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    • The defendant in this case is Parcel2Go.com Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper via the Defendant's service containing which contained two handmade bespoke wedding trays to a customer with  under  tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was The Defendant informed me that the parcel was being returned to me but after waiting three weeks I was informed by the courier that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. The Claimant did not purchase the Defendant's insurance policy as requiring people to pay extra for rights already guaranteed under the consumer rights act 2015 is contrary to section 57 and 72 and therefore unenforceable. The Claimant rejected the Defendant's standard compensation offer. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015.   By failing to ensure the safe delivery of the Claimant's parcel the Defendant breached section 49 of the CRA 2015.   AND THE CLAIMANT CLAIMS £370.00 being the value of the lost goods £xx.xx being the price of shipping and interest pursuant to s69 cca 1984.   See what BF thinks but I think something like this is better. Remember you are suing P2G not evri.
    • I disagree with the charge and also the statements sent. Firstly I have not received any correspondence from DVLA especially a statutory notice dated 2/5/2024 or a notice 16/5/2024 voiding my licence if I had I would have responded within this timeframe. The only letter received was the single justice procedure notice dated the 29.5.2024 this was received on 4.6.2024. I also disagree with the statement that tax was dishonoured through invalid indemnity claim. I disagree that the licence be voided I purchased the vehicle in Jan 2024 from RDA car sales Pontefract with agreement to collect the car on the 28.1.2024. The garage taxed the vehicle on the 25.1.24 for eleven payments on direct debit  using my debit card on my behalf. £62.18 was the initial payment on 8.2.24  and £31 per month thereafter the second payment was 1.3.24.This would run from Jan 24 to Dec 24 and a total of £372.75, therefore the car was clearly taxed before  I took the car away After checking one of my vehicle apps  I could see the vehicle was showing as untaxed it later transpired that DVLA had cancelled my tax , without reason and I did not receive any correspondence from DVLA to state why it was cancelled or when. The original payment of £62.18 had gone through and verified by my bank Lloyds so this payment was not declined. I then set up the direct debit again straight away at my local post office branch on 15.2.2024 the first payment was £31 on 1.3.2024 and subsequent payments up to Feb 2025 with a total of £372.75 which was the same total as the original DD that was set up in Jan, Therefore I claimed the £62.18 back from my bank as an indemnity claim as this payment was from the original cancelled tax from DVLA and had been cancelled . I have checked my bank account at Lloyds and every payment since Jan 24  up to date has been taken with none rejected as follows: 8.2.24 - £62.15 1.3.24 - £31.09 2.4.24 - £31.06 1.5.24 - £31.06 3.6.23-£31.06 I have paper copies of the original DD set up conformation plus a breakdown of payments per month , and a paper copy of the second DD setup with breakdown of payments plus a receipt from the post office.I can also provide bank statements showing each payment to DVLA I also ask that my licence be reinstated due to the above  
    • You know hes had it when they call out those willing to say anything even claiming tories have reduced taxes on live tv AS Salmonella says: The Conservative Party must embrace Nigel Farage to “unite the right”, Suella Braverman has urged, following a disastrous few days for Rishi Sunak. The former home secretary told The Times there was “not much difference” between the new Reform UK leader’s policies and those of the Tories, as senior Conservatives start debating the future of the party. hers.   AND Goves replacement gets caught booking in an airbnb to claim he lives locally .. as of yesterday you can rent it yourself in late July - as he'll either be gone or claiming taxpayer funded expenses for a house Alongside pictures of himself entering a house, Mr McGuinness said Surrey Heath residents “rightly expect their MP to be a part of their community”. - So whens farage getting around to renting (and subletting) a clacton beach hut?   Gove’s replacement caught out on constituency house claim as home found on Airbnb WWW.INDEPENDENT.CO.UK Social media users quickly pointed out house Ed McGuinness had posted photos in was available to rent     As Douglas Ross says he'll stand down in scotland - if he wins a Westminster seat - such devotion.
    • I've completed a draft copy to defend and will post up here for review.  Looking over the dates and payments this all stemmed from DVLA cancelling in Feb , whereby I set up a new DD in Feb hence the overlap, why they cancelled when I paid originally in Jan I have no idea. Anyway now stuck with pending court action and a suspended licence . I am also firing off a letter to DVLa recorded disputing the licence revoke
    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Sky Plus box problems


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Morning all,

 

My old Sky+ box decided to bite the bullet a couple of weeks ago, shutting itself off for no reason and taking ages to work again.

I couldn't afford a call out charge so I decided to cancel. The cancellations team arranged a free call out for me which I accepted.

 

The engineer came out on Thursday and fitted me a reconditioned Sky+ box. Friday Evening this box died. Phoned Sky this morning and they have arranged a call out for Friday next. I did try to get hold of the engineer on the number he left me but his phone is off.

