Charges Repaid FiremanSam V Abbey *SETTLED*

[FIREMAN SAM]

My daughter has been a Abbey customer since 2001, she's nearly 21 and a student at UEA in Norwich, so not very well off. Just lately she has been hammered by Abbey for chargers for going overdrawn, due i might add to other parties messing up their direct debits and causing her to go overdrawn.

I know she has tried to explain to Abbey's customer satisfaction rep, but this just fell on deaf ears, their reply being that their chargers were justified so there was nothing they could do, so at £50 a throw we've had enough.

I've just sent off a letter asking for a copy of all her statements from when she opened her account, so let battle commence.

 

 

 

BTW just like to say what a great site this is, and we appreciate all the hard work thats goes into running it........ THANKYOU.

 

Will let you know how we go on.

[richardc]

Well done and welcome. Keep us posted.

[FIREMAN SAM]

Well, sent a DPA request letter on the 10th of March to.....

 

Abbey

p.o. box 362

Prescot street

London

E1 8RP

 

Did not send it recorded delivery, nor did we send a £10 cheque....SO NOTHING!!!

 

So we will now be sending a further DPA request by recorded delivery with a cheque for £10 to......

 

Abbey National PLC

Abbey National House

2 Triton Square

Regent’s Place

London

NW1 3AN

 

And with the cheque payable to: Abbey National plc

 

Is this our next course of action, and is the above address correct?

__________________

[Beaker_smiles]

There is a Data Protection Manager based right where I live in sunny Milton Keynes.

 

Data Protection Manager

Data Protection Team

Regulatory Compliance

Abbey House

201 Grafton Gate East

Milton Keynes

MK9 1AN

 

I wrote to them on the 10th and they cashed the cheque a couple of days ago although I haven't heard anything from them yet. From my own experience and from what I've read, expect a long wait.

[FIREMAN SAM]

So which is the correct address to send your DPA request too? or is their more than one office, and you send it to the one nearest to you?

 

Anyone know? we are in Lancs.

[ianc]

I sent mine to the Milton Keynes address and they cashed my £10 cheque, so that one should be fine.

[Beaker_smiles]

Send it to Milton Keynes. After all I would assume that the Data Protection Department would deal with a Data Protection request, although this is shABBEY. They might give it to the tea lady, LOL!

 

I might be wrong but I do believe that their headquarters are here in Milton Keynes, at the very least we have 7 buildings full of busy(!) Abbey workers.

[lois]

hiya

 

yep, I also sent my to Milton Keynes and got my statements through fairly quickly,

[FIREMAN SAM]

Milton Keynes it is then, Thanks everyone.

[FIREMAN SAM]

Well, like i said, we sent the DPA request letter to Abbey on the 10th March to....

 

Abbey

p.o. box 362

Prescot street

London

E1 8RP

 

And with "NO" £10 cheque either, because we had not received a reply or the requested statements, we thought this was because we had not sent the £10 fee, so we were about to send a further request along with a cheque today, but guess what the postman delivered this morning,47 days after sending our request, yes, a load of Abbey statements,so i'll be going through these tonight with my daughter and see what the damage amounts to.

[FIREMAN SAM]

Up to now.....

 

11th March 2006

Sent initial .....Data protection act disclosure request letter.

 

25th April 2006

45 days later received bank statements No 20 to 41 (up to present)

 

2nd May 2006

Sent second Data Protection Act request letter, this time recorded delivery and including a cheque for £10, asking for statements No 1 to 19 to be sent ASAP so we can calculate total charges since opening the account.

 

22 May 2006

Abbey cashed the £10 cheque

 

21st June 2006

50 days have passed since sending the second Data Protection Act request letter, and nothing.

 

Whats my next step folks???

[Jane Austen]

You need to decide:

a. are you going to sue for bank charges which you are aware of plus the rest estimated, based on the statements you have. Send a LBA for this.

 

OR

 

b. LBA threatening to take them to court for non compliance of DPA SAR

 

Some of us have done a, some b and some both.

[Michael Browne]

Look at DPA non compliance letter templates here:

http://www.consumeractiongroup.co.uk/forum/showthread.php?t=6986

[FIREMAN SAM]

Cheers for that, we have just sent Abbey a .....7 days notice letter ....by recorded delivery, so we'll see what happens now.

[FIREMAN SAM]

Up to now.....

 

11th March 2006

Sent initial .....Data protection act disclosure request letter.

 

25th April 2006

45 days later received bank statements No 20 to 41 (up to present)

 

2nd May 2006

Sent second Data Protection Act request letter, this time recorded delivery and including a cheque for £10, asking for statements No 1 to 19 to be sent ASAP so we can calculate total charges since opening the account.

 

22 May 2006

Abbey cashed the £10 cheque

 

21st June 2006

50 days have passed since sending the second Data Protection Act request letter, and nothing.

 

22st June 2006

Sent letter (recorded delivery)to Abbey giving them seven days to comply with my Data Protection Act request.

Abbey received letter on 23rd June, thats 18 days ago and still nothing.

 

I will now be sending a letter to the County court, let see Abbey ignore them.

[barracad]

Threads merged - please stick to one thread.

[FIREMAN SAM]

Sorry about that.

[FIREMAN SAM]

How do i go about seeking a Court order to force Abbey to supply the information/statements i have requested???

[barracad]

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6971-data-protection-act-non.html

[FIREMAN SAM]

Well we started way back in March to get my daughters bank charges refunded by asking for statements, and eventually we got to the point of sending a "request for repayment of charges" letter on 13th August and then a LBA on 30th August to which Abbey kept responding by saying they were investigating our complaint ???, but today we received a letter saying they would refund £375 of the £400 we were claiming as a gesture of goodwill. Such a nice bank.

 

I know its not a lot of money compared to what some people are claiming but to my daughter who is at Uni it will come in handy.

 

Just want to say a big thankyou to all on this site, without your guidance and information we would not have acheived this, keep up the good work and good luck to all.

 

 

PS How can we make a donation to the site??

[rortycrankle]

Well done. I received £100 back from Alliance and Leicester, and as a working, lone parent on a tight budget that amounted to two weeks of food and a week of petrol in the car!! Well worth it.

 

I hope it inspires others to do the same.

[FIREMAN SAM]

This topic was closed on 03/06/19.

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