Mitigate Trace and Collect ?

[ScarletPimpernel]

Is this their address?

 

COPPER HOUSE

SNAKES LANE EAST

WOODFORD GREEN

ESSEX

UNITED KINGDOM

IG8 7HX

 

 

That's them.

 

Snakes Lane...

[ScarletPimpernel]

Is this their address?

 

COPPER HOUSE

SNAKES LANE EAST

WOODFORD GREEN

ESSEX

UNITED KINGDOM

IG8 7HX

 

 

That's them.

 

Snakes Lane...

[cerberusalert]

Company Name: CAPITAL FINANCE ONE LIMITED

 

Print Report

 

 

Previous Name(s): NO PREVIOUS NAME HAS BEEN RECORDED DURING THE LAST 20 YEARS

 

Registered Number: 06736553

 

Registered Office: COPPER HOUSE

SNAKES LANE EAST

WOODFORD GREEN

ESSEX

UNITED KINGDOM

IG8 7HX

 

Incorporation Date: 29/10/2008

 

Country Of Origin: United Kingdom

Company Type: Private Limited Company

 

Accounting Reference Date: 31/08

Last Accounts Made Up To: 31/08/2010

Next Accounts Due: 31/05/2012

 

Last Annual Return: 29/10/2011

Next Annual Return Due: 26/11/2012

 

Company Status: Active

Type of Accounts: TOTAL EXEMPTION SMALL Accounts

 

Nature Of Business: 64921 - Credit granting by non-deposit taking finance houses and other specialist consumer credit grantors

 

 

Filing History

 

 

01/11/2011 29/10/11 FULL LIST

01/11/11 STATEMENT OF CAPITAL;GBP 100

28/09/2011 SECOND FILING FOR FORM AP01

Clarification

28/09/2011 SECOND FILING FOR FORM AP01

Clarification

28/09/2011 SECOND FILING FOR FORM AP01

Clarification

28/09/2011 SECOND FILING FOR FORM AP01

Clarification

27/09/2011 SUB-DIVISION

22/08/11

22/09/2011 SUB DIVISION 22/08/2011

ALTERATION TO MEMORANDUM AND ARTICLES

VARYING SHARE RIGHTS AND NAMES

09/09/2011 DIRECTOR APPOINTED MR ENAMUR RAHMAN

08/07/2011 DIRECTOR APPOINTED MISS BROGAN GARRIT-SMITH

Clarification

07/07/2011 DIRECTOR APPOINTED MISS FAYE KARA HUGHES

Clarification

07/07/2011 DIRECTOR APPOINTED MISS SHAUNA GARRIT-SMITH

Clarification

07/07/2011 DIRECTOR APPOINTED MISS KEARA GARRIT-SMITH

Clarification

10/05/2011 31/08/10 TOTAL EXEMPTION SMALL

29/10/2010 29/10/10 FULL LIST

16/08/2010 REGISTERED OFFICE CHANGED ON 16/08/2010 FROM

C/O HASLERS OLD STATION ROAD

LOUGHTON

ESSEX

IG10 4PL

01/07/2010 SECRETARY APPOINTED ENAMUR RAHMAN

01/07/2010 APPOINTMENT TERMINATED, SECRETARY JAMES DANIELS

25/05/2010 31/08/09 TOTAL EXEMPTION SMALL

19/01/2010 SECRETARY APPOINTED JAMES DANIELS

19/01/2010 APPOINTMENT TERMINATED, SECRETARY ASHLEY MANOFF

19/01/2010 29/10/09 FULL LIST

19/01/2010 DIRECTOR'S CHANGE OF PARTICULARS / JAMES TREVOR KEEBLE / 29/10/2009

19/01/2010 SECRETARY'S CHANGE OF PARTICULARS / ASHLEY SIMON MANOFF / 29/10/2009

14/12/2009 PREVSHO FROM 31/10/2009 TO 31/08/2009

29/10/2008 INCORPORATION DOCUMENTS

CERTIFICATE OF INCORPORATION

STATEMENT OF DIRECTORS & REGISTERED OFFICE

DECLARATION OF COMPLIANCE

MEMORANDUM OF ASSOCIATION

ARTICLES OF ASSOCIATION

 

 

Mortgage Data

NONE

 

High Finance company based in a .............. carpet shop.

