UseNeXT Nightmare

[alfwithhair]

Well contact them again, this time making an official complaint.

 

Send Omega this

http://www.consumeractiongroup.co.uk/forum/content.php?428-General-debt-letter-if-you-know-nothing-of-the-debt

[wilsul]

Thanks a lot for that

I'll do as you say and send them the letter

[wilsul]

Can you send this by e-mail, or would it be better to write?

 

(sorry if this comes thru twice - I'm having PC problems)

[alfwithhair]

You can send by email yes.

But attach a read reciept if possible then you have proof they have read it.

[wilsul]

Thanks very much alfwithhair you have been very helpful - things are a bit clearer to me now.

[UseNeXT Team]

Dear Wisul,

 

we are very sorry that our answer is late.

 

There have been some misunderstandings regarding your messages which had to be clarified first. We apologize for any inconveniences. It is not our intention to deceive people and we can understand your point of view.

 

Therefore we wrote you a private message including a satisfactory solution.

 

Best regards,

Your UseNeXT Team

Edited July 18, 2011 by UseNeXT Team

[wilsul]

Hello Usenext team.

I got your private message and I agree that it is a satisfactory solution.

Thank you for your efforts.

best regards

wilsul

[dx100uk]

please give a basic outlineof the resolution as this will help other readers

 

dx

[wilsul]

Hello dx

Usenext team said that "we have closed your account and also closed the payment / debt collection process...We hope that this is a satisfactory solution for you"

I hope it helps others.