Jump to content


  • Tweets

  • Posts

    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
    • Atsushi Katsuki tells the BBC the firm sees the sober generation as both a risk and an opportunity.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

New CAB debt tool & online Assisted Self Help Debt Management Plan


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3383 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

The only advantage I can see from looking at the link is that you end up with an authorised Income & Expenditure sheet and have access to an advisor.

 

Hi

 

Yes, true

 

The problem is from what I can see (I stand corrected if I am wrong) is that you need an invite, still have to see or speak to an adviser, then see or speak to an an adviser again to 'unlock' the 'system' if you wish to change anything in the future: for example change of circumstances, however it can still used it in a more basic form but minus certain aspects which in my opinion defeats the whole point of a genuine self help system.

 

The above is not really self help and it does not exactly free up adviser time as it claims to do (that's if you can find any adviser or agencies who actually use it in the first place)

 

With the guidelines on debt collection as they now are, creditors should treat debtors the same if they self manage or go with a provider, that effectively took some of the ground from under Cashflow

 

Like I said before I don't really know anyone who uses the Cashflow system

 

Expensive White Elephant??

 

In the current climate, advisers, agencies and more important people in debt need all the help & support they can get and in my opinion Cashflow fails to do enough on all fronts here

 

Obviously with the thread title and subject matter comparisons now have to be made with the new cabmoney system that is expanding, some are now suggesting (as painful as it may eventually turn out out to be) that cabmoney https://nedcab.cabmoney.org.uk/dmp.asp will basically replace Cashflow (or maybe it already has)

 

Here's further information on Cashflow and the options it provides from the MAT

 

http://www.moneyadvicetrust.org/advice/supportingadvisers/CASHflow/Pages/default.aspx

 

There is a pretty recent article in a well respected adviser magazine that includes a discussion and analysis of Cashflow that makes really interesting reading - will see if I can dig something out / up.

 

I can imagine the content of this post making uncomfortable reading for some, but nothing stays the same in debt advice and it has to be whats best for those in debt and everyone else concerned (including front line advisers)

 

Maybe the Cabmoney - Cashflow debate is set to intensify - think so from what I hear (irony, when you look at the first few posts back in this thread)

 

Open forums can be such a lonely place at times

 

Any other takers?

 

My genuine opinions in the best interests of those with debt problems

 

W

Link to post
Share on other sites

  • Replies 222
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

 

Hi Ford

 

Thanks for this

 

Interesting read

 

Funding has been an issue for quite a few years now and will continue to be so.

 

The MAS funding is a current issue with agencies such as the CAB are very likely to be asked to do more and more for their money.

 

The MAS are targeting face to face advice and are looking to make advice more accessible to the many who need it and rightly so.

 

The idea is to combine face to face, telephone and digital

 

This is why (in my opinion) that CABs and other face to face agencies will need all the help they can get to provide a service and reach as many people as they can and as efficiently as they can. Hopefully to make a difference.

 

In my experience the telephone advice agencies do little or no face to face advice or negotiating with priority creditors and some have entry criteria to meet before they will administer a debt management plan for low disposable income enquiries. Some agencies are funded by creditor donations, fair contributions and even referral fees which opens up the genuine debate on just how independent and impartial they actually are.

 

The subject of increase in clients with priority debts has been in the headlines of late and certain agencies have been quick to headline this but do some of these agencies actually deal with priority debts as such?

 

The idea of Cabmoney is to fill a void at national and at vital local level giving front line agencies, advisers, clients & others a genuine accessible resource of their own (which is what is now happening)

 

The genuine FREE independent, impartial Cabmoney resource has without doubt ruffled the old order as they struggle to handle / play down the situation

 

It is no use having systems that are dated and not used, fancy pages highlighting these type of systems wont help the above no matter how many re-launches they attempt.

 

There is no doubt about it that funding is playing its part in what is going on and it is for all to see around the social media scene that the profit makers, sales, script readers and marketing people are going into overdrive (sorry, I forgot to mention the box tickers)

 

These are very interesting times as others in the debt advice sector know very well and no doubt they will fight to keep their corner which is only natural, but time will tell.

 

My opinion and I have never been afraid to voice it and will continue to do so is that maybe there are some in the CAB who perhaps need think very carefully about the situation before there are more cuts and closures and more importantly what these will have on people who require face to face advice and support which of course can involve the most vulnerable.

