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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Thats a good start....just to reiterate....you do really need to get those injuries looked at by A & E or your GP and as we now have a long weekend I think A & E would be the better option they need to be seen with every scratch in place before they fade? Is there any chance you can put an ear to the ground to see what the gossip is about the assault, you might find that mrs X saw it and told mrs y who then told....................................

 

WD

 

ok i will go to A and E first thing in the morning, I will also find out if anybody saw anything.

While typing this a chap called Michael called me from logbook loans in regard to my email about releasing my car, He said it will be staying in storage while pending further investigation.

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Have you had a read of some of the posts here http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?203-Log-Book-Loans-Bills-of-Sale . How much had you paid off? Was your Bill of Sale constructed and sealed correctly?

 

PT

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Right the police have just been to take a statement. the offficer even said to me he dont think it will go anywhere.

:mad2::???:

Why are these people allowed to do this? its an absolute disgrace. no wonder this countrys in the state its in.

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Get onto your local MP, if the Police are not willing to stand by their oath and prosecute then that is cause for complaint to the IPCC, I am probably as livid as you over this, it beggars belief it really does, they can fine cyclists for riding on the pavement and through pedestrian areas, cyclists who are causing no harm or loss to anyone, yet they cannot arrest and charge a man for physically harming another? Give me a break, that is classic evidence that the Police are revenue collectors, if they cannot make a profit out of this then they don't want to know, typical ruddy corporation.

 

http://www.writetothem.com/

 

http://www.ipcc.gov.uk/en/Pages/your_complaint_.aspx

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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D G Collections are "Certificated Bailiffs" NOT county court bailiffs.

 

Certificated bailiffs are granted a certificate by a County Court Judge which allows them to Levy Distress. The certificate lasts for just two years and authorises the bailiff to levy distress anywhere in England and Wales. To obtain a certificate, the applicant must satisfy the Judge that he is a “fit and proper person” to hold a certificate, and that he has a sufficient knowledge of the law of distress, and also that he is not in the business of buying debts. They must also provide two references, undergo a criminal records check, a County Court Judgment check and finally, provide a security bond of £10,000. This final requirement normally being an insurance bond.

 

They are not officers of the court and are not employed by the court. However, they are seen as representatives of the court because they act under the authority of a Certificate issued by the court. The court therefore exercises, under the certification process, a certain amount of control over the standards of competence and conduct of these bailiffs. Other than that, there is no formal regulatory structure of Certificated Bailiffs, although those that are members of the Certificated Bailiffs Association are subject to the complaints procedure of that body.

Only Certificated Bailiffs can carry out distress for rent, council tax, non-domestic rates and parking fines, child support agency arrears etc.

 

And according to their website, they only have two certificated bailiffs, was this clown one of them?? Is he still licensed??

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Just out of interest ...was their any evidence to injuries on your repo man? judging by the injuries you sustained I would have expected him to be able to show some

damage to his person if you did indeed "resist" as violently as he alleges.

 

There are many ways to skin a rabbit and when the coat comes off,

the flesh and bones make a tasty meal for those who took time to prepare it !

 

WD

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D G Collections are "Certificated Bailiffs" NOT county court bailiffs.

 

 

 

And according to their website, they only have two certificated bailiffs, was this clown one of them?? Is he still licensed??

 

And according to the bailiff Register there is only 1?? Although I realise the register is not always 100% accurate I would have thought that this "well respected" company would have had both listed.

 

PT

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Get onto your local MP, if the Police are not willing to stand by their oath and prosecute then that is cause for complaint to the IPCC, I am probably as livid as you over this, it beggars belief it really does, they can fine cyclists for riding on the pavement and through pedestrian areas, cyclists who are causing no harm or loss to anyone, yet they cannot arrest and charge a man for physically harming another? Give me a break, that is classic evidence that the Police are revenue collectors, if they cannot make a profit out of this then they don't want to know, typical ruddy corporation.

 

http://www.writetothem.com/

 

http://www.ipcc.gov.uk/en/Pages/your_complaint_.aspx

 

I certainly will be getting on to my MP, im also thinking of phoning my local paper to see if they are interested in a story (would this be ok?)

 

What got me was when the bailliff was at my address he did not show me any I.D. No paperwork, He had no court order and when we were arguing i snatched the paperwork out of his hand, The police officer who took the statement this morning said to me "That is also ASSAULT"

So i showed him my injury and said " and that is not assault". He said well i wasnt there so i cant judge what happened.

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I certainly will be getting on to my MP, im also thinking of phoning my local paper to see if they are interested in a story (would this be ok?) Yes definitely!

