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    • Thanks for that. I will give them till Tuesday. Thanks for your help, very much appreciated. 
    • Ok thanks for that, well spotted and all duly noted. Yes they did eventually submit those docs to me after a second letter advising them I was contacting the ICO to make a formal complaint for failing to comply with an earlier SAR that they brushed off as an "administrative error" or something. When I sent the letter telling them I was in contact with the information commissioner to lodge the complaint, the original PCN etc quickly followed along with their excuse!
    • its not about the migrants .. Barrister Helena Kennedy warns that the Conservatives will use their victory over Rwanda to dismantle the law that protects our human rights here in the UK.   Angela Rayner made fun of Rishi Sunak’s height in a fiery exchange at Prime Minister’s Questions, which prompted Joe Murphy to ask: just how low will Labour go? .. well .. not as low as sunak 
    • From #38 where you wrote the following, all in the 3rd person so we don't know which party is you. When you sy it was your family home, was that before or after? " A FH split to create 2 Leasehold adjoining houses (terrace) FH remains under original ownership and 1 Leasehold house sold on 100y+ lease. . Freeholder resides in the other Leasehold house. The property was originally resided in as one house by Freeholder"
    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Egg successes.


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Suggest that put Egg on warning that you will be submitting a complaint to the ICO for breach of Data Protection rules regarding SAR and that you will also be asking the FOS to look into this. Mark the letter formal complaint and send it to their complaints team. List full details of your complaint. Ask for their final response, so you can immediately go to the FOS.

 

Breaking news. Egg banking has just been put on the market for sale by its owners Citigroup.

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I don't know where you are getting the 6 years destroy date required under the DPA. Financial services companies will maintain documents for many decades, as they have to do this. For example for Life Assurance, they could have documents held for 50 years plus. For banking accountancy rules, I believe they have to keep certain accounts for more than 10 years.

 

There are many different rules regarding keeping of documents. For what you are looking for, any rules should not affect you or ability of Abbey to provide documents.

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My experience is that records storage amongst financial services companies is not that efficient. Just make the request and they will provide what they can get hold of.

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hate to 'break' the party but I'm getting nowhere with egg. v similar situation to you TDS (loan followed by top-up loan creating a part restricted and unrestricted use). Egg just aren't replying or engaging with me at all.

 

Have you thought about getting the FOS involved ?

 

If you have already complained to EGG and 8 weeks have passed, you can go to the FOS now. If no complaint made yet officially in writing, it may be worth doing this.

 

What usually happens it that the FOS will send a copy of your complaint to EGG in this case, asking for their side of the story. EGG will want to avoid the FOS complaint being properly registered, as they will then have to pay the FOS a £500 case fee. It would cost you nothing.

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  • 2 weeks later...

Yes this does sound dodgy if you were not given a proper explanation at the time and it was not your choice at the time.

 

I think you should submit the complaint to the FOS and inform EGG that is what you have done. It will be up to FOS, to look into matters of compliance. You don't need expert advice to inform your complaint, as the FOS will look into this on receiving your details. Just keep it simple.

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The thing to do then, is make a complaint to Egg. Ask them for a full explanation of what they have done and tell them you will asking the FOS to look into the matter.

 

While you are in dispute with Egg via the FOS, they have to stop collection activity. The FOS are on many occasions taking over 2 years to look into complaints.:lol::lol:

 

So YES you should definately continue with this.

Edited by unclebulgaria67

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Sounds ok to me. Slight typo. The reasons are as follows.

 

See what Experian say. I can't see why they can't keep a notice on longer, that you are disputing the accuracy of the information.

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