O2 / Buchanan Clark & Wells

[leehuk1982]

Hi,

 

I wonder if anyone out there can help, or advise what letter to send to the above?

 

My niece (stupidly) took out a phone contract for her friend. They had a big fall out and my niece has had to put an end to the contract and a block on the phone. This has left her with a huge outstanding bill of just over £900.

 

She has today received a letter stating the following:-

 

"We regret to note your account with Telefonica O2 UK Limited for £xxx remains outstanding.

 

You were informed in our last correspondence of impending further action. As a consequence of your failure to contact us and agree a resolution to this long outstanding matter, we must advise you that we are left with no option other tan to consider a personal visit to your home address in order to discuss and agree repayment of the debt."

 

My niece is 20 years old and lives at home with her mum, so if they were to visit and think that they might take a certain valuable item as payment, then they'd be disappointed as my niece doesn't own anything in the house.

 

In addition, my niece is out of work, so couldn't pay the debt even if she wanted to! I'd love her to be able to send the debt collectors around to her friend's house and get that stupid b**** to pay it, but can they enforce anything upon her as she's the one who run the debt up? I doubt it as it's all in my niece's name!

 

If my niece was to offer say £1.00 a week, do they have an obligation to accept that? If so, what letter template can I use to send off to the debt collectors offering some form of payment?

 

Thanks for reading, and thanks in advance for your help.

Edited June 7, 2011 by silverfox1961
edited a naughty word

[rebel11]

Hi lee

 

Have a read of number 6 and 7

in my signature. That explains how

to deal with DCA's.

[leehuk1982]

Thanks for that rebel11 - I'll make sure she sends a letter to them telling them they can't visit her. She acknowledges that the debt needs paying, but she's not in a position to, so what can she do in that instance?

[rebel11]

Hi lee

 

You could speak to the parents of your niece's friend, just explain the situation and tell them this monies needs to be paid.

You could get a record of all the calls made on the phone to demonstrate that your niece's friend made the calls.

Maybe send a LBA if you get no joy talking to them.

 

I would right and explain that there is no income to make any payments at the moment.