 

What got me was when the bailiff was at my address he did not show me any I.D. No paperwork, He had no court order So how were you to know who he was? Just because he said so? Don't make me laugh..

when we were arguing I snatched the paperwork out of his hand, The police officer who took the statement this morning said to me "That is also ASSAULT" What utter nonsense, hope you got his collar number and name?

So I showed him my injury and said " and that is not assault". He said well I wasn't there so I cant judge what happened.

What circus Police station did you go to?? Sounds more like Trumpton ?

 

Definitely some media coverage I think, highlight the bully boy bailiffs and the idiocy of your local Police....unruddybelievable..

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The media will play a part in this scenario at some point but I strongly suggest you wait and see what action if any the police decide to take, as you coud find yourself doing a lot of damage to your case against the "bailiff" and payday loans. !!!

 

WD

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The media will play a part in this scenario at some point but I strongly suggest you wait and see what action if any the police decide to take, as you coud find yourself doing a lot of damage to your case against the "bailiff" and payday loans. !!!

 

WD

 

Advice taken. though i have emailed a few, Just waiting on replys.

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Not to worry about PM'ing me I think I only sent you a few links to other info??

 

If you don't hear anything off the wooden tops by the end of the week I would give them a ring and ask them what, if anything, they are doing..

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I am sorry to say I think you have had bad service (?) from the police and less than optimal advice about what to do about this. You should write to the Head of Professional Standards at police headquarters stating that you have a "considered grievance" and wish to make a complaint under the Police Reform Act and in accordance with the Statutory Guidance issued by the Independent Police Complaints Commission (IPCC). Allege neglect of duty in that no action was considered nor taken in respect of an assault occasioning actual bodily harm. State that although the cause of the dispute between the assailant and you may have been a civil matter (or it may not) this has no bearing on the assault matter. Be as precise as you can about which police attended where and when, what happened at the station later and so on. Keep the letter to no more than two sides of A4. Send a copy of this letter to the Chief Executive of the Police Authority (which may be at the same address or may not). Don't waste the paper and postage writing to the IPCC at this stage. It can do nothing until the police investigation into your complaint is complete. You will be offered local resolution to sort this, which will bring you nothing in a case of this type. Refuse and insist on a proportionate investigation. Remember the police has six months to bring the case to court but that time drags slowly in police bureaucracy.

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I am sorry to say I think you have had bad service (?) from the police and less than optimal advice about what to do about this. You should write to the Head of Professional Standards at police headquarters stating that you have a "considered grievance" and wish to make a complaint under the Police Reform Act and in accordance with the Statutory Guidance issued by the Independent Police Complaints Commission (IPCC). Allege neglect of duty in that no action was considered nor taken in respect of an assault occasioning actual bodily harm. State that although the cause of the dispute between the assailant and you may have been a civil matter (or it may not) this has no bearing on the assault matter. Be as precise as you can about which police attended where and when, what happened at the station later and so on. Keep the letter to no more than two sides of A4. Send a copy of this letter to the Chief Executive of the Police Authority (which may be at the same address or may not). Don't waste the paper and postage writing to the IPCC at this stage. It can do nothing until the police investigation into your complaint is complete. You will be offered local resolution to sort this, which will bring you nothing in a case of this type. Refuse and insist on a proportionate investigation. Remember the police has six months to bring the case to court but that time drags slowly in police bureaucracy.

 

This is an excellent post................... very clear and precise, IMO the OP would do well to follow the advice given. The cagger appears to be well versed on the the subject?

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until the matter of assault is resolved, i would tread carefully about bringing a complaint through the court, if the Op loses, it could be an expensive mistake.

Far better to have him filleted by the police if possible, then go after his licence

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Came into this thread on the 4th page, so not going to trawl through to check, but has anyone suggested enlisting the help of BBC Radio 4's "You and Yours" or "Moneybox" programmes?

They both take a keen interest in abuses of the law by the loan industry, particularly when they are preying on the vunerable, and would welcome the details of such an episode.

 

Unfortunately because i have less than 10 posts I can not submit the links I intended, so go to the BBC Radio 4 homepage and look up the pages for the relevent programmes.

 

If someone who has got more than 10 posts can do this, they could put the links in as a reply to this trunkated offering.

 

hope this helps someone.

 

Bob

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Clearly media coverage could (in extreme cases) damage your court claim against the bailiffs but it will not do any harm regarding the police matters. You are not seeking compensation from them (nor will you get any if you try). The bailiff would have to proce that the coverage was so extensive that no tribunal, properly directed, could come to a fair conclusion. Given that the matter would be one item in say, You and Yours, I don't think this cuts it.

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