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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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OK here we go! Wavelab vs LloydsTSB


wavelab
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Hi,

 

Finally got the ball rolling a couple of weeks ago by sending the Subject Data Request with the required cheque for 10 Pounds using Royal Mail’s recorded delivery.

 

Having not heard anything, this week I made a few phone calls by looking up the postcode of the listed Data Controller’s Office, (then under Tools & Resources) using yell.co.uk to get a phone number; asking each person I spoke to for the Data Controller’s Office (as I seemed to go though to lloyds insurance by calling the number listed on yell).

 

Eventually got routed through to the Community Banking Compliance Office and a chap hunted down my S.A.R - (Subject Access Request), told me when it was received by lloyds and from when my 40 days for compliance started!

 

Bit of a maze of call redirections, but got there in the end. Looks like the 40 days are up at he end of October.

 

I’ll keep you posted.

 

wavelab:D

LloydsTSB

S.A.R Sent 12/9/06.

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Hi Wavelab, welcome to the Lloyds forum:)

 

I would'nt take anything that Lloyds say over the phone as gospel. Half of them are just imcompetant and the other half are deliberately obstructive if they realise you intend to claim back your charges. It would still be worth sending them a reminder in writing, to the same address as you sent the SAR. Wait untill it gets to about 2 weeks before the deadline and send them either one of the DPA non-compliance letters from the templates library, or this one if you prefur - http://www.consumeractiongroup.co.uk/forum/hsbc-bank/25932-garyh-hsbc-data-protection.html#post229640.

 

Good luck,

 

Gary

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Thanks for your advice and link to non-compliance letter.:)

 

A reminder is in the post.

 

 

Many thanks and hope all goes well with the move!

 

wavelab

LloydsTSB

S.A.R Sent 12/9/06.

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  • 3 weeks later...

Hi,

 

This is where I'm at.

 

I eventually received my data in accordance with the act back on the 16th Oct. I received Statements, Statement Entries and Customer Notes, a portion of each from the six year period I had requested was missing.

 

2 days later I received the outstanding statements, but only after a quick call to the Copy Statement Unit in Birmingham on the number provided (0845 300 4431). After collecting the package from the Post Office, (as post arrived after I had left for work) I noticed that the package had been opened, so I photographed the package, along with the wrapper that the Royal Mail had wrapped the remains of the envelope up in, offering their sincere apologies about the damage that had occurred. The paperwork contained inside was complete.

 

So I went through statements with a highlighter (yellow) and picked up all charges described on statements as O/DRAFT EXCESS FEE, Unpaid S/O and UNPAID D/D – entering them onto a blank excel sheet as I went. The older statements had these items labelled as UNAUTH'D BORR. FEE, CHARGE ADVISED and FEE-UNPAID ITEMS. These charges ranged from £10 to a whopping £80.

 

At this point I have a couple of questions if anyone has a moment.

 

1. What would be a good course of action here - as my details are now out there!!

 

2. Should I calculate my figures going back six years from today’s date, or can I go back to say Jan 2000? (a nice round figure)

 

Many thanks to anyone who has time to answer these wee questions.

 

Wavelab

LloydsTSB

S.A.R Sent 12/9/06.

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Thanks Nic,

 

I meant to put O/DRAFT EXCESS FEE not O/DRAFT INTEREST!

 

I was wondering weather I should be claiming for exactly six years or go all the way (an extra 9 months) back to JAN 2000?

 

Thanks

Wavelab

LloydsTSB

S.A.R Sent 12/9/06.

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Hi,

 

I have received statements and calculated my claim amount. I was just wondering whether or not I should be calculating my charges for exactly 6 years to the day, or if I could go back as far as Jan 2000?

 

Thanks

 

Wavelab:)

LloydsTSB

S.A.R Sent 12/9/06.

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It should be exactly six years. Some people are trying to claim back charges and ignoring the six year limit. It's up to you but staying within 6 years has had a 100% success rate so far.

HSBC

7th October 2006 - Prelim for £3078

24th October - LBA

7th November - Claim filed

11th November - Acknowledged with intent to defend

11th December - Defence filed

16th December 2006 - Offered full amount but no default removal. Rejection letter sent.

