their 'investigations' will be completely unbiased.

[Annette1973]

Something to remember with the LGO is that their system is a Statutory Complaint Procedure. Unfortunately having these schemes set by law means legislation will be written so the odds are stacked against the complainant. They even state in their reports that where a body has acted with maladministration, the Ombudsman may only uphold a complaint if certain criteria has been met. In other words they have their hands tied because of legislation and what the law says.

 

Incidentally, the British Parking Association who have put a couple of proposals to the Ministry of Justice to offer independent regulation for the bailiff industry (including a complaints procedure) would be formed by statute. God help us!

 

I will say that we do need some sort of system set up so that debts can be collected upon, however, this system needs to be based on the premise that the debtor be allowed to pay a certain amount weekly or monthly, that is realistically affordable. I believe that the person in debt should be assigned a debt counsellor who will help them organise their finances and act as a mediator between them and the creditor. If it is necessary to enforce the debt then this should be by a public servant who is paid by the government, regardless of what he collects and not by commission as are the Certificated Bailiffs. To any sane person, it is actually ludicrous to even think about paying these thugs in commission, it makes them desperate, and we all know that desperate people do desperate things.

[old bill]

Annette,

 

I've removed some messages from my PM inbox. Re-send your PM to me. Also, I have received another communication from my learned associate and have just sent them updated information you provided me with yesterday. I am waiting for them to get back to me.