Not so! You can write your objections and corrections out on a piece of A4 and demand that it is added prominently to the section of records it pertains to, no lawyers needed. The trick then is to make a Subject Access Request. If your page is missing you have a case against them and should inform the ICO. If the omission has caused you any problems healthwise, get a "Ruling" from ICO and send it to the NHSLA, again, no lawyers needed. 98% of claims against the NHS are settled out of court. They have a £3 Billion, (yes, Billion!) budget for exactly that reason.

"Sanitise" doesn't begin to describe what happens following a Subject Access Request. I have TWICE had the ICO rule against my local NHS Trust over the way that whole sections of my records were "lost", coincidentally these same sections were very damaging for the Trust. While I'm about it, if anyone still believes all the rubbish about records and notes never being altered think again. notes are routinely "evaluated" by a Trust's legal people and anything damaging to them is "lost". I would urge anyone with even the slightest concerns about their health to get their records and despite Trust's demanding that forms are filled in etc, point them to the Data Protection Act. An email is more than sufficient as a formal request. Once your records arrive, demand the rest of them! i can pretty much guarantee that you will NOT get a full set without ICO involvement. It took me four years and the help of a Whistle-Blower and I still haven't got everything.

Garry, I don't use twitter, just email. Is there another way of contacting you?

My situation is similar. i have been with npower for about a year now yet have never had a bill. Last July I called them asking when i would be billed. In short they had no answer and could only tell me that i was in debt to them. I am paying via a payment card at the rate of £50pm yet STILL receive no bills. They have called me twice, despite my paying on-the-dot of each month, more or less ordering me to pay £100pm, something which is just not affordable. I have no idea how much is owed, how much is current, nothing, yet they have all my details correct re posting bills etc and they managed to post the card to me so I'm in a bit of a quandary here. Any ideas or advice?

Here's one for you; Having suffered quite serious injury at work I contacted my home insurance/legal expenses insurer, DAS. My employers admitted liability immediately and DAS appointed one of their "panel" law firms to tie up a deal, telling me I was covered for up to £50,000 should things go wrong. So far, so good. The solicitor, who initially thought the claim might be worth a couple of grand got to see injury photographs and hospital and GP reports. Today a letter arrived. It informed me that I now had to enter a CFA agreement with them and also take out "After the Event" insurance, wait for it, to cover THEIR losses/expenses should a problem arise! They even suggested a firm who would provide cover. To my untrained, cynical eye this lot, having realised that this claim, settlement was going to run to £40, 50,000-ish decided they didn't want to be on a £140 hourly rate and are trying to get themselves a 100% piece via CFA. Needless to say they now get no part of anything because my employers insurers are keen to avoid paying "double-bubble" and a meeting will be arranged next week. This has to be fraud, hasn't it?

Hi All, Two years ago I invited CABOT to take me to court over a "debt" supposedly owed by me to "Vanqis". They decided not to. Now they are back on my case again with the same old nonsense. Am I right in thinking that my invitation to them in 2009, (I have a record of it), giv es them only a certain amount of time to act?