HFC Account Numbers

[big fish]

Hi dx

 

Would basic info not help in my case... at least the FOS would no how much was borrowed for each agreement?

 

Do you think HFC would disclose the info?

 

Big Fish

[dx100uk]

still wont prove PPI

 

which ofcourse we know was forced upon us.

 

dx

[big fish]

Letter to CEO posted today

 

Big Fish

[bigphil61]

Hi BigFish, I'm curently in the exact same place as you, regarding information on loans and PPI that are over 6 years old! I found that there is an email address for the CEO of HSBC/HFC that is actually monitored, its: [email protected]

[big fish]

Cheers Bigphil61

 

Yes I believe it is monitored, I've had a few replies... nothing from the chief though... not even a smoke signal... probably busy stoking the shredder!!

 

Big Fish

[big fish]

No rely from CEO as yet!!

 

Heres an amusing/or not quote from HFC Website

 

"HFC Bank also places great emphasis on environmental care and this is reflected in the number of environmental awards the Bank has won. The Bank makes every effort to recycle its paper, as well as use recycled paper wherever possible."

 

To think when they eventually respond to complaints the letters could possibly be made from reconstituted agreements with lots of pre ticks!!

[big fish]

Reply from letter to CEO yesterday!

 

Can you believe HFC have turned up three agreements!!!

 

1. Personal Loan Plus Feb 99 - no PPI, not visible on shoddy copy anyway!
   
2. Personal Loan Plus Oct 02 - PPI pre crossed in credit protection & accidental sickness and unemployment insurance
   
3. Personal Loan Plus Oct 03 - no PPI
   

They have asked that I phone them for settlement on account 2. I have bank statements of payments that at one point reached £76 a month, credit limit was £2500 according to credit report but may have been more (states £2000 on agreement but states it may vary). It also included paying off another agreement at the time of inception £307.53. Will post HFC reply when I get time also all figures relating to account 2 for advice.

 

Dealing with HFC is akin to going fishing

 

A lot of patience is required in order to catch a big fish

 

Lets see if I can land it and possibly catch some more!!!!!!!!!!!!!!!!!!!!!!!!!

 

Regards Big Fish

Edited December 9, 2012 by big fish
Correction

[dx100uk]

well well well

 

no we have no info...

 

then it appears!!

 

i wonder what the FOS or the ICO will have to sat about this.

 

blatantly told you atleast twice?? nothing existed.

 

dx

[big fish]

Well here are the three agreements... I wonder how hard HFC really had to dig.. I suspect they were on screen in a couple of keystrokes!!!

 

Big Fish

Edited December 10, 2012 by big fish

[dx100uk]

un-app'd them for now

 

you need to sanitise then a bit more

 

too many bits of of unique data showing [fax times parts of accounts numbers etc.]

 

dx

[big fish]

Thanks dx will do tomorrow with letter as well. I will contact FOS tomorrow and ask thier advice before contacting HFC

 

Big Fish

[dx100uk]

tell them how annoyed you are that they did not send these on day one.

 

proves everything we've [i've]!] always said.

 

what the hell did they fine them for to allow then to carry on treating customers like this!! a joke

 

dx

[big fish]

Hi dx

 

Further sanitised agreements uploaded, please remove originals.

 

Big Fish

Edited December 10, 2012 by big fish
Grammar

[big fish]

Here's my reply from the letter marked strictly private & confidential FAO CEO HFC Bank.

 

Can anyone identify any of my questions/concerns that have been answered or clarified... I'm struggling!!

 

The accounts are over six years... no data... destroyed... P.S. we slipped in three agreements that our staff have tediously reconstructed since the onset of your complaint!

[big fish]

Here are details of payments on account with PPI

 

Info below is all that is available. Details show on 2007 credit file No total amount borrowed.

