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    • 05.05.24 Ever so sorry if I have entered this in the wrong part of this website.   My grandfather is in his 70's and retired.  He asked me to help him find a work pension that he was paying into when he was working. From 1967 - 1982 he worked for a Fabric Dying Company, Celanese, Spondon Derby UK. I have already used the GOV.uk Trace Pension Scheme. It listed a few pension companies : Akzo Nobel (CPS) Pension Scheme formerly Courtaulds Pension Scheme.  I do not fully understand how this works but I think this scheme is administer by a company called Willis Tower Watson. We have called this company, got through to the pension department submitted all my grandfather's details (D.O.B. , N.I. no. etc.) but that agent tells that they have no record of my grandfather and ask what is the name of the pension scheme. Here is the problem, his home was burgalled in 2005 and a briefcase which contained his legal documents was stolen. So he does not know who was the Pension Scheme company. I have a this phone number 01332 681 210 for Celanese but it just rings and never gets answered. So I am asking for help if anyone can tell us where we can try next. I am also hoping for a massive long shot that one of them members on this website, worked for or knows someone who worked for British Celanese Spondon Derby and could tell us of any pension company. Thanks for any help.
    • Well I sent them the letter of claim, the only responses so far was a few emails reopening the claims on the parcels where they asked for information such as proof of value (which I get) but other things like photos of the parcels, which I haven't got as I never took photos of them. It's been well over the 14 days since I sent the letter now anyway, so what do you think I should do now?
    • Know it has already been answered, but? Does not explain why JCI has registered a different default date when they get the information from the original creditor, Virgin
    • Since you were stopped at the time there is no requirement for the police give you anything there and then or to send you anything before they have decided how to deal with the offence.  They have three choices: Offer you a course Offer you a fixed penalty (£100 and three points) Prosecute you in court  The only option that has a formal time limit is (3). They must begin court proceedings within six months of the date of the alleged offence. Options (1) and (2) have no time limit but since the only alternative the police have if you decline those offers is (3) they will not usually offer a course beyond three months from the date of the offence and will not usually offer a fixed penalty beyond four months from that date. This is so as to allow time for the driver to accept and comply with their offer and to give them the time to go to option (3) if he declines or ignores it.  Unless there is a good reason to do otherwise, the action they take will usually be in accordance with the National Police Chiefs' Council's guidance on speeding enforcement. In a 40mph limit this is as follows Up to 45mph - no action. Between 46mph and 53mph - offer a course Between 54mph and 65mph - offer a fixed penalty Over 65mph - prosecution in court So you can see that 54mph should see you offered a fixed penalty. Three weeks is not overly long for a fixed penalty offer to arrive. As well as that, there has been Easter in that period which will have slowed things down a bit. However, I would suggest that if it gets to about two months from the offence date and you have still heard nohing, I would contact the ticket office for the area where you were stopped to see if anything has been sent to you. Of course this raises the danger that you might be "stirring the hornets' nest". But in all honesty, if the police have decided to take no action, you jogging their memory should not really influence them. The bigger danger, IMHO, is that your fixed penalty offer may have been sent but lost and if you do not respond it will lapse. This will see the police revert to option (3) above. Whilst there is a mechanism in these circumstances  to persuade the court to sentence you at the fixed penalty level (rather than in accordance with the normal guidelines which will see a harsher penalty), it relies on them believing you when you say you did not received an offer. In any case it is aggravation you could well do without so for the sake of a phone call, I'd enquire if it was me.  I think I've answered all your questions but if I can help further just let me know. Just a tip - if you are offered a fixed penalty be sure to submit your driving licence details as instructed. I've seen lots of instances where a driver has not done this. There will be no reminder and no second chance; your £100 will be refunded and the police will prosecute you through the courts.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kensington Mortgages


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I also had a nightmare trying to find out what Kensingtons SVR was, everytime I phoned to ask I was told it was different per customer - I think they get confused with the individual account loadings. Anyway I didnt get anywhere, despite several phone calls and checking the internet. In the end I had a brainwave, I phoned their new business dept got the number from their website and low and behold they told me the SVR - apparantly it differs depending on what number your account starts with!!!! I assume this is for mortgages or secured loans. Hope this helps. I found the whole thing very odd, why is their SVR such a closely gaurded secret, I started to suspect a major fraud, how can we check if we are being charged the correct rate?

