jansus we do check wage slips, accountants records among other things but we have found a lot of people who lied on accounts,getting dodge wage slips ect

I can understand why people get upset, but i have seen accounts where people have not made payments for 3 years and then get upset when we take action. we are very different now, new management, new staff and alot more customer focus

Sorry to hear that

I have been there for about 3 years and things have changed big time, if you are still with us, call us and we can sort it out if you are having problems still, the last thing we want to do is take your house.

Tell you what if you are having problems give us a chance to sort it give us a call tomorrow and ask the person you speak with to go through the toolkit with you. We can offer concessions, arrears capping, if you want to sell your house we can offer a assisted sale where you can stay in the house until it is sold. I dont mean to get people's backs up but it does work both ways and you cant blame it all on Kensington.

Tell you what if you are having problems give us a chance to sort it give us a call tomorrow and ask the person you speak with to go through the toolkit with you. We can offer concessions, arrears capping, if you want to sell your house we can offer a assisted sale where you can stay in the house until it is sold. I dont mean to get people's backs up but it does work both ways and you cant blame it all on Kensington.

Well Janus people who lie on there applications forms are not down to us but we are looking into these cases now and taking further cation where they have lied as it is plain and simple fraud. if people fall in to arrears through no fault of their own they should let us know and we will sort it but if you all do is complain about us then shut it and get on but if you want to sort it get on the and do something about it