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    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
    • Also, have you told us how much you paid for this vehicle? Are there any other expenses you have incurred – insurance, inspections et cetera? How far away from the dealership do you live?
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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NCO Europe KEEP calling!


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gettin calls from NCO and im in debt for a 950 quid chargeback which i was conned for....guy buys phone then "accidentally" send me 900 quid he then calls me up practically crying and sayin it was a mistake and asking me to send him the difference and keep money for phone so i sent him the money to his email..month later paypal tell me that that account was hacked and it wasnt really the ebay user who bought it and that the 900 quid was sent to someone else...what i dont get is alrite i sent alot of money to a random email which i now no was a ****in stupid thing to do...but how can he recieve the money and spend it or withdraw it without having a paypal account and if he did have a paypal account then they must be able to track him down...please help!

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i didnt think there was a point since i dont have proof of postage...but am i right in the fact that you cant do anything with money sent through paypal unless you have a paypal account, and also to have a paypal account dont you need to put a credit card or address or something!

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Hi Smokey,

 

Having just read your problem I had something similar (see thread "trusted paypal lost £500+). I would strongly advise that you DO report it to the police with all the evidence you can i.e. email rint outs from ebay including original listing etc. I have also reported my problem to the police where fraud was commited on an ebay and paypal account. Police are very interested because money laundering appears to be happening on ebay supporting more serious crime (according to my local police station). Most police forces now have dedicated internet fraud departments investigating stuff exactly like this.

OK you may not be able to get your money back - but it might help all of our cases if ebay and paypal are reguarly investigated by the police for fraudulent use. Afterall - they do advertise that they offer a safe and secure way to do internet purchasing. - a Load of B******s as far as I am concerned.

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There's always a chance smokey - you'd certainly be in a better position with a crime reference number and active investigation by police.

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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There's always a chance smokey - you'd certainly be in a better position with a crime reference number and active investigation by police.

I agree. Report it to Police and then if NCO keep pestering you send them a letter saying the matter is under investigation by police and you cannot discuss it as its sub-judice and suggest they send one of their highly trained doorstep collection agents round to your local nick to discuss payment. Better still tell them to ring someone who is in the same street as the nick and get them to cotact Simon URGENTLY on 0870 ********:grin:

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I'm sure they would be there to help and agree a solution with them - perhaps even a limited offer?

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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well ive just heard back from the police reference the nco caller who said he was coming around with a baseball bat

the police have found no call placed to me that day and no recording of the call (nco europe claim they record all calls) but i have the call because i recorded it which the police have

they say it would be like finding a needle in a haystack

so i must thank the police for also being bloody useless

good job im moving house see how long it takes them to find me this time :lol:

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well ive just heard back from the police reference the nco caller who said he was coming around with a baseball bat

the police have found no call placed to me that day and no recording of the call (nco europe claim they record all calls) but i have the call because i recorded it which the police have

they say it would be like finding a needle in a haystack

so i must thank the police for also being bloody useless

good job im moving house see how long it takes them to find me this time :lol:

Put an Official Complaint in against the Police for their apparent inaction. Presumably the twit from NCO identified himself by name. If he used an alias as they do NCO is obliged to keep records as to who they actually are. An SAR to NCO should prove the call was made and you have the date and time it was made. To me it would be a simple matter of comparing the entry on the SAR to the same date and time. Presumably your telephone company can prove the call was received on your phone and the number it came from. NCO in common with most call centres have computerised systems which can identfy who was on the phone, to whom and when. They may not have an actual recording of the call but the as sure as hell know who made it. I wonder if you rang NCO and told them you were coming round to beat them up with a baseball bat. I bet they would have a copy of the call and the boys in blue would be at your door quicker than you could say Dixon of Dock Green

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Well we have seen details of some of the stuff they have disclosed on SARs. Obviously they are not going to admit threatening 4ndy but they always log that they have called Mr X and what his response is. Their computer should be able to say who accessed 4ndys record on the day in question. If the bully who made the threats had got money of 4ndy sure as hell their computer would have recorded it for the monthly bonus. Once they log things on to their computer it would not be easy to remove it and if 4ndys telephone company can prove he received a call from them at the date and time in question there you have it. Its certainly the way I would go if someone threatened me or my family. Whether or not the threat was real doesnt matter the fact that 4ndy felt scared is sufficient to warrant a prosecution for common assault not to mention other charges under the tellecommunications acts. Its worth a shot. Im not being naive. Of course I know NCO are not coing to admit straight up what allegedly happened. There are many ways of gainining evidence.

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Someone is telling Porkies. When you consider the effort the Police go to to catch speeders you would think they could put a bit more effort into this investigation. It seems so straight forward to me

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i can assure u its not me telling porkies

but after reading OCD reply sound to me that the police just cant be bothered to investigate it properly and just really want to wash there hands of the case as no psyical abuse actually happened only threats

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i can assure u its not me telling porkies

but after reading OCD reply sound to me that the police just cant be bothered to investigate it properly and just really want to wash there hands of the case as no psyical abuse actually happened only threats

Still an Assault in the eyes of the law. A letter of complaint to your local police authority pointing out what I said will maybe encourage them to act. Failing that you have the tape and Im sure someone would be interested in hearing it. Maybe your local TS, your local paper or your MP. You have proof of the bullying. Hey why not stick it on You Tube

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i can assure u its not me telling porkies

but after reading OCD reply sound to me that the police just cant be bothered to investigate it properly and just really want to wash there hands of the case as no psyical abuse actually happened only threats

I think we need to be realistic about the resources available to the police, and their priorities.

 

I suspect that unless you can hand them most of the evidence on a plate then they are unlikely to do much in the way of investigation - it is not a serious crime (at least as a one off)

 

You might be better starting out with the "nuisance calls" team of the people who provide your telephone service to see whether they can find evidence of the call - and if so which number it came from.

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DO NOT STICK IT ON YOUTUBE !

 

If you do it will cease to be any good as evidence of anything.

Any good barrister will get a judge to rule it inadmissable very quickly.

 

What you need, is a search warrrant against NCO to sieze thier computer records, on the basis that they contain evidence pertaining to the commission of a crime.

I don't always believe what I say, I'm just playing Devils Advocate

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I think we need to be realistic about the resources available to the police, and their priorities.

 

I suspect that unless you can hand them most of the evidence on a plate then they are unlikely to do much in the way of investigation - it is not a serious crime (at least as a one off)

 

You might be better starting out with the "nuisance calls" team of the people who provide your telephone service to see whether they can find evidence of the call - and if so which number it came from.

We only need to read the national media to see what their priorities are now.

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