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  • 2 weeks later...
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Short answer - no, it does not justify the charge.

 

You have ever right to reclaim these unlawful charges.

Brilliant, i must have over a grands worth of charges as my account has fell behind twice due to the sale of my house falling through. Whats the best way to start a claim please? thanks

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I think you follow the proceedure as for bank charges but adapt the letters and then if you have no joy you go to the FOS not court. That is the process some successful cases have used.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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I also have a mortgage with Kensington and applied for mortgage rescue. In the mean time had to go to court to stop an eviction. Now they are refusing the mortgage rescue with Charter Housing until the arrears are paid saying this is their policy. If we were in a position to pay our arrears we wouldn't need the mortgage rescue package. Which was going to pay our arrears and a lump sum off our mortgage.

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  • 3 months later...

So KMC worker, in your post you admit your borrowers have been allowed by KMC to borrow more than they can afford. I call that irresponsible lending.

 

Any worthwhile institution allows for a certain amount of borrowers who may fall into arrears through no fault of their own and calculate that within the interest rates they charge - not kick a person while they are down and charge them monthly fees just for being in arrears - irrespective of how much admin is actually involved - kicking people when they are down.

 

In view of the current climate you should think how you would be feeling in thier position. After all it could be you next.

 

And yes I have worked for a much larger institution than you in the possessions/arrears department.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Well Janus people who lie on there applications forms are not down to us but we are looking into these cases now and taking further cation where they have lied as it is plain and simple fraud. if people fall in to arrears through no fault of their own they should let us know and we will sort it but if you all do is complain about us then shut it and get on but if you want to sort it get on the and do something about it

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Excuse me??? you dont check salaries /look at bank statements or check income - as I say irresponsible lending .

 

Are you not responsible for your companies money - dont you owe your borrowers and your shareholders a duty of care to at least carry out elementary checks to avoid the situation you have described?

 

The property and a persons income and ability to pay is your companies security so not to ensure your companies funds are being used in a responsible way is asking for trouble as far as I am concerned.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Tell you what if you are having problems give us a chance to sort it give us a call tomorrow and ask the person you speak with to go through the toolkit with you. We can offer concessions, arrears capping, if you want to sell your house we can offer a assisted sale where you can stay in the house until it is sold. I dont mean to get people's backs up but it does work both ways and you cant blame it all on Kensington.

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I have been there for about 3 years and things have changed big time, if you are still with us, call us and we can sort it out if you are having problems still, the last thing we want to do is take your house.

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these things happen and i have learned to live with it (and i'm still paying for it) but you can see why people get upset, you may be very different now but that wasn't always the case and a lot of us talking about our experiences are talking about it from some time ago

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I can understand why people get upset, but i have seen accounts where people have not made payments for 3 years and then get upset when we take action. we are very different now, new management, new staff and alot more customer focus

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well let's hope that what you say here is echoed throughout the company, i wouldn't want anybody else going through what i had to (and i can assure you that it was nowhere near 3 years and wasn't even three months)

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yes lets see what complaints come up against your company to see if you have had to adhere to the new protocol rules.

 

As far as payslips go - you can always check bank statements to check the pay has been credited each month . thats what my lender did it takes 5 mins and then you will be safe from that fraud. So sorry that does not wash with me.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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  • 1 month later...

Well I am too with Kensington. They are repossissin my property this week.

 

i can assure when i have tried to resolve issues with kensington, they are extrememly unhelpful.

