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itrends (Dave) vs Nationwide


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Howdy all!

 

New guy here. Been through rough patches over the last several years and am now going to try and claim back all my charges etc, mainly from nationwide and barclays. Of course I will keep each applicable case in the correct forum area.

 

This one is for myself vs Nationwide. The charges come to around £650 - £700 in simple returned direct debit fees. I assume that this particular action of claiming the money back should be quite straight forward. I have 2 accounts with nationwide and love them as a bank and indeed their online banking. Ideally I would like to not have the accounts closed, however I would assume I can open one up with them again if they decided to close as they have to give me at least a flex account by law.

 

Anyway, I will keep things documented here. I have got some files, enevlopes, stamps etc so I can keep everything organised this end and have a full track record.

 

I have been able to get all the information from my online banking, though I will try to get the printed statements tomorrow from them so I have an official hard copy too.

 

As I said, I love them as a bank, just annoyed about the charges so will be claiming them back.... onward ho...

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Hi Dave, and welcome, I see you are claiming for returned DD's, have you incurred any charges for unauthorised overdrafts or like me don't you have that facility. Also you might like the bank, but don't you think that £650+ for the privilege of the banks making money out of your money is a bit pricey?

If what we say helps you, then please tip the scales.:cool:

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Agreed, it is pricey, but I do still love the bank and my local branch. Just plan to get back what is mine.

 

Correct in the fact that I have no overdraft etc. These charges are just for returned debits / SO :)

 

Dave

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A popular parachute account is Natwests Step Account, we've allready got one set up for when Nationwide spits the dummy and takes it account home, 'coz it doesn't want to play anymore.

 

(Sorry, I promise not to mix metaphors like that again)

If what we say helps you, then please tip the scales.:cool:

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I assume I will able to go back to nationwide and open a new account with them though should I want to as they legally have to provide at least the basic flex account to me. Or have I know got that all wrong?

 

Gets to the point where I wonder if it is worth claiming £600 odd quid back when its going to mean moving a load of standing orders, direct debits, and losing the best online and offline banking I have ever had... hmmm

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Its entirely up to you wether you want to claim the charges back or not , but when doing so you do need to read through the site for hours and days for a complete picture of the whole process.

I havent heared yet of anyone wanting to go back to their bank after an account has been closed! So I dont know what the situation is there though I do know you can take them to court if you want, if they do close your account - most people dont bother because theyre just glad to get their money back.

I also have a lot of DD`s etc with Nationwide but if I get my £2k back I`ll have money to cover the transitional period with my new account at Co-operative Bank. Most banks offer good online and offline banking facilities.

You need to depersonalise and be a bit more shrewd if youre going to go ahead with your claim! Vee

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Oh I am fully aware of all that. But I have had accounts with Natwest, barclays, Alliance, LLoyds etc etc so have had a taste of all... Nationwide have beaten them all hands down thus far, and the online banking system is miles ahead of the rest in terms of features and speed.

 

I have just filled in an application for Natwest and may look at Co-op, though I think my credit history may put a stop to that one ;)

 

I guess I will claim the money, if I lose the account, ho hum, but will try and apply for another in the future. It will either work or it wont :)

 

Still got to claim against barclays yet, and that figure should be far larger... :)

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Hiya Dave - Good to hear that your going ahead:) I can tell you that Co-operative Bank let me open a basic account with an electron debit card with absolutley no fuss and I have an appalling credit history at the minute - sorting that out but thats another story! Before trying them I had tried Halifax. It seems for people with a bad credit history that Nationwide basic account and Co-operative basic account are 2 of the top ones and I spent a lot of time searching the web.

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Got the reply from Nationwide today from Sarah Watson saying look at details of tarrifs and will not be refunding etc etc.

 

So which letter should I move onto now that I have had this reply?

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Itrends,

 

Appreciate what you say about Nationwide's internet being fairly user friendly. Their messaging facility leaves alot to be desired with posts awaiting a response for ends on. Halifax's online system is pretty good too with the ability to sort transactions in a more varied manner than Nationwide though Nationwide's drop down menu login system is in my opinion more secure.

