Attention of eon rep (gas Billing)

[cjhassell2012]

Hi

Can someone advise me on helping with my gas bil

 

lI moved into a property in feb 2010 and tried to transfer my my gas and electric accounts (british gas duel fuel)

the electric was straight forward and easy

however they told me they could not transfer gas as there was no MPRN for the property.

 

Next I call transco and ask for my MPRN

they could not give it me as they said it was with an indipendant supplier?

 

I asked who they said there will be a sticker or somthing?

 

After checking all this I ring back british gas who tell me they still cant do anything

I called some of the indipendant suppliers

 

one I gave the seriel number of the meter they told me it was in glasgow

I told them its not its in derbyshire?

 

The house I purchased was a repo and the previous tennant owed lots of mony to all sorts of people

I had debt collector letters etc etc so any thing mail wise not addressed to us was sent back to the and we wrote no longer at this adress we still get a letter a week!

 

Eon have put a notice on the gate yesterday saying they will bring locksmiths diconnect supply etc etc

if the bill is not paid.

 

How do I stand leagally with this bill?

as I dont think they are being entirly fair as it has took them two years in 25 days to contact me

and they have added all sorts of charges??

 

Thanks in anticipation!

[E.ON company rep Amy]

Hi cjhassell2012,

 

I just have a few questions to ask if you don't mind.

 

When you moved into the house, did you call EON to advise us that you have moved in, and did you give EON a set of start readings?

 

Have you paid anything to EON?

 

The letters we have sent you, are they in your name or the old tenant?

 

These questions will help me with your queries:-)

 

Amy:-D

 

 

 

 

 

[cjhassell2012]

Hi AmyI did not call Eon as I could not find out who supplied the gas as I had no MPRN and transco could not tell me either.I did try to find out who supplied and no one could help! i tried to switch to BG for the duel fuel discount but they could not do it as they didnot nkow who supplied the property!I have not paid anything to anyone as I could not get any of the info needed.Letters they sent were in the old tenants name. which would have been sent back.Thanks,CJ

[E.ON company rep Amy]

Hi cjhassell2012,

 

Thanks for answering my questions, As we held an account for the previous tenants that we sent bills and letters to, we should have been able to tell you that we were the supplier when you called us.

 

I think the best thing to do is to contact E.ON to advise the dates and meter readings from the date that you moved in along with your details, this will enable us to set up a correct account for you and bill you for the energy that you have used only.

 

Depending on the circumstances of the account, we may be able to offer an extended amount of time to enable you to pay off the bill for the energy that you have used.

 

Hope this helps a little.

 

Amy

[cjhassell2012]

Hi Thanks Amy

 

The issue I have is I could not contact Eon as I did not know they were the supplier and could not find out the information who did supply the property. (what asysytem no data base listing all properties?) not even transco could tell me!

 

I think it is terrible that it has taken nearly 2 years for Eon to contact me!

 

Cheers CJ

[E.ON company rep Amy]

Hi cjhassell2012,

 

If you had called round all the suppliers, EON would have told you, that we supply the gas.

 

We wouldn't have sent anything to you for 2years, due to we didn't know you was the new owner of the house, but we would of still be sending bills to your address to the old tenant.

 

The best thing to do now is, contact EON and advise them you live at the house now, and your start readings and up to date reads as well.

 

Amy

[2Grumpy]

Be careful about the tariff that E-on put you on and don't necessarily take the first one they offer You should be able to negotiate the best one possible (and maybe a reduction on that to equal the best in the market) since you say that you were attempting to change suppliers anyway

[MARTIN3030]

Thanks for your time here Amy.