 

Halifax

7th October 2006 - Prelim for £3427

24th October - LBA

3rd November - Offered £913

3rd November - Accepted as partial payment

7th November - Claim issued

21st November - Acknowledged with intent to defend

11th December - Offered full amount but no late payment removal

4th January - SETTLED + removed adverse credit info

 

A & L

19th October - Prelim for £540

26th October - Offered £358

2nd November - Accepted as partial payment and LBA

27th November - SETTLED + removed adverse credit info

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Got it, thanks again livelylad & alexifa.

 

I'm going to take it back to Jan2000, about £250 difference. Request for Repayment of Charges in post tomorrow.

 

Cheers guys.:D

LloydsTSB

S.A.R Sent 12/9/06.

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Hi Wavelab,

 

With regard to the 6 year limit, go back 6 years from the date you first informed them you were aware the charges were unlawful or that you intended to claim them back. This will be the date of your Subject access request. Any charges prior to that date are subject to the statute of limitation. There are good arguments to say that the statute of limitation should not apply due to the banks deliberate concealment of the nature of their charges, but you would need to understand the issues first, which will mean a bit more research. That said, as its only a reletively small amount and only a couple of months, chances are they will not even notice. If they did though, it could mean a delay and you would then have to either argue that the statute of limitation is negated (as above), or just drop the post 6 year charges from your claim

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 2 months later...

Hi,

 

I've Finally got around to updating my progress. Sorry about the delay!

 

28.11.06 Sent Prelim letter and summary of charges for £1300 (Recorded Delivery)

 

05.12.06 Called Royal Mail as Prelim letter still not signed for. Looks like this one may have been lost, but need to allow a few more days for delivery.

 

12.12.06 14 Days Up - Should send LBA, but still no proof of delivery for Prelim letter. (Still states "Check back later" on Royal Mail online tracking). Thought I'd give the bank 1 weeks grace due to Christmas post.

 

19.12.06 Received reply from Lloyds dated 12.12.06. It was the standard "I am sorry you are unhappy about account charges" letter in response to my Prelim letter, even though my Prelim Letter still has not been signed for! (Christmas post probably!) So I went ahead and sent the LBA.

 

22.12.06 Chase Royal Mail re delivery. Again - LBA has still not been signed for as delivered and RM do not know what has happened to it.

 

I'm now reading up in as much detail as possible on the next stage; thinking I will go ahead and issue my claim on the 2nd Jan, 14 days from the 19th Dec (the date I sent my LBA) whether I hear from them or not.

 

Do you think I've given the bank enough time to respond, bearing in mind the delays in post this time of year?

 

Cheers & Happy New Year to you all.

 

Wavelab

LloydsTSB

S.A.R Sent 12/9/06.

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Hi

As long as you have given them the 14 days that you said you would, I would then start the Court claim.

Good luck:) , and keep us informed on how you get on.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 4 weeks later...

Hi,

 

Finally plucked up the courage after reading, reading and more reading of this great forum; to start my claim using MCOL. Within two days after filing my claim, Lloyds have sent me a letter saying they will to pay me £750 - about £1100 short of my total claim amount. And that the £750 will be in my account within a few days.

 

I have read on these pages that I should accept this, but only as a partial payment and that I should proceed with my claim for the full amount + interest and costs.

 

Does anyone know how this will affect the claim I have filed for £1800? I will of course inform the court that Lloyds have paid £750 of this claim - unless anyone knows otherwise.

 

Wavelab.

LloydsTSB

S.A.R Sent 12/9/06.

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If you've already filed the claim, then send this slightly amended version of the site's template and proceed as usual;

Response to settlement offer

Dear Sir/Madam

ACCOUNT No: ****** ********

CLAIM No: *******

 

Thank you for your recent letter in which you offer settlement to the matters as detailed above by way of a payment of £750.

 

I respectfully decline this offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £***.

 

I will accept the sum offered only as a part payment and on the clear understanding that I will continue with the County Court action to recover the full amount debited by way of charges.

Further, a claim was filed on **/**/** (details as above), before this offer was made. As such, court costs have also been incurred to the value of £*** and 8% interest has been added to the claim pursuant to section 69 of the County Courts Act.

Accordingly, should you credit my account with the £750 as proposed, the total amount still outstanding will be, to date, £****

I trust this clarifies my position.

Yours faithfully

 

If/when the £750 hits your account, notify the court that you have received it in part settlement only. Just a short informal note will be fine, addressed to the court manager.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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