 

[regan11]

Debt Collectors have no right to come to your house whatsoever without you making an appointment with them, which I hope you have no intention of doing.

Report them to trading Standards.

[cerberusalert]

See also this thread http://www.consumeractiongroup.co.uk/forum/showthread.php?324095-Capital-Finance-One-Passing-Debt-To-DCA-s-When-Under-Investigation-By-The-Financial-Ombudsman it seems that threats are their normal modus operandi.

[BASFORDLAD2]

Just empty threats by some minimum wage phone monkey:)

[cerberusalert]

Well they do like to start companies and then dissolve;

 

CFO FINANCIAL LTD (Dissolved)

 

CAPITAL BROKER UK LTD (Dissolved)

[ScarletPimpernel]

Given the OFT's current interest in payday loan companies a complaint to them would be in order.

[citizenB]

Karen, can you please update us. Did you make a complaint to the OFT and Trading Standards about this company?

[The-Don]

Hi, I guess by now you have sorted out this problem with MTCollect. At least you borrowed some cash from them. My In-Laws have had threatening letters from MTCollect, stating that the Balliffs could be send round to recover a debt, a debt which they know nothing about. They are in their 80's so haven't had a job for quite a few years, so wouldn't qualify for a loan . The only thing these "people" have got right, is the Sir name, there is no-one living at their address with the same first name as the person who took out the loan, and they have no relative with the same first name, but they have received several letters demanding payment. There was no address or phone no. on the letter, just a PO Box no.

 

I called them on behalf of my In-Laws. The "Bimbo" that answered the phone, couldn't seem to grasp the fact that letters threatening to send in the Balliffs would worry elderly people. Her answer was "Well, if it ain't them, they haven't anything to worry about, have they?" I pointed out that they have a duty of care, to ensure they have contacted the correct person, to which she answered "Yah well, we will if it ain't them." Don't you just love how professional these people are???

 

In case anyone else needs to know, their phone No. is 01312141101, and their address is the same as Capital Finance One Ltd. and that is Copper House, 88, Snakes Lane East (very appropriate), Woodford Green, Essex, IG8 7HX

[citizenB]

The-Don, you must make a complaint to the OFT on behalf of your in-laws. Please let us know how you get on.

[tiredofDCAs]

Hi, I also had one of these letters in the post but it was this week. I also had a loan with Capital Finance One which I fell in to difficulty paying. However, last August, I set up a repayment through a Debt Management Company and very reasonable payments are being made to Capital Finance One regularly since.

 

However, just before Christmas I got a text from 'Final Notice' saying someone was due to visit my house that day unless I made a payment...rang the number and it was McColls. On this occasion, I told them it's being paid and they said it was a mistake and to carry on paying through DM as they could see the payments.

 

Then again last week another text from 'Final Notice' saying the same, followed by another text from 'Recovery Team'. When I phoned them, again it was McColls. They said they haven't received a payment since December (despite it showing on my Debt Management Plan) and they don't deal with third parties (despite having received payments for five or six months, showing on their system).

 

In addition, they were incredibly rude and non-negotiable, putting the phone down on me several times, even when I again told them to contact my DMP. I even asked for their address and they hung up.

 

Now I've received a letter from Mitigate Trace and Collect. Although I can't scan it, I can tell you what it says (and after reading the previous posts and others, that they are pretty much the same company).

 

In the top right hand corner they've got 'Mitigate Trace and Collect (Collection - Investigation - Mitigation - Bailiff Recovery - Asset Recovery - Trace).

 

Underneath that a few reference numbers followed by: 'Collection Agency for Capital Finance One' and the balance (which seems to have inflatably considerably since last week).

 

'Your account has been passed to us as the balance remains outstanding.

 

'Despite previous efforts you have given us little option but to start legal proceedings against you.

 

'Failure to respond to a County Court Summons will result in the Judgement being entered by default.

 

'Following any County Court Judgement being recorded against you we will be entitled to costs on the simmons which will be added to your debt. After any judgement is entered we may take the following action:

 

'Warrant of execution - the Bailiff may remove goods from your home to be sold in settlement of your debt.

 

'Bankruptcy proceedings - You may in certain circumstances, be made bankrupt.

