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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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Picture Loans / Idem Servicing


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ps just type webb resoloutions into the small browser at the top of this page,its an intresting read.

 

Interesting to read some Webb forum posts about how the 1st charge would not allow ebb to initiate repo proceedings.

 

Can a 1st charge put a block on this type of action brought about by these sharks?

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Im afraid not,was reading a judgement only this morning where Webb were granted a P.O due to arrears,judge sited lack of communication from the borrowers as the reason for the judgement,also stated the very act of this couple defending Webbs action was almost an abuse of process.

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I note the following:The loan was entered into before April 7, 2007, either it is not regulated by the CCA (Consumer Credit Act1974) or no part of it was used to pay PPI (payment protection insurance) premiums;

 

Our loan was prior to 2007. Is it not covered by the CCA?

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Do you remember years ago when building societies were begging their savers to vote for change with regard to turning themselves into banks,why do you think they wanted to change to banks so badly?For a start building societies were heavily regulated,they could only lend out what savers put in,think about it,if the B.S lent out 20k it would need 20k of new savers.The reason why they wanted change so badly was that it allowed them ( as a bank) to borrow money from outside sources and not just the savers,it also meant shareholders owned them seperate from savers,plus they would raise millions from selling the shares.This led to a ma ssive change in the mortgage and loan market .

 

Self cert,fixed term together,plus consolidation and any purpose loans sprang up from nowhere along with countless other products sold by the banks through brokers,thousands of em flogging the banks products and taking a hefty fee from each customer tying them into deals and contracts that they knew in the long term were not suitable.

Of course as the banks lending increased,so did the risk that some would default on loans and mortgages,the more people who borrow,the more chance of defaults thus the greater the risk.What selling loans on does (securitisation) is pass the risks on to someone else while making a profit, usually at the borrowers expense.

 

 

For example say a loan company has 10 customers owing 10 k each,that company is owed 100k from its customers,what it does is register a new company and the new company is sold to an outside investor and the new company contains those 10 loans,thus in this threads case Picture becomes Picture Jersey p.l.c or whatever and they sell to Paragon who pay over the odds for the loan book,in other words instead of paying the 100k they would pay 130k.F the original lender theres a quick profit on the sale,the risk of defaults has been passed on so how do the new owners get back that extra they paid,and make a profit ?

 

The answer is they squeeze the borrower dry,increasing intrest rates,implementing charges and repo,s,and once you have milked the borrowers for as much as you can,you simply create another company and sell the 10 loans on again as they are liquid assetts.

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Good question,of course if the new owners try it on with arrears charges,late payment fees,intrest charges an so on you can take your case to the financial ombudsman where an adjudicator will look at all the paperwork and make a decision,they are not consistant but people have had decisions go their way.Then of course there is the F.S.A,however they are not much use unless they recieve complaints on mass.Finally there is the option of going to court to fight any future financial battles,however the only people who get justice in a civil court are those that can afford it.S to answer your question Wrigley if your looking for some act that covers this type of loan from sharp practice,then the above is about it im afraid.

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Forget the FSA not a FSMA regulated agreement.

 

Try s.140 of the CCA

 

Take a look at Blemain Finance v Peter Bentley for a possible way forward.

 

A debtor has secured a five-year block on repossession in a claims management case against his lender, after using consumer credit law to challenge his secured loan agreement. Peter Bentley, of Bridgend, Cardiff, used the meaning of unfair relationships under Section 140A of the Consumer Credit Act (CCA) 1974 to claim that his loan contract with Blemain Finance was an unfair one. Blemain also agreed to charge no further interest on the £40,000 loan and cut his repayments from £550 to £150 a month. At the High Court in Cardiff, Judge Milwyn Jarman also prevented the lender from levying any charges or legal costs "whatsoever." The judge barred Blemain for enforcing repayment via repossession for five years, but even after this period, it can only bring repossession proceedings if there are at least 12 months? arrears on the new level of payments. Bentley's lawyers, Consumer Credit Litigation Solicitors (CCLS), successfully argued that Blemain had loaned the money to Bentley irresponsibly and that the agreement took advantage of his desperate situation. CCLS argued that shortcomings in the decision making procedure on granting the loan, such as in the under writing, affordability checks and valuation processes, led to the credit agreement being unfair. Andrew Settle, solicitor for CCLS, said: "The relationship between the parties was an unfair one within the meaning of Section 140A of the CCA 1974. CCLS is utilising a significant number of legal arguments, like those used on behalf of Mr Bentley, in thousands of cases on behalf of our clients." CCLS successfully demanded to have the loan account re written, which is believed to be the first time a loan account has been rewritten under settlement, as a result of the unfair relationships test. Bentley's case was taken on by claims management company Cartel Client Review. Carl Wright, chief executive of Cartel Client Review, claimed that Blemain made the offer to Bentley in a bid to prevent a judge in a High Court setting a legal precedent against its lending practices. He added: "A legal precedent could have driven a coach and horses through all its loan accounts. The consumer credit rule book is being rewritten as a result of High Court settlements like Blemain Finance v Bentley." Bentley's financial problems started when his mother died in 2007. He began part-time work to look after his father, who was suffering from Alzheimer's, and then took out a £40,000 secured loan in February 2007 to alleviate his financial predicament. His caring responsibilities led to a drop in working hours, and therefore a fall in income, and he then fell behind on his repayments. Blemain later chased Bentley for repayments on the loan, which by the time of this case being heard in court, had increased to £47,000.

