Dear glenviewjf, First of all we are very sorry for any inconveniences. In order to gain access to the usenet via UseNeXT, you need to sign up on our website. After the registration you enter the free trial period which lasts for 14 days. If you decide to use our service afterwards you can manually chose a tariff which is convenient for you during these first two weeks. If you do not change your package and do not cancel your subscription you will automatically get the tariff 30+ when the free trial period expires. This is mentioned several times during the sign up process as well as in the TOS (which have to be accepted by the customer). If you do not want your membership to be converted into a paid contract you can cancel anytime during the free trial period. Cancellation is possible via fax, support inquiry or simply by using the cancel button in the member area. If you like to get in contact with us regarding this issue please write an e-mail to [email protected] including your enquiry and your account details. We are constantly trying to make the use of our service as easy and transparent as possible and will try to find a satisfactory solution. Best regards, Your UseNeXT Team

Dear Keith Thank you again for your response. Of course you still have an account and you can log in to your member area on www.usenext.com where you will find a reminder for the open billing and the button “Mailbox”. There you will have an overview of all the messages you sent us via our support form including the responses of our support team. If you have lost your account details please get in contact with our support again regarding this matter (http://www.usenext.com/support/). They also can give you further advises about the payment process. Of course you can use your account until your paid period ends after we received your payment. Best regards, Your UseNeXT Team

Dear Mashton, First of all we are very sorry for any inconveniences caused you concerning UseNeXT and regret your dissatisfaction. To find an individual solution for you we would kindly ask you to send a message to our support (https://www.usenext.com/support/contact-form/) including your inquiry and your account details. We will then try to find a satisfactory way to help you out. Best regards, Your UseNeXT-Team

Dear Keith, First of all we want to thank you for your feedback. In order to provide you with the required information we will gladly explain to you how you can have insight into the correspondence with our support team. You can simply log in to your member area where you will find the button “Mailbox”. Here you will have an overview of all the messages you sent us via our support form including the responses of our support team. Of course you will also find the contact details of the payment department in the corresponding e-mail. Additionally, we would like to explain our extension process again to make it more transparent for you: To facilitate the use of our packages and to minimize the administrative charges, all of them are renewed automatically. In case you would not wish to continue using our service, you can easily cancel your contract so that no further extension will occur. Every cancellation becomes effective at the termination date of the current period, so you even have the opportunity of cancelling your contract at the last day before the next extension. On the contrary, a cancellation at the first day of a new extension effects the termination of the contract at the end date of the current plan. In the special case of our free trial period you can find all additions of relevance in our terms and conditions. Cancellation is possible via fax, support inquiry or simply by using the cancel button in the member area. We really hope that we could now help you out. In case of any further questions we refer to our contact form on our website or to our [email protected] address. Best regards, Your UseNeXT Team

Dear Keith, we apologize for the inconvenience. Unfortunately, we are not able to give any statement without having your personal data, access information, etc. Therefore, please send us an email including your account details and describing your problem to [email protected]. We will do our best to solve your problem. We appreciate your understanding. Best regards, Your UseNeXT Team

Dear collectem, we are very sorry to hear that you were having problems with UseNeXT. As mentioned above, please contact us at [email protected], describing your problem and giving your account details. We will gladly come back to you. Best regards, Your UseNeXT Team

Dear customers, First of all we are very sorry that you had inconveniences concerning our service. Since we are keen on clarifying any misunderstandings we would like to explain the sign up process for your product. After the registration for UseNeXT on our website you enter the free trial period which lasts for 14 days. As mentioned several times during the sign up process as well as in the TOS (which have to be accepted by the customer) you have to cancel our service during the trial period if you do not want your membership to be converted into a paid contract. You can cancel anytime via fax, support inquiry or simply by using the cancel button in the member area. However, since we highly value customer satisfaction and are constantly trying to make our service as easy and transparent as possible, we would like to ask you to send an e-mail including your account details and describing your problem to [email protected]. We will then try to find a satisfactory solution. Best regards, Your UseNeXT Team

Dear neobass, We have investigated your inquiry and sent you an email including futher details. Best regards, Your UseNeXT Team

Hello wisul, We are sorry, but we have not sent you an email including the reply to user neobass. Are you sure that this email is not from consumeractiongroup because you have a subscription for this thread? Best regards, Your UseNeXT Team

Dear neobass, First of all we are very sorry that you had inconveniences concerning our service. As you already admitted, you didn’t cancel your trial account in due time as mentioned several times during the sign up process as well as in the TOS. Nevertheless we can understand your situation described and offer you to send an email to [email protected] including the following information: - the customer number (= login for the member area) of your former trial account - the customer number of your new monthly paid account - the e-mail address you used upon registration - your full name as it was entered on the registration form - the item number of the last payment or any previous payments We will try to find a satisfactory solution and hope to get in touch with you soon. Best regards, Your UseNeXT Team

Dear Wisul, we are very sorry that our answer is late. There have been some misunderstandings regarding your messages which had to be clarified first. We apologize for any inconveniences. It is not our intention to deceive people and we can understand your point of view. Therefore we wrote you a private message including a satisfactory solution. Best regards, Your UseNeXT Team

Dear wilsul, First of all we are very sorry if you had any problems with our service. We are keen on clarifying any misunderstandings. There might have gone something wrong during your registration process. During the free trial period, you can cancel anytime via mail, support inquiry or simply by using the cancel button in the member area. You can pay UseNeXT packages using your credit card or PayPal. Since we highly value customer satisfaction and are constantly trying to make our service as easy and transparent as possible, we would like to ask you to send an e-mail again to us describing your problem. We will then try to find a satisfactory solution. Best regards, Your UseNeXT Team

Dear Dave, First of all we would like to apologize for any inconvenience you had with Usenext. Unfortunately you cannot terminate your account via telephone, but you can cancel anytime via mail, support inquiry or simply by using the cancel button in the member area. As you already saw, customer satisfaction is very important to us. You mentioned that you wrote an email to "mediarelations(at)aviteo.de". Until now, we did not receive an email with your description. We hope to hear from you soon to find a satisfactory solution. Best regards, Your UseNeXT Team

Dear featsirswish, First of all we would like to apologize for any inconvenience you had with Usenext. In order to gain access to the usenet via UseNeXT you need to sign up on our website. After that you enter the free trial period which lasts for 14 days. As mentioned several times during the sign up process as well as in the TOS (which you accepted) you have to cancel our service during the trial period if you do not want your membership to be converted into a paid contract. You can cancel anytime via mail, support inquiry or simply by using the cancel button in the member area. As you already mentioned you did not cancel your Account during the free trial period. Since we highly value customer satisfaction, we would like to ask you to send an e-mail with your account details to mediarelations(at)aviteo.de. If you did not use your Account after the trial period, we will make a full refund. Best regards, Your UseNeXT Team

Dear goldmark, first of all we would like to apologize for the problems you had with our service. To make sure there have been no misunderstandings we would like to remind of the fact that contracts are going to be renewed if not canceled one day before the run-time for the subscription ends. As it has already been pointed out by our Support, the problem in your case is that you signed up for several accounts. Hence, the payment for for yet another account could not be forwarded and led to the notification by Omega. In order to fully take care of your problem we would like to ask you to contact our Support again (at best by using the Support inquiry) and provide us with the email addresses used by you for signing up on our website. We will then do our best to find a satisfactory solution for you. All the best, Your UseNeXT Team