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FIREMAN SAM

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About FIREMAN SAM

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  1. This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. Well we started way back in March to get my daughters bank charges refunded by asking for statements, and eventually we got to the point of sending a "request for repayment of charges" letter on 13th August and then a LBA on 30th August to which Abbey kept responding by saying they were investigating our complaint ???, but today we received a letter saying they would refund £375 of the £400 we were claiming as a gesture of goodwill. Such a nice bank. I know its not a lot of money compared to what some people are claiming but to my daughter who is at Uni it will come in handy. Just wa
  3. How do i go about seeking a Court order to force Abbey to supply the information/statements i have requested???
  4. Up to now..... 11th March 2006 Sent initial .....Data protection act disclosure request letter. 25th April 2006 45 days later received bank statements No 20 to 41 (up to present) 2nd May 2006 Sent second Data Protection Act request letter, this time recorded delivery and including a cheque for £10, asking for statements No 1 to 19 to be sent ASAP so we can calculate total charges since opening the account. 22 May 2006 Abbey cashed the £10 cheque 21st June 2006 50 days have passed since sending the second Data Protection Act request letter, and nothing. 2
  5. Cheers for that, we have just sent Abbey a .....7 days notice letter ....by recorded delivery, so we'll see what happens now.
  6. Up to now..... 11th March 2006 Sent initial .....Data protection act disclosure request letter. 25th April 2006 45 days later received bank statements No 20 to 41 (up to present) 2nd May 2006 Sent second Data Protection Act request letter, this time recorded delivery and including a cheque for £10, asking for statements No 1 to 19 to be sent ASAP so we can calculate total charges since opening the account. 22 May 2006 Abbey cashed the £10 cheque 21st June 2006 50 days have passed since sending the second Data Protection Act request letter, and nothing. W
  7. Well, like i said, we sent the DPA request letter to Abbey on the 10th March to.... Abbey p.o. box 362 Prescot street London E1 8RP And with "NO" £10 cheque either, because we had not received a reply or the requested statements, we thought this was because we had not sent the £10 fee, so we were about to send a further request along with a cheque today, but guess what the postman delivered this morning,47 days after sending our request, yes, a load of Abbey statements,so i'll be going through these tonight with my daughter and see what the damage amounts to.
  8. So which is the correct address to send your DPA request too? or is their more than one office, and you send it to the one nearest to you? Anyone know? we are in Lancs.
  9. Well, sent a DPA request letter on the 10th of March to..... Abbey p.o. box 362 Prescot street London E1 8RP Did not send it recorded delivery, nor did we send a £10 cheque....SO NOTHING!!! So we will now be sending a further DPA request by recorded delivery with a cheque for £10 to...... Abbey National PLC Abbey National House 2 Triton Square Regent’s Place London NW1 3AN And with the cheque payable to: Abbey National plc Is this our next course of action, and is the above address correct? __________________
  10. My daughter has been a Abbey customer since 2001, she's nearly 21 and a student at UEA in Norwich, so not very well off. Just lately she has been hammered by Abbey for chargers for going overdrawn, due i might add to other parties messing up their direct debits and causing her to go overdrawn. I know she has tried to explain to Abbey's customer satisfaction rep, but this just fell on deaf ears, their reply being that their chargers were justified so there was nothing they could do, so at £50 a throw we've had enough. I've just sent off a letter asking for a copy of all her statements from
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