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I was wondering when this case would get posted on the thread,thanks Airwolf a very intresting case it was and well explained,its good to see some in depth detail now and again.Peter Bentleys case centered around s140 cca 1974 ,the case has been well outlined by Airwolf so i wont repeat what has already been written.At the time it was seen as both a warning to lenders and a victory for the borrower,to many there had in fact been an unfair relationship between the lender,Blenheim Finance and the borrower Peter Bentley.However once the dust had settled and a closer was taken at this case it was not the victory for Joe Public that folk first thought.

 

First off this case was rather singular in that it involved the death of both Peter,s parents,indeed as he was the primary carer this was the contributing factor for his arrears,thus there was a sympathy element which many could not bring to a court.

 

Second,all Blenheim have to do is play the waiting game.The loan is still outstanding,its gone up 7k (which he still has to pay) ok the judge impemented some punitive measures

but you could not say Blenheim did that badly out of this indeed with the lower contractual payments they have an even better chance of recieving what they are owed.

 

Its the third point which really blows this out of the water,s140 c.c.a was never tested because Peter Bentley withdrew his action in favour of agreeing to Blenheims offer outlined in Airwolfs post,the above agreement was made outside the courtroom,no precedent was made by the judge,thus no judgement that others could refer to in support of any future cases.Now Bentley didnt do badly out of this,the threat of repo gone,reduced payments and no added intrest,but the unfair relationship between lender and borrower under s140 was never tested.This brings me to the 13th and 14th of October this year when the unfair relationship between borrower and lender was used as a defence in two cases ,both cases involved the use of s140 and both appeals failed and in the former a precedent was set.

 

For reference read Harisson and Harisson v Blackhorse and Jones v Northern Rock In the former,Lord Tomlinson stated this," under s140 cca 1974 the test requires the relationship to be unfair between lender and borrower not the contractual agreement between them.Secondly it is not an economic test,therefore a viable unfair relationship claim would be difficult to bring" Borrowers often alledge that cost is a relevent concern when looking at the unfair relationship test,as the master of the rolls wryly observed during the oral arguments in this case " well they would do wouldnt they"You cannot shut the door on this defence more firmly than that.It would be brave person who would risk loosing upwards of 20k on using s140 as a defence after that judgement and thats what Jones lost after his appeal failed,again using s140 as a defence.

 

You could never use Bently as support because in reality it ended when he withdrew,there was never really a case however i for one can certainly feel which way the wind is blowing at the moment and as usual its not with the borrower.

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For reference read Harisson and Harisson v Blackhorse and Jones v Northern Rock In the former,Lord Tomlinson stated this," under s140 cca 1974 the test requires the relationship to be unfair between lender and borrower not the contractual agreement between them.Secondly it is not an economic test,therefore a viable unfair relationship claim would be difficult to bring" Borrowers often alledge that cost is a relevent concern when looking at the unfair relationship test,as the master of the rolls wryly observed during the oral arguments in this case " well they would do wouldnt they"You cannot shut the door on this defence more firmly than that.It would be brave person who would risk loosing upwards of 20k on using s140 as a defence after that judgement and thats what Jones lost after his appeal failed,again using s140 as a defence.

 

Hello Newstarter

 

I think you may be mistaken. In both cases, you appear to have mixed up the Claimant with the Defendant.

 

Jones did not risk losing upwards of £20,000 for using s.140 as a defence. Jones was actually the Claimant and not the Defendant. This is also true in Harrisson v Blackhorse, the borrower was the claimant and the lender was the defendant. Using s.140 as part of a defence, would not incur any additional risk to a borrower.

 

s.140 should not be so quickly dismissed as a tool in a well constructed defence against a claim brought by a lender. After all, that would be to ignore that in Bentley it was also argued that shortcomings in the decision making procedure on granting the loan, such as in the under writing, affordability checks and valuation processes, led to the credit agreement being unfair.

 

These would appear to be arguments that numerous other borrowers, could incorporate into any defence.

 

Is there anything to lose by including s.140 in a defence, rather than a claim ?

