Right to cancel something that I have signed up and paid for already

[joelon]

I was looking to join a kickboxing class and looked on a lot of websites and found one and went for a tryout on Saturday (16th July 2011) where I decided to join and paid £395. I have since noticed that on their website they offer a 30 day free trial but I wasn’t offered this. I am annoyed about this and have also since realised that what I signed up for was 6 months and not 52 weeks as I thought. When the person was disgussing the options she wrote down 6 months, then 52 weeks which at the time I didnt think about. I asked if I had to sign up there and then and was told yes. I was asked to sign the paper but not to read the T&C. I cannot see a cancellation policy on what they have given me just something about termination and saying it can only be terminated if I have a note from a doctor to say I am unfit to continue. Can you tell me if something like this should have a cancellation policy and what my rights are?

 

I have emailed the yesterday about not being offered the 30 day trial and the person said 'You are entitled to a free 30 day trial, which has a value of £100.00, all you would need to buy is the inform and equipment. Then after the 30 days free trail the program would be £495. If you sign on the day of your induction we reduce the cost of the program by using the value of the 30 day trail, which takes the cost of the program down to £395.00. Because you paid in full we supplied the equipment as well.

 

This was not explained to me on the day, she just said that if I signed up they would knock £100 off? Also I thought it was for 52 weeks which was written on the paper and not 52 classes but she didnt give me the paper so I have no proof. I have emailed them and asked about their cancellation policy but not had a response as yet.

 

Can you please give me some advice?

[Conniff]

I suggest that if this payment was made by credit card or debit card that you cancel the payment as there is a dispute.

[slick132]

Hi Joelon,

 

What company have you signed the agreement with.

 

If you can get the bank to reverse the transaction, that will certainly be the easiest way to sort this. But I expect the company will come chasing for their money.

 

As you signed up on their premises, I doubt there is any cooling off period that applies.

 

You should have insisted that you read through and fully understand everything before signing - although I'm sure you realise that now.

 

When the person was disgussing the options she wrote down 6 months, then 52 weeks which at the time I didnt think about.

 

So what is actually written on your copy of the agreement.