 

'Third party debt order - The court may freeze money held in your Bank/Building Society account.

 

'Attachment of Earnings Order - a court order may be made to deduct money from your income.

 

'Oral examination - You may be ordered to attend court in person to five details of your financial circumstances.

 

'Any County Court Judgement entered will affect your ability to obtain Credit/Mortgages/Remortgages etc.

 

'Payment must be made immediately using one of the following methods: (a 24 hour number or a postal order).

 

'Failure to make payment will result in one of our Doorstep agents calling to your address.

 

'Mitigate Trace & Collect - Payment House - PO BOX 66675 - London - E11 9EG'

 

Hope it helps to see whether they've written anything they shouldn't have and claiming they do things that they legally can't.

 

I personally am getting tired of these sorts of DCA's who are hassling people who are doing their best to get straightened out and causing unnecessary stress to people when they have not intention of calling. It is professional harrassment - something I think has been touched on in other posts previously.

 

But in my experience, there are also some DCA's who are very professional and work something out with you - after all it is in there interest as well as your own to agree affordable repayments (so wouldn't want to tar them all with the same brush).

 

My point still stands though - DCA's like Mitigate Trace and Collect should be be abiding by rules set out by the FSA...or just even standard common courtesy.

 

Anyway, rant over. Hope it helps.

[42man]

.if they fail to answer your email then fill out this and forward it to the Office Of Fair Trading the British Cheque Cashing Association and the Financial Ombudsman Service (the FOS will charge them £500 to investigate your complaint) - Make sure you edit this though....

 

Your address

Date

 

Dear Sirs

 

On (date) I took out a loan with (xxxxxxx) unfortunately due to my circumstances, I was unable to repay the amount as per my agreement.

 

(delete as appropriate)

 

I have attempted to make contact with the company to organise a repayment plan but they have simply told me they will not negotiate.

 

I have received threatening texts/abusive emails/abusive telephone calls to my employer and/or place of work despite my requests for these to stop.

 

I have had my new/current account raided by this company despite me not informing them of my new bank account.

 

The company concerned have not given me any kind of breakdown of how the charges/interest have been calculated.

 

I wish to make this a formal complaint, and realise that you do not investigate individual complaints, however if you do require any further information I would be more than happy to assist the Office Of Fair Trading/BCCA/Financial Ombudsman Service in their enquiries.

 

Yours sincerely

 

 

Then send it to these email addresses

 

If they refuse to get into dialogue or ignore your emails to offer a repayment plan, then it is quite evident that this is a breach of the OFT's guidelines

 

Send this to the OFT (by email) to [email protected]

 

Also email it to the BCCA - [email protected]

Also open up a case number with the fos - [email protected]

[tinajscamp]

Hi - I had same problem with this company Mitigate Trace and Collect. I had a Debt Relief Order so the debt became null and void but was still threatenend with 'we're coming round your house'. ALL PLEASE TAKE NOTE: I spoke to Carly MaQuillen at Capital Finance One - she is one of the managers there and was disgusted by the way I was treated and has escalated my complaint to the highest level.. I told her she should stop using that company so if you all callher and tell her the problems you are having, maybe something will be done. She has called them and told them to stop contacting me as debt no longer valid. Call Capital Finance One on 0802 166 1470 or directly on [email protected]. If we all stand together and complain then we can stop these bullies. I have also contacted Watchdog about them. Please blog back on here so I know how you got on xxxxx

[silverfox1961]

Hi - I had same problem with this company Mitigate Trace and Collect. I had a Debt Relief Order so the debt became null and void but was still threatenend with 'we're coming round your house'. ALL PLEASE TAKE NOTE: I spoke to Carly MaQuillen at Capital Finance One - she is one of the managers there and was disgusted by the way I was treated and has escalated my complaint to the highest level.. I told her she should stop using that company so if you all callher and tell her the problems you are having, maybe something will be done. She has called them and told them to stop contacting me as debt no longer valid. Call Capital Finance One on 0802 166 1470 or directly on [email protected]. If we all stand together and complain then we can stop these bullies. I have also contacted Watchdog about them. Please blog back on here so I know how you got on xxxxx

 

Welcome tina and thankyou for the email address. That may come in useful.