 

The question. Does anyone know if I would be able to get a credit for the time without my service.

 

This next week is going to drive me mad. 4 channels (can't get channel 5)

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Hmm did they mention any kind of warranty on the replacement box at all?

 

Its worth a call to them to try it on even if you didnt pay for the call out or have an in-warranty box, they've given you a duff box :-)

 

S.

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Hmm did they mention any kind of warranty on the replacement box at all?

 

Its worth a call to them to try it on even if you didnt pay for the call out or have an in-warranty box, they've given you a duff box :-)

 

S.

 

I didn't think of that during the phone call this morning :roll: I'm thinking of sending an email to the customer services team so that I get something in writing.

 

The engineer left a card that said if I get any issues within 30 days to give him a ring direct and Sky have said that if I can get hold of him before next friday and he comes out before then, to call Sky and cancel the call-out. Just a shame his phone is off :sad:

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Hindsight is a wonderful thing mate ;-) I tend to have to write down what I want to say before hand as I'm crud on the phone, I really just dont like talking to people :lol:

 

Hmm could just be he doesnt work weekends so doesnt turn his mobile on... but in this climate you think he'd have his phone with him 24hrs a day :)

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i used to work for sky well subby.

and the reason for the 30 days was for us anyway, if we got a callback to a servicecall within 30 days we lost our fee for doing the servicecall.

Even if it was a box fault and nothing that we had done.

So we used to keep the jobs "inhouse" for a repeat visit.

Due to the fact if a revisit went via sky we never got paid for the original visit.

 

As for the credit issue. I have know many many people to get that , but you have to ask.

it wont be offered unless you ask.

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You will get a credit from the day of call to the day of service call. You would not get this is you get the 'first' engineer out as sky do not have record of this. As mr says they do this to keep their fee.

 

SF what do you mean by died? stuck on red light?

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You will get a credit from the day of call to the day of service call. You would not get this is you get the 'first' engineer out as sky do not have record of this. As mr says they do this to keep their fee.

 

SF what do you mean by died? stuck on red light?

 

The first box used to switch itself off and stay that way for an hour or so. I'm assuming it was overheating. The day before the engineer turned up, the box finally died. Just the red light and nothing else.

The 'new' box worked great for thursday and part of friday then as I was watching it, blue lines appeared on screen which I thought was the TV until I changed to analogue and saw it ws ok. Switched the box off-turned it back on- pixelation and crappy sound. Tried switching off at the mains-nothing.

 

I'm not a TV freak but I do miss the ability to record and watch when I want to :sad:

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you can try a planner rebuild

 

press services then just press in 4, 0,1 then select and go to planner rebuild and follow the instructions - to get some decent viewing until the engineer comes

 

and just for info

 

sky give 90 days warranty on replacement boxes if original box was over 12 months

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SF

I don't know if you have tried this, we had terrible problems with our Sky+ box which was made by Amstrad, it suffers very badly with Static Electricity, and every now and again do exactly what you have described. Turn the box off and unplug it completely from power supply. Leave for minimum of 15 mins then plug back in and 99 times out of 100 it worked. We had one occasion that we left it unplugged overnight and it cured it... give it a try if you haven't altready done it. Regards to getting credit ring sky they credit you for it..... do you know the name of the company who replaced it ? as we had one attend and gave us a slip then they never answered, so as you know me..... letter time, complained to sky and got apology and extra credit for it.... worth a try mate..

 

KB

Keefy (:-)The "Moaner":rolleyes:)Boy

Prepared to take on anyone until I win...................

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you can try a planner rebuild

 

press services then just press in 4, 0,1 then select and go to planner rebuild and follow the instructions - to get some decent viewing until the engineer comes

 

and just for info

 

sky give 90 days warranty on replacement boxes if original box was over 12 months

 

I can't even see the installer menu let alone do a rebuild :|

 

Good to know about the 90 days too

 

Thanks Ida

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SF

I don't know if you have tried this, we had terrible problems with our Sky+ box which was made by Amstrad, it suffers very badly with Static Electricity, and every now and again do exactly what you have described. Turn the box off and unplug it completely from power supply. Leave for minimum of 15 mins then plug back in and 99 times out of 100 it worked. We had one occasion that we left it unplugged overnight and it cured it... give it a try if you haven't altready done it. Regards to getting credit ring sky they credit you for it..... do you know the name of the company who replaced it ? as we had one attend and gave us a slip then they never answered, so as you know me..... letter time, complained to sky and got apology and extra credit for it.... worth a try mate..

 

KB

 

Tried everything I was taught when I was an installer (short of throwing it out of the window). I even attached a phone cable to it, pressed and held 'backup' while powering on so that it did a forced reboot-nada!

 

Oh well, BBC Iplayer, Skyplayer and all the others are going to be busy this week

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