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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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virgin mobile billing issue


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hi renewed our virgin mobile contracts in feb this year we have two mobiles new deal was 2 x £30 contracts discounted down to £15 1st month both bills came in without the discount called to get it sorted and told it was a one of human error

 

2nd month wifes phone correct bill my one same as previous month phoned again they said all sorted

 

3rd month same again now gettin fed up

 

4th month same again this time had a go made a complaint (verbal) said if not sorted will cancell contract and seek compensation for all my wasted time they said complaint noted on screen and reasured all was resolved

 

today text arrives bill still wrong am in any position to now cancel this contract or seek compensation, have they failed on there part

 

regards casper

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Follow their complaints code here and get something put in writing to them (via email is good, just make sure you keep a copy) As you have already complained, ask for your complaint to be looked at by a manager and tell them what you feel is a fair solution. Tell them if they don't agree that you would like to escalate your complaint to CISAS so could they issue you with a DEADLOCK letter.

 

Let us know the outcome please :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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spoke to manager just as incompentent as the rest of the team told us was to late to recall the bill and the wrong amount would come out of our account unless we went to bank cancel dd the pay over phone and re set up dd what an idiot told him if they take the wrong amount i report it as theft (just to wind him up) anyway told him i was there error so they should sort it there end had a bit of a rant about all the fob offs said wanted i wanted it sorted that day (last friday) manager said will go see what can be done and would ring bk by 5 no fail never did wife managed to get to town to cancel dd now got there collections team after us threatening to cut us off wife cant ring to pay at the moment she a nurse and doing double shifts besides he said there would be notes on our file to prevent this happening.

 

have they done enough wrong for me to say terminate the account with a zero balance

or any help on wording of a letter of complaint

regards casper

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Try emailing the CEO if you're still not getting anywhere

 

[email protected]

Edited by locutus

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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cheers locutus that will come in very usefull all they would agree to was £25 compo which just clears this months bill nothing for all our wasted time total of 6 hrs of phone calls most of which time was spent on hold told the wont set up dd till we Know next bill is correct but told us if we dont re set up they will suspend my service so looks like we will have to see what happens next month

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  • 3 months later...

Ok brief update eventually got compensation in the way of 2 months free line rental so july and august both of my bills by text said zero to pay but quess what

september bill was wrong so back to square one, phoned them to rectify the bill had a rant told them will be contacting the ceo if it happens again and today got

octobers text and the bill is still wrong.

 

Have now sent a stern email to the ceo lets see i will sort it will keep you posted.

 

In the event he does nothing and this continues what would my next step be, would i have grounds to tell them to stick there contract

 

regards casper

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as i was posting had this reply

Thank you for your email.

 

I'm really sorry that you're unhappy. Neil is unable to deal with your complaint personally as he is currently on annual leave in a country with a large time difference. However, I've passed your email onto a member of his team and someone will be in contact by close of play Monday.

Raj Tandon on behalf of Neil Berkett

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Further update just 3 hrs after sending email had a phone call from the ceo office they have cancelled my phone contract and re set it up which they garantee will solve the problem and as a further gesture have written of this months bill and next months aswell and also given £15 of the other phone next month and have given us a direct number for the ceo office should there be any other issues so we dont have to speak to the idiots in customer services

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excelent news :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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