I would recommend that no-one phone them unless you have the facility to record. Remember, as a company, they have to tell you if they are recording. You don't have to tell them squat

[tinajscamp]

Thanks for the welcome!

 

I actually asked Carly to put in writing that she had spoken to Mitigate etc, and thankfully she did for me - also stating that she was going to get them to put in writing that they would no longer bother me! I will update as and when I get this letter

[silverfox1961]

Well she doesn't need to go far to talk to MTC. They are the same company

[tinajscamp]

I did get that impression as she said 'I've been through and spoken to them' lol

[gleave91]

Today i received a letter explaining that if i do not make my payment immediately action would be taken

 

i have to spoke to them on the phone a month ago and agreed to pay the debt of 200 pound off on the 17th, the letter today says i owe 800

 

has anyone received a letter in the past and had any action

 

i am really worried

[silverfox1961]

Hi Gleave. You need to stop worrying, take a step back and read lots of threads in this forum. You will soon see they are full of bovine excrement

[gleave91]

Thank-you silverfox

so you don't think any action will happen, i'm just worried as they have my address

[silverfox1961]

Thank-you silverfox

so you don't think any action will happen, i'm just worried as they have my address

 

I have been monitoring MTC for quite a while and I have read the majority of posts.

In one day I saw 4 threads from 4 separate people from 4 different ares miles apart who got exactly the same text from the same person. (A L Wright) How he could travel to 4 places at the same time is beyond me unless he is really Doctor Who.

 

In other words, NO-ONE has turned up ever!

[Shazza81]

i received a letter from them yesterday telling me that my account has been passed to them and that if i dint get in touch it would go to court and bailifts would be sent out im on a debt mangement plan so not sure why there sending this out,im a little worried as i live with my parents and dnt want people turning up at there house,but as far as i were aware you cant get county court against you wen your on a dmp am i wrong in thinking that any advice would be usefull

[BASFORDLAD2]

Ignore their letters!!!

 

No one will turn up

It won't go to court

 

They are basically lieing to you. Trying to scare you.

[42man]

Shazza....edit this letter and send/email (with ascanned copy of the letter you received to the following - (if you do not then they will continue to act like this with not only you but others in similar situations)

 

[email protected]

 

Also email it to the BCCA - [email protected]

Also open up a case number with the fos - [email protected]

 

 

 

Dear Sir / Madam.

 

I wish to make a formal complaint against a company who hold a consumer credit licence.

 

I took out a 'payday' style loan with a company called XXXXXX

 

Due to a change in my circumstances I was unable to pay off the loan. However I am currently in a debt management plan with (XXXXXXX). Yesterday I received a letter stating that if I didn't get into contact with them then it would be sent to court and bailiffs would be sent out. (I have enclosed a copy of the letter).

 

I wish to raise several poonts

 

As I understand it the Office Of Fair Trading gave guidance that it would be unfair and oppressive for a debt collection agency to send letters which set out the potential enforcement actions following non payment of a County Court Judgment (e.g. bailiffs seizing goods, employers deducting money from wages) without indicating that a further application to the court is required before enforcement action can be taken (i.e. to obtain a warrant of execution, attachment of earnings, charging order etc).

 

c. falsely stating or implying that a particular course of action will ensue before it is possible to know whether such action would be permissible

For example, stating or implying that enforcement proceedings will ensue, including (this is a non-exhaustive list)

• warrant of execution

• charging order

• attachment of earnings

under circumstances in which a court judgment has not been obtained.

 

- failing to allow for alternative, affordable, repayment amounts when a reasonable proposal is made by a debtor or a third party representative acting on his behalf (for example, a debt adviser)

 

- contacting debtors directly and bypassing their appointed representatives, without permission from the debtor or his representative, unless there is an objectively justifiable reason for doing so (they have given me no reason for their ignorance of the debt management plan)

 

- refusing to engage, appropriately or at all, with a third party representative, such as a debt adviser at a free advice centre or a debt management business, or with a debtor developing his own repayment plan, unless there is an objectively justifiable reason for doing so (again they have given me no reason for their ignorance)

 

There seems on the face of it to be a clear multiple breach of your guidance.

 

I understand that you do not usually get into dialogue on a personal level, however if you require any further information, then I would be happy to assist you with your investigations.

 

Yours sincerely