 

I am tired and ashamed by the whole thing. i have struggled for years to hold onto my home. i have tried to sell but the sale fell through. I have another potential sale but now its too late.

 

I had a car crash and lost my baby. It was not my fault but I am depressed. i want it all to end but I dont even have the strength to tell anyone.

 

No one wanted to help when I asked. Kensington aren't open to offers and i can assure you all they say when i call and beg for help is we need the full arrears to stop any action.

 

I give up. i always paid my bills, always looked after my home, took pride in my work. then i lost my job. got another, lost that. Got cancer became ill and it was all too much i just stuck my head in the sand. I couldnt cope.

 

Now I am paying the price over a £25k secured loan!

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hi donein i'm really sorry to hear what you are going through. You will receive all the help we can muster on this site so i think you should start your own thread and tell us everything so we can help. If nothing else you will get moral support from those of us that have been through it and come out the other side;)

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  • 4 weeks later...

Keep your chin up donein and try and be strong. Very sorry to here of your loss. Kensington make up their own rules but fortunately people are fighting back. Although interest rates plummeted last year, they kept me on an extornionate rate which they shouldnt have done. Only when I stopped paying them did they reduce my payments. Law firm is currently dealing with this

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Keep your chin up donein and try and be strong. Very sorry to here of your loss. Kensington make up their own rules but fortunately people are fighting back. Although interest rates plummeted last year, they kept me on an extornionate rate which they shouldnt have done. Only when I stopped paying them did they reduce my payments. Law firm is currently dealing with this

 

Hi Steve wondered if you could help me with a problem with Kensington could you send me a contact email address through the private email box and i will then be able to let you have the details to see if you can help thanks and kind regards irishstar:oops:

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  • 2 weeks later...

Hi all,

Ill try and be as clear and quick as possible, but I also, well my wife and I and the three kids got done over and stitched right up by Kensingtons about 3 years ago now. We had a mortgage for 180K, which started off as £1100 per month. I was a contractor so could not get a high st lender mortgage, but I thoughts whilst they were expensive, id be ok. 16 months later, we were being hiked for £2200 per month, charge were being added it seamed like daily, we could not get any help or even discussions with Kensington even if we managed to get through to them via the phone. They were very rude and I am sure they have an internal process for actually making sure people default on their mortgages, end up losing their house or end up having to pay ridiculous early redemption fee's by selling their homes to avoid being repossessed. The later is what we managed to do in the end, but we had to pay a 20K redemption fee. It nearly ruined us, the youngest child had meningitis at the time and was in hospital for weeks, he nearly died, Kensingtons didnt care. It was a case of repay the arrears or lose your house. The good news is this. We went renting and have now managed to secure a high st lender mortgage. We move into the new home in December. The better news for everyone on here with similar stories is we/you can now reclaim some if not all of those charges you were levied with by Kensingtons. New government legislation has been introduced where any unfair charges or redemptions fees applied by these so called sub prime lenders can now be claimed back! We are in the process of doing so ourselves, directly with Kensingtons via our IFA who is charging a flat £400 for the work. He thinks we can claim back most of the £20K redemption charge, plus a good percentage of the monthly charge we were levied with. So, I beg all of you, please please contact your local IFA to do the same. I can assure you that people are doing this all over the country and they are winning their claims. The whole process will take a number of months, but it will be worth it. You'll be able to go to sleep one night knowing you finally got one over on the FCUKERS that are Kensington mortgages. Sorry for the bad language, I am a very mild mannered person, but Kensingtons nearly drove me to all sorts of feelings and places I would not want to revisit. They are the **** of the earth and anybody who works for them who comes on here backing them up are also **** and they know it. I will come on here weekly and give you an update as to how our claim is going and if anybody wants any advice or names of people they could contact for help, please let me know. I hope everyone going through the Kensington treatment or have previously can stay strong and battle through. Don't let them win, as a group we can win.

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