New to CAG

[Lon]

Hi, this is my first visit to the CAG Forum. I wish I found it months ago.

 

I'm a halifax customer, and not a happy one at that. Following an article i read some months back by Motley Fool, i decided to try my luck reclaiming charges i received from the Halifax.

 

I have three accounts with them are unfair charges on each. I sent an individual letter for each account requesting a comprehensive list of charges etc etc and gave them 40 days to respond. I recevied letters stating that i would have to pay 5.00 for each statement on each account!!! I didn't research enough and i'm scared off easily - well not any more.

 

I'm going to write to them again and I plan to send a cheque for 10.00 for each account making it clear that i request information on past charges and not past statements under the data protection act.

 

my letters are ready to go but can anyone confirm that this is the right next step?

 

Thanks and look forward to your replies

Lon

:confused:

 

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

 

20/05/06 - Data Protection Letter sent (x 3 accounts)

June 06 - Halifax Letter received claiming 5.00 cost per statement

June 06 - I panic and give up without a fight!!

28/09/06 - find this website and get back on track

28/09/06 - S.A.R - (Subject Access Request) letter to be sent recorded delivery

[bearo]

hi there, welcome to the forum, yes you are correct in saying that you send off 10.00 and letter from bank templates section (DPA SAR REQUEST) they have ried to fob you off once, but if you stick to the tried and tested letters on here you will be fine.

Read plenty of posts in your bank (halifax in this case) forum expecially the longer ones to give you a better idea and understanding of how halifax are responding to claims, will also give you a confidence boost when you need it.

Start your own thread within the halifax forum and post any q's you may have undr the same thread so people will know where you are with your claim should you need any help

 

Best of luck, although you dont need any, you will get your money back

[Rooster-UK]

Hi Lon. Welcome to the family.

 

The D.P.A. S.A.R - (Subject Access Request) letter is a request for all and any information that the bank holds.

 

Send one letter with all the account numbers CLEARLY marked. Enclose ONE £10 payment.

 

The £10 fee will cover all accounts.

 

Good luck with your claim.

[Lon]

Hi out there. Can anyone help me!!!! I sent my SAR letter to the HALIFAX on 29 September 2006. The #10 cheque cleared my bank on 10 october 2006 and today I have received a letter, but I'm confused.

 

They state that duplicate statments have been ordered and will be sent under separate cover. is this a delay tactic as the 40 days is up on Thursday. I though i'd requested details on charges and not copy statements.

 

They also state that with regard to my request relating to manual intervention they are uner no statuatory obligation to record this information and are unable to assist further with the request. I don't really understand what's happening.

 

Having lots of problems with the Halifax generally and this has just topped off my day. I'd be very grateful for any advice.

 

Verty stressed Lon

[breadline]

Hi Lon

The Halifax thread under list of banks will give you many answers as you go through your claim.

Wait until the time is up as they stretch it out until the last minute.

 

If they fail to enclose Manuel intervention then they are not completing the S.A.R - (Subject Access Request) and you will need to act form there. But see what they send you first.

 

Make your self a personnel Thread under the Halifax use the "list of banks" link at the base of the post. As your posts are still in teh Welcome section.

 

Also have a good read of the site and the links at the bottom for "Q&A", "please read this first"

they hold some good details.

 

Good Luck with your claim

BL:)