 

It is all about what is best for those in debt isn't it:)

 

Is it me or have the advice agency reps on here gone a little quiet, NDL PP & SC for instance -If so.... I wonder why:)

 

PS - despite what I have put above it is always a no brainer with me to go with one of the genuine free DMP providers

 

Just my opinions as always

 

W

Link to post
Share on other sites

Hi

 

Just going back to the well respected Adviser Magazine as mentioned in the earlier post - for those who may have access, there is a very interesting article that includes paragraphs on self managing and mentions Cashflow

 

The article is in edition number 162 - pages 42, 43 & 44 and is titled 'Stepping through the looking glass'

 

Info link below on the Adviser Magazine

 

http://www.citizensadvice.org.uk/index/professionals/adviser_resources/adviser_magazine.htm

 

W

Link to post
Share on other sites

  • 4 months later...

Hi

 

Just a bit of an update (its been a while:)

 

Citizens Advice are looking at a payment distribution system similar to others is the word on the debt advice circuit

 

If this happens, it could be very significant indeed.

 

Listening around the debt sector scene it would appear that all parties involved in debt management / collection 'are now going to work much closer together' with empathy being in big supply as to help those in debt (one wonders what has triggered this apparent shift / change of heart or character even) but that is the clear and radical message coming out of the debt advice / creditor / DCA sector.

 

Advisers, advice agencies and others will have to also play their part in all this.

 

Anyway you would think that all this would surely make things run much smoother and in the case of those that feel capable / want to (or have little other choice than to) self manage their own debt management plans a whole lot easier

 

Absolutely fascinating times across the debt industry and advice sector with the genuine free to all independent CABmoney self help system increasing in popularity by the day. It has come a long way since it was first made public on this actual forum & thread back in January 2012.

 

On the apparent shift in approach accross the industry and sector some are suggestng that the FCA are calling the shots & have got them all very worried. On the evidence I have seen they are right, but thats just my view of course.

 

Anything that helps or improves the situation for those with debt problems has to be a good thing is my position. As always we shall have to wait and see. I does look like things are happening however.

 

Perhaps there are one or two looking in on this thread who will know exactly what I am talking about

 

Keep watching this space

 

Just my opinions as always & all comments welcome

 

W

Link to post
Share on other sites

Hi ford

 

Good question:)

 

Had a few problems to be honest and testing times, not on the advice side however, well nothing more than the usual there.

 

On my previous post, it is genuine, I have been in the debt advice game a long time now and don't often get surprised or shocked even, but the stuff I have heard recently has genuinely took me back. If it is all genuine then it sounds good to me and there will have be change or casualties even, but we shall have to wait and see.

 

Just my view of it all as always

 

Hope things are good with you by the way?

 

W

Link to post
Share on other sites

Hi ford

 

Good question:)

 

Had a few problems to be honest and testing times, not on the advice side however, well nothing more than the usual there.

 

Hope things are good with you by the way?

 

W

 

oh ok. not re a lock in per chance (remembering prev posts) :)

 

am ok. cld do with a good lock in though :)

Link to post
Share on other sites

oh ok. not re a lock in per chance (remembering prev posts) :)

 

am ok. cld do with a good lock in though :)

 

Hi

 

Yes, quite:)

 

Hardly had a drink over the last 3 months apart from the other night when I managed to have a share of the old favourite

 

Saved a packet and lost some round the waist, but you need a few every now and then and that's the truth or maybe that should be the gospel according to me:)

 

W

Link to post
Share on other sites

:)

 

hope all goes well. as you say nowt wrong with a 'few every now and then'.

 

for a laugh http://www.consumeractiongroup.co.uk/forum/showthread.php?436865-Male-or-Female-%284-Viewing%29-nbsp

 

 

Hi ford

 

 

Had a look, it made me laugh and nice to see both sides of the story:)

 

 

W

Link to post
Share on other sites

Hi

 

This is the FCA - Treating Customers fairly (TCF) info that appears to be the hot topic on the debt advice / collections & finance scene

 

http://www.fca.org.uk/firms/being-regulated/meeting-your-obligations/fair-treatment-of-customers

 

It would appear that things are being taken very seriously indeed

 

Good news all round (almost)

 

If all is as it seems then it has to make managing your own debts easier and why not?