Edited by Airwolf
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His Honour Judge Owen QC gave judgment on a payment protection insurance claim in Jones v Northern Rock (Asset Management) plc (2011), Unreported, Lincoln County Court, 13 October 2011.

 

Mr Jones initially issued a claim against NRAM alleging (amongst other things) that the PPI was represented as compulsory. After disclosure and exchange of evidence, Mr Jones applied (and obtained) permission to amend his claim and abandon the allegation that the PPI was represented as compulsory (as this was not supported by the call recording) and expand his other allegations.

 

Mr Jones also sought to rely upon Appendix 3 to the Financial Services Authority’s Dispute Resolution: Complaints (“DISP”). By the time of trial, Mr Jones also abandoned any reliance on DISP. He also abandoned his allegations that there was non-compliance with ICOB and/or an unfair relationship because NRAM failed to advise on, or take account of, the cost of alternative policies on the market and received a commission from the insurer (following Harrison).

 

His Honour Judge Owen QC dismissed the claim. After hearing submissions on costs, he awarded them on the indemnity basis in the sum of £19,348.11.

 

Mr Jones pursued his claim in the Courts. By the time of trial, Donns LLP (the solicitors instructed by Mr Jones), had incurred costs (excluding a success fee which was, no doubt, 100%) of around £49,000. If the success fee was 100%, Mr Jones’ costs would have been just short of £70,000 yet, by the time of trial, he had only paid £3,634.01 towards the PPI.

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My apologies for the lack of clarity Airwolf,and the mistakes numerous glasses of white wine on a Saturday evening does little for my legal reasoning on points of law,however i do believe that s140 has little to offer and is at best weak,i know i wouldnt use it if i were defending myself but thats my opinion and would be my choice,for me that defence has lost its credebility.

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Correct on both counts Wrigley,seems the claimants argued Paragon couldnt call it in because they were not a full 3 months in arrears judge ruled otherwise.

 

Well I have received our (Non Regulated) agreement from Idem, along with a statement showing all payments and interest added to date.

 

The original borrowing amount has changed by very little.

 

I suppose Idem will be waiting for a change in the BoE rate, and bang the letters re an increased monthly payment won't be out the door quick enough.

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  • 1 month later...

Im not sure if I should start a new thread or jump on this one ? Firstly, I am new to the forum and have spent sometime reading some very interesting information. I now know what an utter idiot I have been, however would appreciate some advice ?

 

I took a picture loan out in Jan 2006 for £100K. The full monthly payment of £1000 was paid each month up until the start of the recession in 2009 when I was unable to make the regular payments due to a huge decrease in salary. I arranged with Picture to pay £150 per month, as thats all we can afford to pay.Picture agreed to freeze the interest untill we could afford to make the contracted monthly payements again. Since these clowns at Idem have taken over I have made 3 payments of £150. Every single time I call them to make a debit card payment I end up havning a huge argument with them over the amount we are paying, and they are charging 8% over base ! They are constantly pushing for more than we can afford to pay. We completed an I/E form for Picture, which hasnt changed since we agreed the reduced payment with them. Idem wont accept that, and have sent me numerous threatening letters asking for an I/E which I have refused to do based on their utter contempt for our situation. They have now sent a form asking for a Mortgage ( First Charge ) details...... Whats their game ?? I have also not made a Payment for December as I am unsure what the best thing to do is ?

Our property has very little equity, not enough to cover their loan.

 

Any advice greatly recieved before I have a meltdown ! I am normally a very level headed, mild mannered person. These people manage to rile me !

 

Many Thanks,

 

Camshaft

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Hi Camshaft,

 

I think most people feel duped, and silly having undertaken additional borrowing with Picture Loans; I for one certainly do.

 

Why not complete a new I/E, copy the original info, and send to Idem. Can you not pay the £150 pm via online banking?

 

Saves you having to speak to these monkeys over the phone.

 

Regarding your missed payment for December, it would be interesting to know what their reaction is.

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  • 2 weeks later...

Hi, I wish I had found this thread last year. So many familiar stories on here.

 

I took out a 80k loan about 5 years ago with Picture, got into financial trouble with all lenders 3 years ago. Discussed with C&G, main lender and Picture who were all very understanding. Picture said they stopped the interest for us and we paid them what we could. Then Idem arrive on the scene and got heavy day 1.

 

So now we have a default against us for the 80k and although they are saying they will accept a reduced payment they will continue adding full amount of interest regardless. Main lender C&G now happy and just today have rescheduled the loan removing all arrears and showing payments up to date but unless I can reduce / stop interest by Idem I have to sell up. No point paying only £3k per year towards a full payment of £8.5k, as costing me £5.5k being added each year.

 

Any advice?

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