Unbeliveably angry

[nonymouse]

Logged onto my internet banking this morning to find that in the middle of the night a large sum of money has been taken from my account by debit card in two separate transactions. Phoned the bank who told me the culprits are a payday loan company with whom I have previously had dealings but with whom I no longer have dealings.

 

Two things:

 

1. I applied for a loan online last week and was accepted, and stupidly used my debit card to pay a fee before I was told the loan needed a guarantor so I decided not to go ahead with the loan.

 

2. I have had a new debit card, with a new number and details since I last had dealings with the payday loan company.

 

SO... it appears that the loan company I used last week was an affiliate / related to the pay day loan company. And that pay day loan company has used my debit card details to clean out my bank account in the early hours of this morning.

 

My bank have cancelled the card and I have taken all remaining funds from the account into another one. But my bank's Visa chargeback department is closed on a Saturday afternoon and Sunday, so I now have to wait until 8am on Monday morning to speak to someone that can help and find out if the bank will charge back to get back the sum of money that is equivalent to my rent, food and travel to work for the next month. I'm dreading the bank telling me they can't do anything!!!

[rebel11]

Hi non

 

The best thing is to put it out of your mind over the weekend, nothing can be done. Ring them first thing, let's see what can be done. Point out to the bank that you didn't give them authority to take out that monies. They have used the CVV code on the back of the card, thus it's a fruadulent transaction.

 

http://en.wikipedia.org/wiki/Card_security_code

[ihateyes]

so you borrowed money, and never paid it back...

which company? most companies have it in theirs t&c's that they share the info....

 

in terms of chargeback, you bank, will look to see if these people paid into your account, if thy find they did, i very much doubt the bank will do a chargeback.

 

its harsh, but this is what PDL's do to get their money back.

[nonymouse]

Thank you rebel11 for your kind words. I spoke with the bank this morning and they were pretty helpful, and although the department I needed was very busy I got some useful advice which I'll be following up in order to get the money back. In the meantime they've cancelled my card and issued another very quickly, and offered to close the account and transfer my direct debits etc - fair play to them for that.

 

ihateyes - I'm sorry you felt the need to be so harsh and judgemental. If I owed this money, I wouldn't be angry, would I? As I said in my first post, I no longer have any dealings with the payday loan company concerned. I did have a number of loans from them over the course of a year or so, and I paid back all of the loans in full, plus a large amount of interest and fees. The amount taken from my account this weekend was not owed to the company, so effectively they have 'phished' for my card details via an affiliate.

[ihateyes]

have you contacted the company in question to ask why???

 

i cleared a PDL of once, and they still took some more money.... i called, and ater discussions, they money was back in my account that day.

[nonymouse]

I have attempted to several times this morning. Unfortunately they seem to be incapable of answering the telephone and have not yet responded to my email.

 

I will persist, but will submit a SAR if necessary.

[ihateyes]

thats good, can i ask which company, the company that screwed me was Payday express, and i dealt with one of their managers, i have still got her email address if its them.

 

ps sorry if i came across as harsh or judgemenal.... that wasnt my intention

[nonymouse]

Thank you.

 

I don't want to name the company on here just yet - you never know who's reading...

But once this is all sorted I will confirm names / contacts etc as they'll be helpful to others in the same position.

[postggj]

Tell your bank that this money was taken out without your consent by a fraudalent activity and do a charge back

 

do it now

 

and dont take no for an answer

 

you gave no permission for this transaction

[nonymouse]

Thanks postgg - that's pretty much what I said to them this morning. They can't do a chargeback until the payment appears on my statement (i.e. close of banking business today) but I have a named individual in the chargeback team to speak with to sort this out (which I was REALLY impressed by I must say) so I'm optimistic and feeling much better than I felt when I discovered this on Saturday afternoon!

[postggj]

No later

 

i will make an allowance as its the weekend but 48 hours max

 

tell the bank your account has been compramised and

 

get a brand new account number

i know its a pain but its the only way

[nonymouse]

Luckily I have two basic accounts with the same bank - they've been very good about closing the compromised one and transferring stuff to the other one.

[ksmiggy]

Even with a new account number, it's in theirT&Cs that they will give your new numbers to previous companies, sillygirl1 found it the other day . Best bet is a bank in a different banking group .

[nonymouse]

No can do I'm afraid - basic bank account and can't get an alternative at the moment. I'm not concerned about the bank passing on my details, tbh, as I don't actually owe any money!