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    • An update - Still receiving emails and letters - but have been getting text messages too. nothing aggressive just asking me to get in touch.    the text makes it look like it from the bank on first glance - it reads -   'the banks name' would like to dicuss our recent communication...etc... then lists IDR phone number and email FYI - reporting them as spam
    • Hello, After seeing all of the posts about BMW on here I really wish I hadn't even considered them! I bought a used car from them over the weekend, one specifically which had a reversing camera and cruise control in the advert. I was foolish at the time of purchase and didn't check to see these functions work on the test drive (totally my fault). Now that the car is home I've checked and checked and neither of these functions are available. I even checked on Parkers and it seems that no Skoda Kamiq '21 models come with any parking cameras at all. When buying the car, I was told all that was needed was 'Four signatures and £500' to secure it. I was never shown any of the documents, and instead the sales rep opened a box on his iPad and asked me to sign. He had been complaining about the length of time some customers take these days all throughout my time with him. (Again) foolishly I signed. In my email inbox I now have four attachments from BMW, one of which is my signature under a letter which basically says that the cars don't need to match the advertisements online, or have any of the features that a sales rep talks about. I realise that I've made mistakes in not doing my due diligence here, but thought I might as well ask the experts here if I have any rights left to claim that the car was miss-advertised, or if I unknowingly signed them away? Thanks in advance
    • where was this PCN:? please complete: pers i cant see the point in an sar yet await/if they ever send a letter of claim. as long as you've not moved since 2022 you are OK to totally ignore . dx  
    • ah this is a B2B PCP then as your are sending the SAR as a private individual and not as repping the co. you need to prove to them. unfortunately, i think that will also reset the 30 days. dx
    • Customers who opened HSBC's one-year fixed rate Isa say they have been unable to see the new Isa they opened or the money they transferred in.View the full article
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PI Claim (ongoing)


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Ive got a personal injury claim going throught atm, rta not my fault having physio, (not enjoying the bit where i get my back clicked) private paid by other parties insurance, they accepted blame, i sent off payslips to show my solicitor what i had lost compared to other months, got paperwork to sign say he was going to ask for X amount and to sign if i accepted and then another one to say that he had calculated i had lost Y amount in travel costs etc, signed both sent off, wait 2 weeks no news until today i get a call to ask if i have payslip for Z month as its missing (i knew this looked for it everywhere and figured he could cope with all the others they all the same basically) and he cant do the calculations of loss until he has it?? So what was the other 2 lots of paperwork i sent back signed to him? I know there was the loss of having the car and travel expensives and im sure the hrs lost at work were there too, so what calculations does he need to do? Is it because the other party have refused and he has to recalculate? The compensation amount he said on the letter was more than he thought it was worth due to negotiation reasons, anyone have an idea what could be going on? Yes in hindsight i should ask him but at the time i was rushing out the door to work and its now the weekend!

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No i emailed him, he dont work weekends am hoping he will reply today! I found the payslip and sent it off, thats why im confused as i sent what payslips i had at the time, and figured if he needed the lost one he would phone, got paperwork througha few days later with amount of compensation he was going to ask for and losses (time without a car, travel expensives) which i cant remember if the loss of time working was on there or not, but i sure it would have been otherwise why say im going to ask for this amount if he hasnt finished calculating it all?

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Here's one for you; Having suffered quite serious injury at work I contacted my home insurance/legal expenses insurer, DAS. My employers admitted liability immediately and DAS appointed one of their "panel" law firms to tie up a deal, telling me I was covered for up to £50,000 should things go wrong. So far, so good. The solicitor, who initially thought the claim might be worth a couple of grand got to see injury photographs and hospital and GP reports.

Today a letter arrived. It informed me that I now had to enter a CFA agreement with them and also take out "After the Event" insurance, wait for it, to cover THEIR losses/expenses should a problem arise! They even suggested a firm who would provide cover.

To my untrained, cynical eye this lot, having realised that this claim, settlement was going to run to £40, 50,000-ish decided they didn't want to be on a £140 hourly rate and are trying to get themselves a 100% piece via CFA.

Needless to say they now get no part of anything because my employers insurers are keen to avoid paying "double-bubble" and a meeting will be arranged next week.

This has to be fraud, hasn't it?

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Where is the "fraud"?

 

What stage of the claim are you up to? Have you been for a medical examination?

 

Also, are your sure that is what the solicitor's letter says as ATE insurance is to protect YOU against having to pay the other sides costs should you go to Court and lose.

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Sorry forgot to add, you're employers insurance company should not be contacting you directly if you have solicitors on record as acting for you.

 

I would be very careful about dealing with the insurers directly as your claim might be substantial and you will not know its true worth so you may end up getting less than you deserve.

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Hi again, had my physio and been told that was the last session the insurance company (for the guy who hit me) had authorised even thou the claim is still going on, waiting for the otherside to agree or disagree with the compensation amount, my medical said 6 months recovery that was in sept, dr said by xmas should be okay, i have told the physiotherapist to put in his notes and ask for more sessions (he asked me if i wanted to do this) since i feel i should carry them on until the claim is finalised. I dont know if this is normal?

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The third party insurers will only pay for physio that is supported by medical evidence. You need to speak to your solicitors about further sessions.

 

How long your treatment lasts depends on your injuries, if the physio says you're now back to 80/90% and you will get better will time/home management then that will be your lot.

 

Speak to your solicitor as you can wait until the end of the experts prognosis period to see of you have fully recovered before settling of you wish.

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