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    • Laura, I was surprised that the Director said that you hadn't appealed twice. I thought that the letter you posted on 24th June was the second appeal and that was to the IAS. And they did say that there was no further appeal possible. Could you please explain how many times you appealed. I am going to read your WS now. PS  Yes I meant to say that the keeper did not have a licence therefore it was wrong of them to assume he was the driver and the keeper. Thanks for picking that up.
    • In answer to your questions yes even though it wasn't called that, it was the NTK. Had it been a windscreen ticket you would not have received the NTK until 28 days had elapsed. In earlier times if the warden was present then a windscreen ticket would have been issued. It nows seems that the DVLA and the Courts don't see a problem  with not issuing a ticket when a warden is on site. A period of parking must mean that ther e has to be a start time and a finish time in order for it to be considered a period. A single time does not constitute a period. I am not sure what you mean by saying it could be taken either way.  All they have mentioned is  the incident time which is insufficient. There are times on the photos about one minute apart which do not qualify as the parking period because they are not on the PCN itself. The reason I asked if the were any more photos is that you should be allowed 5 minutes Consideration period for you to read the signs and decide whether you want to accept them and you do that by staying longer than 5 minutes. if  more  do not have photos of your staying there for more than 5 minutes they are stuffed. You cannot say that you left within the 5 minute period if you didn't , but you can ask them, should it get to Court , to provide strict proof that you stayed longer than the statutory time. If they can't do that, case over.
    • I recently bought some trainers from Sports Direct and was unhappy with them and their extortionate delivery and return postage charges. I tweeted about being unhappy, and received a reply from someone claiming to be from Sports Direct asking me to send my order number and email address by pm, so a claim could be raised. Which I (stupidly) did. The account used Sports Direct's name and branding, and a blue tick.  The following day I received a call from "Sports Direct Customer Service", and with a Kenyan number. They asked for details of the issue, and then sent me an email with a request to install an app called Remitly. They provided me with a password to access the app then I saw that it had been setup for me to transfer £100, and I was asked to enter my credit card number so they could "refund" me. I told them I was uncomfortable with this (to say the least), and was just told to ring them back when I did feel comfortable doing it. Ain't never gonna happen.  I just checked my X account, and the account that sent the message asking for my details is gone. I feel like a complete idiot falling for what was a clear scam. But at least I realised before any real damage was done. if you make a complaint about a company on social media, and you get a reply from someone claiming to be from that company and asking for personal details, tread very carefully.   
    • The good news is that their PCN does not comply with the Protection of Freedoms Act 2012  Schedule 4.. First under Section 9 (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; (b)inform the keeper that the driver is required to pay parking charges in respect of the specified period of parking and that the parking charges have not been paid in full; The PCN does not specify the parking period. AS you rightly say the ANPR times do not include driving to the parking space and then from there back to the exit. And once you include getting children in and out of cars especially if seat belts are involved the time spent parked can be a fair bit less than the ANPR times but still probably nowhere near the time you spent. But that doesn't matter -it's the fact that they failed to comply. Also they failed to ask the keeper to pay the charge.  Their failure means that they cannot now transfer the charge from the diver to the keeper . Only the driver is now liable. As long as UKPA do not know who was driving it will be difficult for them to win in Court as the Courts do not accept that the driver and the keeper are the same person. Particularly as anyone can drive any car if they have the correct insurance. It might be able to get more reasons to contest the PCN if you could get some photos of the signs. both at the entrance and inside the car park. the photos need to be legible and if there are signs that say different things from others that would also be a help.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Three Mobile Contract problem


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Hi, wonder if anyone can help with this. I've been on contract with 3 for a long time, but had a new phone on 24 month contract due to expire in june 2012. I also have a phone for my daughter and pay her bill too. However, quite suddenly the service was reduced on my phone to such an extent that i was getting texts 2 days after they were sent and could not make any calls at home, the nearest i could make a call was about a mile away. my daughters phone is used at uni so hers was not a probem. I got in touch with 3 and they said they would moniter my phone for a week and see what happened. After, they got back to me saying there was a problem so i said i wanted to cancel the contract for my phone only. The lady agreed to this and sent an envelope to send back the phone, charger and battery but i was to keep the sim. I pressed the woman on the contract being ended and she said yes. All good until last week when i had 2 calls saying i owed them line rental and i disputed this but they said the contract was not ended. Today i had a call from a debt collection agency and he said i could pay him a fee and he would return the matter to 3 and i could dispute again. I told him in no uncertain terms what to do with his fee, but do wonder where i stand now? Any ideas? Thanks.

