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    • or go really bold ... Further to my request for a copy of the agreement you refer to on ( date) I made a section 78 request pursuant to the Credit Consumer Act 1974 to which you have yet to reply or respond. Pursuant to the Credit Consumer act 1974 section 78 (6) If the creditor under an agreement fails to comply with subsection (1)— (a) he is not entitled, while the default continues, to enforce the agreement.
    • Pers I'd stop paying the lot and get each defaulted by a dn issuance.  Defaults can't hurt future renting no Only ccj's Can't keep saying the same answers.    Dx        
    • Ok thank you. That’s where we are getting confused, as we’re not sure where we stand legally. But we’re still unsure who we should be going to now, the dealer or the finance company? I’m assuming the evidence we have (the reports from Mercedes) showing that the fault was there when we purchased would be sufficient to prove this? To be honest we would prefer to send the car back completely as are now concerned more problems may arise.
    • No no - I would complain via the CEO and Directors Office.     They sorted it in less than 24 hours for me. Complaint closed and compo issued.    Sam P 
    • Hi, Thanks a lot for your valuable advice and apologies for bit delay in providing some additional information as requested before. I was also looking at other threads to get some more knowledge, apologies if my questions have already been answered in some other threads and I have missed them. I would appreciate if you can guide to relevant thread to help navigate easily. If I opt to go down the route of availing BS option, I'd find it more convenient if I do it in parts i.e., applying with 2/3 creditors at a time. Is that even possible in my case? I understand that DN might be the best option for me but I am trying to avoid this route as much as I can. I am currently living in a rented property with wife and 3 kids and I am not how this is going to play out in future if we decide to move to some other area. How will DN impact my intention of getting house on mortgage (dream as of today) after 6 years? If I go for DN strainght away, do I have to do it for all debts? for example, can i leave one active credit card out of this DN? what can i do if I go for DN right now but my financial situation improves in 1-2 years due to better job or promotion etc.?  Here are the details of my debts. Let me know please if you have any questions. Regards, MM Overdraft Halifax - £2,500 Starling - £500 (I can settle this immediately to keep this account active as back-up for salary and other priority expenses like rent, council tax etc.)   Personal Loans - Outstanding Amounts - No defaults or missed payments Plata - approx. £27,000 BetterBorrow - £3,450 Zopa - £14,000 Reevo - £2,800 Updraft - £2,230   Credit Card - Balances - No defaults or missed payments except those noted Virgin - £6,100 (This card is suspended.) Halifax - £5,474 (This card is suspended.) Barclays - £5,400 (I am currently on a fixed monthly payment plan of £232 for almost a year now and missed last month's payment.) Aqua - £3,100 Fluid - £2,100  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HFO Services and old welcome car finance


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Thank CD, I can't assist on that as I have lost parts of the thread due a glitch on the laptop.

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Right try this - you will need to adapt to your circumstances and the letter you sent them

 

 

Your Address

Date

 

Their Address

Dear Sirs

Their ref numbers

COMPLAINT

I am writing to you regarding recent telephone calls and letters received from your company and to complain in the strongest possible terms about the content of these.

I do not acknowledge any debt to your company and am not aware of having any contractual arrangements with yourselves.

On (Date) I received a phone call from an HFO agent and was extremely distressed by this call. I informed the agent that I was not aware of owing any money to HFO to which the response received included threats regarding access to my information and actions by bailiffs.

I have since received two letters from HFO dated (date) and (date). I consider the tone of these letters to be threatening also. The letters insinuate that legal action will be enforced against me even though your company has not obtained any legal judgement against myself and have not explained the cause of action.

I am familiar with the process of the legal system in England and Wales and your claims and descriptions of what will happen to me appear to totally misrepresent this process. Any legal action instigated by your company will be vigorously defended.

I wrote to you on (date) requesting that (do not know the content of your letter) but so far have not received a response to my correspondence. This letter was sent by recorded delivery.