 

You will no doubt hear more on this as we go along, that's for sure

 

Very interesting & fascinating times ahead

 

W

Link to post
Share on other sites

shld've been considered as existed prior, as per lending code, oft guides, cc act, etc :)

but, anything further on the face, to save face?, has to be welcomed :)

Link to post
Share on other sites

shld've been considered as existed prior, as per lending code, oft guides, cc act, etc :)

but, anything further on the face, to save face, has to be welcomed :)

 

Hi ford

 

True

 

The FCA do appear to have put the cat amongst the pigeons however if listening around the circuit is anything to go by.

 

Something does appear to be happening this time, its quite unreal to be honest, I have not quite seen or heard anything like it.

 

This certainly has potential implications on a wide scale

 

As always however, we shall have to wait and see

 

W

Link to post
Share on other sites

Hi ford

 

True

 

The FCA do appear to have put the cat amongst the pigeons however listening around the circuits

 

Something does appear to be happening this time, its quite unreal to be honest, I have not quite seen or heard anything like it.

 

This certainly has potential implications on a wide scale

 

As always however, we shall have to wait and see

 

W

 

hi

 

hope so. cause the codes/guides etc re such 'fairness'/responsible lending etc were there prior. but, seemingly, not so much followed. hopefully, the fca has some bite.

 

you can understand my general cynicism. given the banks' record of 'corruption', recently another big fine re forex, and currently being investigated re fraud. do they really give a ****e about joe bloggs?

Link to post
Share on other sites

  • 3 weeks later...

Hi

 

Treating Customers Fairly (TCF) from the FCA is going to have an impact and should make managing your own DMP much easier

 

Its a hot topic and has the industry & sector in a bit of a twizz

 

Good news for the customer / consumer but perhaps a real test for the debt industry, both free, fee charging and the so called 'not for profit' sector

 

http://www.fca.org.uk/static/documents/consumer-credit-being-regulated-guide.pdf

 

You see it will be easier to self manage, but hey! what's wrong with that:)

 

My view as always

 

W

Link to post
Share on other sites

hope so wintry.

in one eg, a *anker :) didnt want to deal direct saying must go to a dmp. which was even then contrary to the oft guides etc at the time. the subsequent fos was a waste of time, them just believing everything the bank told them over the consumer, even despite there being evidence to the contrary. my cynicism/skepticism remains. :)

Link to post
Share on other sites

  • 2 months later...

Hi

 

A couple of very useful links to the FCA Handbook on Arrears Default & Recovery - Debt Advice / Debt Management Plans / Providers

 

(Arrears default & recovery)

http://fshandbook.info/FS/html/handbook/CONC/7

 

Debt Advice / Debt Management Plans

http://fshandbook.info/FS/html/handbook/CONC/8

 

Very useful information and ammunition if need be... especially if you are running your own debt management plan or thinking of doing so (It is getting easier:)

 

Always worth remembering that creditors should treat you the same if you self manage or go with a provider and they should now also treat you fairly (TCF)

 

W

  • Haha 1
Link to post
Share on other sites

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?403-CAG-Library

 

Thanks for the links Wintry, but I think we already have them in the Library ^^^^^

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Hi Citizen

 

I had not seen them, a good link that I will use elsewhere now I have seen it

 

It wont hurt having them on this thread with the direct relevance to Self Help DMPs:)

 

Maybe I am wrong but I have not seen them on many other sites relating to DMPs, I cant think why:)

 

 

 

W

Link to post
Share on other sites

Hi Citizen

 

I had not seen them, a good link that I will use elsewhere now I have seen it

 

It wont hurt having them on this thread with the direct relevance to Self Help DMPs:)

 

Maybe I am wrong but I have not seen them on many other sites relating to DMPs, I cant think why:)

 

 

 

W

 

Absolutely, the more coverage they get the more they will be used.. hopefully :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

 

Hi ford

 

Hope you are well

 

Interesting reads

 

A lot seems to be happening - The FCA link below is another very interesting 'document' and potentially relevant on self help IMO

 

http://www.fca.org.uk/static/documents/occasional-papers/occasional-paper-8.pdf

 

W

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...