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I think that 3 having sent the return envelope proves that the conversation took place, the only thing left is what was discussed

 

Why would you return the phone if it was not connected with cancelling the contract?

 

Presumably they were no longer in a position to keep to their side of the contract and so agreed to early termination.

 

If anything, you have lost out because part of your line rental was to pay for the phone. You had paid 3/4 of that but lost it all when you returned the phone

 

Watch out for them updating your credit file - even if it's not very good, a default from a mobile company might make another one think twice!

 

Time to contact 3 again, but this time inwriting, re-iterate what has happened & maybe demand compensation for

1. the value of the phone that you have lost due to their no longer providing you with the service

2. libeling you by telling the DCA that you owe them money

3. putting you in the position where you had to deal with (unpleasant) debt collectors

 

If you don't get anywhere, ask for a deadlock letter then escalate to the telecomms watchdog or whatever it is called

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  • 2 weeks later...

I am sorry you are having problems with 3. Just thought i would write on here to let you know that we had said "Debt Collectors" contact us only to discover that actually they aren't proper collectors they actually work in another dept of 3 itself ! You will find that actual "Debt Collectors" write first, then telephone if no contact has been made,it usually tells you in the letter how long you have before action is taken !!

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Hi, thanks for the help. I sent the letter and today received a call from 3. They apologised and said that after looking into the facts, I was right and I was told that my contract was cancelled, except that it wasn't, but apparently it is now! It looks as if it's sorted and I have not had calls from debt people for a couple of days so fingers crossed. Thank you all again for your help and Merry Xmas to all. :-D

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Hi, wonder if anyone can help with this. I've been on contract with 3 for a long time, but had a new phone on 24 month contract due to expire in june 2012. I also have a phone for my daughter and pay her bill too. However, quite suddenly the service was reduced on my phone to such an extent that i was getting texts 2 days after they were sent and could not make any calls at home, the nearest i could make a call was about a mile away. my daughters phone is used at uni so hers was not a probem. I got in touch with 3 and they said they would moniter my phone for a week and see what happened. After, they got back to me saying there was a problem so i said i wanted to cancel the contract for my phone only. The lady agreed to this and sent an envelope to send back the phone, charger and battery but i was to keep the sim. I pressed the woman on the contract being ended and she said yes. All good until last week when i had 2 calls saying i owed them line rental and i disputed this but they said the contract was not ended. Today i had a call from a debt collection agency and he said i could pay him a fee and he would return the matter to 3 and i could dispute again. I told him in no uncertain terms what to do with his fee, but do wonder where i stand now? Any ideas? Thanks.

 

I know what you feel, they treat us as cash cows.

I think you could give customer direct a call and then ask for their advice. with my case, they advised me three mobile actually broke the law!

I have read posts online about they will continue to charge you 1 month extra if you cancel your contract, it is like 30 days notice. But that is only if there is no fault at their end, you need to speak with the customer service saying you cancelled because there is no signal reception, etc, and you could never use the phone. You will be speaking with the call center staff in India, they can be tough to deal with. My experience is that talking with them is a big waste of time, I had to make a big fuss to get my complaints to be forwarded to customer complaints team.

 

Obviously, if three mobile would like you to pay them, they will have to take you to court, and you can argue your case there. It is likely they will just drop their case, because they will need to pay legal expenses £150? maybe to take you to court, and there is a good chance they will lose.

 

But I have heard that they can be very intimidating, so if the debit collection agency harrass you, you need to be firm, because the law protects you! Say if they phone you in middle of the night etc. that would be an offence on their side; or even call you during unsociable hours, that is also an offence.

 

Good luck, i hope you get your issues sorted out.

 

I have written a new review based on my experience with three mobile

 

and started a webpage exposing three mobile, search for

The Truth About Hutchison 3g three mobile

 

you will get it.

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Hi, thanks for the help. I sent the letter and today received a call from 3. They apologised and said that after looking into the facts, I was right and I was told that my contract was cancelled, except that it wasn't, but apparently it is now! It looks as if it's sorted and I have not had calls from debt people for a couple of days so fingers crossed. Thank you all again for your help and Merry Xmas to all. :-D

 

sorry didn't see your issues get sorted, mine hasn't yet. but congras! Good to know that. Merry Xmas!

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