I do not expect to receive any more phone calls from your company and request that all communication is in writing only.

I require you to send me a copy of your Complaints Procedure and expect you to respond to my complaint within the time limit specified in this.

This matter has been reported to OFT, FOS and Trading Standards. Any unauthorised attempts to access my personal data will also be reported to the Information Commissioners Office.

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That's a great letter Coledog.!!!!!!!!!!!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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No need to go to that expense, for future reference, just signed for delivery will suffice - far less cost.

 

Use Track and Trace to check receipt

 

Track and Trace

http://track.royalmail.com/portal/rm/trackresults?catId=22700601&pageId=trt_rmresultspage&keyname=ePOD4_track&_requestid=126033

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Today I received an letter from the OFT along with a formal complaint form for me to fill in. They've completed most of the info and also provided a different address for HFO along with a different name.

 

The OFT also stated that they have sent a letter to HFO outlining my complaint and have also requested that they send the required paperwork to me to prove I owe this amount.

 

Hopefully I'll get some form of response from HFO.

 

Will let you know.

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Looking forward to what HFO will come up with, they can't really mess around now:madgrin:

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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They put on their letter

 

Ms Diana Nelson

HFO Services Limited

c/o Turnbull Rutherford Solicitors

Highland House

165 The Broadway

Wimbledon

SW19 1 NE

 

Has anyone else had this address before? It's not listed anywhere on the Credit Agreement website

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TR run the whole sorry mess. Head player is Alistair Turnbull, known affectionately as 'Alice'. If you look at the postmarks on any letters from HFO, they are all SW19. The West Byfleet address is just an accommodation address, actually it is the office of Roxburghe Debt collectors also under review. All calls come from the call centre in India.

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Ms Nelson, my favourite, she did a brilliant witness statement which helped my claim, stick to the knitting Diane........

Edited by broken arrow

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Hi Everyone

 

Got a response from HFO re my complaint letter. Looks like they received the OFT letter too. Here's what it states....

 

Dear Miss ......

 

RE:Complaint - Threatening court action and not responding to proof of debt - (ref number entered)

 

I acknowledge safe receipt of the letter we received from the Financial Ombudsman Services on the 9th June 2011 and note the contents.

 

With regards to your complaint I will investigate and advised you of my finding, in the meantime the account is now on hold. Please find attached the company complaints procedure.

 

Should you wish to discuss the matter firther then please do not hesitate to contact myself on the above number quoting (ref number again)

 

Yours sincerely

 

Michelle Kuhler

Business Support Manager

HFO Services Limited

 

So they'll acknowledge their letter but not mine? Even though I have proof of posting! Beggars belief really. Now that the FOS are involved maybe they'll leave me alone. I have asked for proof of the debt and the CCA along with any payment history from my account. Not received anything. I may just print all these letters I've sent and send them again but to her.

 

Any suggestions or should I just leave it?

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Bloody hell! That was from HFO, someone has rattled their cage! can someone PLEASE post up there complaints procedure, I have been asking for it for a year!

 

They will leave you alone as the 'account is on hold' - if they do not, they are in real trouble. Let us just see what their response to you complaint is. Does the complaints procedure say how long they have given themselves to reply?? they should cover all the issues you have raised, cannot wait!

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How to upload a PDF or ZIP file:

 

Scan the required letters/agreements/sheets as a jpeg picture file.

 

Remove all personal info inc barcodes etc using paint but leave all figures and dates.

 

Use one of the many free online pdf converter websites to convert the image to PDF format or if you have PDF as an installed printer drive use that, open a new msg box on your thread;

 

click 'go advanced' below the msg box

click 'manage attachments' below that box

click the 'add files' button on the top right

click 'select files',

 

Navigate to your file on your pc

 

click 'upload files'

 

You can set where it goes in the post by hitting 'insert inline'.

 

click the 'reply' button.

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I still haven't mastered that, perhaps I should ask one of the 284 guests Hi all.:welcome:

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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