 

Personal Loan Plus

 

Duration - 10/10/02 – 12/03/04 Credit Limit £2500

Account started with a balance of £307.53 from another agreement

 

Payments I have documentation to prove I payed below

 

04/11/02 DD £36.46

 

05/12/02 DD £56.90

 

06/01/03 DD £60.40

 

04/02/03 DD £60.31

 

07/03/03 DD £75.37

 

04/04/03 DD £74.58

 

06/05/03 DD £73.94

 

04/06/03 DD £76.56

 

07/07/03 DD £75.91

 

04/08/03 DD £75.21

 

04/09/03 DD £74.57

 

06/10/03 DD £76.33

 

04/11/03 DD £76.59

 

05/12/03 DD £75.93

 

05/01/04 DD £75.23

 

04/02/04 DD £74.59

 

08/03/04 DD £74.35

 

Any advice re the amount of redress I can expect before I contact HFC would be appreciated. PM if you wish.

 

Big Fish

Edited December 10, 2012 by big fish
more info

[ims21]

The Personal Loan Plus product was/is a revolving credit account where the PPI was based as a percentage of the outstanding balance from month to month.

 

From the list of payments you made to the account you will not be able to work out what the PPI charges were.

 

You are under no obligation to deal with this chap on the phone and they should make you an offer in writing. In which case I would be writing to him again and tell him so.

 

You will have to take a view on any figure that results from this complaint since HFC seem to be digging in.

 

I would, however, be putting a case together for fos anyway for the way you have been treated.

[big fish]

Thanks ims, I shall speak to FOS tomorrow and send a written request to HFC for an offer. Will keep you all updated.

 

Big Fish

[big fish]

The agreement sugessts monthly premium of 0 69% of the debit balance on the statement date, does this help?

[ims21]

Only if you know what the balance was at the statement date.

[big fish]

No exact figures ims but between £300 and £2500+ over the period. What did you make of the reply from letter to CEO?

Edited December 10, 2012 by big fish

[ims21]

I was not impressed by his reply hence the suggestion to get fos to have a look at the way you have been treated.

[big fish]

Having looked at the agreement again I note that the minimum monthly payment is 3% of the debit balance each month. Does this mean that for instance the first payment of £36.46 was 3% of the total and so on?

[ims21]

Only if all you paid was the minimum amount necessary.

[big fish]

Hi ims

 

Monthly payments were 1/30th of the outstanding balance each month according to info from CAG member Scoobydoo (see below). Direct debits would have been minimum payments I would have thought. Is it then posible to roughly figure PPI?

 

CAP - Current Account Plus - a current account with overdraft facility. It had a cheque book and £50 guarantee card, plus a separate ATM card. The overdraft required you to pay at least 1/30th of the balance. Also, Stockport branch number was 074 (I think), so the account number would start with either 74 or 074. This rule only applied to current accounts.

 

PL - a fixed term, fixed rate personal loan from the branch. Same payment each month, every month until the end of the term.

 

PLP - a "Personal Loan Plus". This was a revolving credit agreement with a credit limit, much like a credit card but without the plastic. Instead you had a cheque book, but no guarantee card. The payments on this were also 1/30th of the balance, so varied each month. The "Budget Revolving Account" on your credit file could be a CAP or PLP.

 

HOL - Homeowner Loan - similar to a PL, but secured on property and with a variable interest rate (and much longer terms available).

 

HAP - Homeowner Account Plus - similar to a PLP and again secured on property. This had much greater credit limits, but I forget the repayment terms (not many were sold compared to other products).

 

The above were all branch sold accounts. HFC also provided consumer finance through the like to Dixons and PC World. These "retail" accounts are likely to be the Credit Sale Fixed Term account listed in your post. Different retailers offered different terms. Some were pure interest free (0% APR), others were Interest Free Option and Deferred Interest Free Option accounts, meaning if you settled during the option period (usually 6, 9 or 12 months) you paid no interest. If you didn't settle, interest would be charged back to day one and for the rest of the term. The difference between IFO and DIFO is that the former required you to make payments during the option period, the latter didn't.

 

Big Fish

Edited December 11, 2012 by big fish

[ims21]

Monthly payments were 1/30th of the outstanding balance each month according to info from CAG member Scoobydoo (see below). Direct debits would have been minimum payments I would have thought. Is it then poosibble to roughly figure PPI?

 

Only you will know whether you paid just the minimum each month.

 

If you are sure you only paid the absolute minimum each you might be able to take a stab at the premiums but that's all it will be. You won't be able to calculate the interest charged or the 8%.