Wifinity...intermittent connection and poor service.

[mranother]

I have been using an internet service provider called Wifinity since May.

 

Despite many calls and emails the service has been appalling. At the best it is sporadic, however most of the time it is not wokring at all - i.e. I cannot open simple web pages like google, nor can i watch bbc iplayer or even carry out research on the internet for projects.

 

Today, I contacted them asking for a refund for the lack of service and for my subscription to be cancelled. Despite the lack of service since May (which they acknowledge) I am told that I am only entitled to a refund of 3 months worth (£13.99 subscription per month) - this seems to be the halfway house as I have been with them now for 6 months.

 

They have cancelled the subscription as requested, however, can someone please tell me where I stand consumer wise????

 

Many thanks.

 

MrA

[locutus]

The similar tech would be using a broadband dongle with a mobile provider, and how they word their contracts, they never guarantee coverage. Bearing that in mind, I think they've been fair with you to be honest.

[mranother]

Hi, thanks for the reply! How is there technology similar to that of a broadband dongle?? They have a hard cable coming into the camp (just like BTbroadband) and I then pick up the internet through their wireless router which is located in my room.

 

Many thanks.

 

MrA

[locutus]

I ment that coverage is sent via a transmitter and reception will be dependant on building materials and factors beyond their control.

[mranother]

Ahh right, many thanks.

I think I may just accept the 3 months - however, I am increddibly frustrated due to the amount of time I have spent on the phone and spent emailing them!!!

Therefore, feel like I should get a full refund.