 

Newbie here anyway so hope I'm not trashing forum etiquette by jumping on to your thread - gurus what happens if you have two accounts with Nationwide as I do and only want to claim charges on the one? Seems like Nationwide flips and closes accounts when challenged on charges. Will they close both or just the one I will be claiming on? Anyone been through this? Also do you think they would pull a credit card too? Ta.

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  • 4 weeks later...

Ok

 

I sent my initial letter asking for money back

got a reply saying sorry, cant help, write to claims etc

 

Sent second letter (think thats the LBA) and today I got back

"Following Richard Huntley's recent letter..."

and they say to go bank elsewhere as their charges are clear yadda yadda yadda

 

So what do i do now? Do I file a court claim against them for the charges?

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Hi Dave - 14 days from sending the LBA you then file your claim - providing thats what you told them you would do! Disregard the yadda yadda letters and stick to your timetable. Providing they dont pay up in the 14 days you can now add the 8% at court stage in your schedule of charges.Vee

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Thanks for that. I have used it too, just before you posted a reply :)

 

Now I have to work out the claim details to enter. Joy of joys.

 

I am innumerate, thus my number skills are not all that great, as such I don't think I will bother claiming the interest.

 

Dave

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Unless someone can help me work out the interest?

30 June 2005 Unpaid Direct Debit Fee . £28.50

30-Jun-05 Unauth Overdraft Fee .

£15.00 30 July 2005 Unpaid Direct Debit Fee (3) .

£90.00 30 August 2005 Unpaid Direct Debit Fee (4) .

£120.00 30 September 2005 Unpaid Direct Debit Fee (3) .

£90.00 31 October 2005 Unpaid Standing Ord Fee .

£30.00 30 November 2005 Unpaid Direct Debit Fee (3) .

£90.00 30 December 2005 Unpaid Direct Debit Fee (2) .

£60.00 30 March 2006 Unpaid Direct Debit Fee (4) .

£120.00 01 May 2006 Unauth Overdraft Fee . £20.00

30 May 2006 Unpaid Direct Debit Fee . £30.00

Sub Total: £693.50

 

 

So this would mean I put what in this paragraph...

 

5. Claimant claims: (a) return of the amounts debited of £XXXX; (b) Interest per S.69 County Courts Act 1984 of 8% - £xxx [enter interest total at date of claim] continuing at 8% until judgment or settlement at a daily rate of £0.xx;

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I have been trying to work this out. :(

 

I come out with 0.15257 which I guess is 15p per day. But then what do I do with this number? How do I work it into the paragraph and calculate the interest?

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Ok. Filled in all details with moneyclaim, about to pay and submit it.

 

Once I do, do I need to send anything to the courts or to nationwide?

 

If I do, what do I send? Just a letter confirming action taken and a copy of the costings spreadsheet?

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Bit late in my response... but better late than never!

 

I, too, want to keep my accounts with Nationwide. I fully understand the argument that I should not want to stay with a bank charging me ridiculous costs etc for returned DDs and unatuh overdraft fees BUT a quick scroll down the main page of the forum shows that almost all the banks are doing it. So why not stay with one I like, and importantly for me, one that doesn't charge me to take out my money abroad.

 

If you search for the thread about account closures, someone has worked into their particulars of claim that they do not want their account with Nationwide closed and this formed part of the Court Order. Worth a look, i'm afraid I'm not sufficiently technically proficient on a Friday to do a link, but it was replied to only a few days ago so shouldn't be too far down the list. Incidentally, I think you can probably just apply for an account a couple of days after the close yours. I suspect though that you may have to leave a couple of days after they close the one in question before applying.

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Agreed. I already planned on opening another after they close it...

 

that is IF they don't close my second account.

 

Because they messed up when i opened my account with them I have ended up with 2 seperate flex accounts and one savings account.

 

Hopefully they will only close one of the flex accounts and save me the trouble :)

 

Dave

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I also have two flexaccounts and a savings account (mine is e-savings though). If you are making no claims on one flexaccount and the savings account you may be ok, although I'm sure I recall reading somewhere that most people have had all accounts closed, even those they are not claiming for. But don't quote me!

 

I don't know at all whether this works, but if they do try and close all your accounts you can't lose anything by simply politely asking that they don't! Has to be worth a shot.

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