Jump to content


  • Tweets

  • Posts

    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
    • Atsushi Katsuki tells the BBC the firm sees the sober generation as both a risk and an opportunity.View the full article
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Quick Quid - terrible problems!!!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4444 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • 4 weeks later...
  • Replies 145
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I ow £625 to quick quid, I have lost my job last month and I am really scared I carnt sleep or eat proper it is making me a wreck, and after reading this thread I feel for the worse and all I can afford is about £50 a month to QQ. I may cancel my bank account and open another so they carnt raid me, is it even worth sending them a email with a payment plan?? Or will I just get a straight NO as they are horrible people ;( thanks

Link to post
Share on other sites

deffo worth emailing a payment plan, if they dont except it just tell them tuff luck....they wont take you to court, trust me on that, and if they do, you have shown that you are attempting to deal with the problem, deffo cancell your account tho so they cant take unauthorised payments......but also check they are licensed to take ur money as well...

Link to post
Share on other sites

Email them and let them know the problem, if you dont it could come back to bite you later on.

 

There is no point in checking to see if they are licenced to take your money - they ARE.... you have given them the card details and signed an agreement, the above post is a bit of a red herring in that.

 

QQ MAY use somebody else to take you to court, but as they are not based in the UK they would have a problem - it is also usual for PDL companies to pass to so called 'bailiff enforcement' companies who CANNOT use bailiff powers.

 

This is now a low priority debt. How much did you borrow, not counting fees, charges etc etc etc that is the amount you owe plus interest.

 

Getting another bank account is the first step to you taking control of the situation - well done for taking that step.

 

You also MUST stop worrying about what MIGHT happen and worry about what IS happening.... that way you can deal with things in a more straightforward logical manner.

Link to post
Share on other sites

Yes I borrowed £500 I have already payed £125 back an I hav to pay £625 t the end of this month, I have sent a email to them saying I have lost my job and cannot make the full repayments, they mailed me back and basically said I h e 4 extensions I can use to pay £125 then after that the full sun of £625 must be payed and they do not offer payment plans!! I have no job now so how could I pay £125 each month then still ow the £625, bit stupid ain't it?? Any ideas?

Link to post
Share on other sites

Tell them you HAVE decided to pay them x amount over x period of time and that it is the ONLY way forward as you do not want to extend something and make yourself more in debt than you need to.

 

Tell them you will complain (do it anyway) to the OFT and Trading Standards about them not accepting a reasonable offer of repayment.

 

£125 interest is very steep on £500 anyway, works out at 25% per £100 borrowed over a month at its most basic level.

 

Main them again and say if they do not offer a repayment plan you will have to put them into a debt management plan and then they will get £1 a month until things improve.

 

Stick to your point and they will eventually cave in.

Link to post
Share on other sites

  • 2 weeks later...

After reading these posts today, I have emailed QQ as I am due to default on a payment with them. I too borrowed from them and my circumstances changed. They informed me I could pay an amount over three Monte. Unfortunately my circumstances have changed further and I telephoned them to inform them. They stated that if I paid 50 that day, they would give me a week to find the money for my next payment. I informed them that I do not have the means to afford that plan and it would help if the payments could be spread over a larger number of months. They refused and asked me if I could borrow the money from elsewhere or a family member or friend. I stated no. I've now sent them an I.e form, as given I am trying to prove I can't afford the repayments that they are asking, I thought even though they do not have a right to ask for one and see one, I am trying to demonstrate my willingness to pay. Please let me know how you get on, and I will update too.

 

Can I also take this opportunity to thank everyone that helps on here and gives some advice. Debt can and often is, the lonliest thing in the world, and sometimes you don't want to tell friends and family but everyone on here has really helped me get perspective without feeling I'm being judged. Huge thanks. FF x

Link to post
Share on other sites

Just remember, NEVER, EVER communicate with them by telephone. You're just making your situation worse. Letter by recorded delivery or email ONLY.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Asking you to borrow from friends and relatives is against the OFT guidelines in debt collecting - so put in a complaint to the OFT and Trading Standards.

 

Stay off the phone to them, email them and keep all emails in a separate folder for evidence.

Link to post
Share on other sites

So, today I have my reply from QQ.

 

After initially offering them 49.17 per month the following email was received.

 

 

 

QuickQuid was sorry to hear of your financial struggles.

In response to your recent payment queries, you may send your voluntary payment to;

QuickQuid Collections

PO Box 47

Sheffield

S98 1DR

However, QuickQuid cannot accept your offer to repay at £49,17 a month on this £670.00 payday loan that was due in full back on 08/02/2012 , as an officially approved arrangement.

QuickQuid will accept payments of £57,50 a month for 12 months (provided payments are DDI or Debit Card Authorised). Any repayment offer less than the one offered would not pay QuickQuid back in an acceptable timely manner.

Please contact QuickQuid if this offer is acceptable to yourself, or if you have further query.

So... I replied.

Dear Sirs,

 

The amount that the original loan was for was £650. The original repayment agreement was two payments of £252.50 and one payment of £151.00 and interest was frozen by a representative. I have already made a payment on Saturday 31st March of £57.00. There is £593.00 outstanding.

 

As per your proposal below, 12 monthly payments of £57.50 would equate to a total of £690.00. £100 more than the amount currently outstanding.

 

Obviously I would like to agree a way forward with you, however I am not prepared to accept the proposed monthly payment plan as detailed below due to the increase you have stipulated amounting to £100.

 

I am prepared to offer an alternative of £50.00 for 11 months and a final payment of £43.00. Please confirm that this is agreeable and provide me with your paypal details so that I can make the appropriate payments.

I haven't received a response as yet. However, I am hoping that some kind of compromise can be met. Will keep you all informed.

FF x

Link to post
Share on other sites

You should have added that it was a FINAL OFFER and non acceptance would have meant the account was then considered in dispute, and a full complaint would have been made to the OFT and FOS.( Put those complaints in anyway). They have NO right to demand a certain repayment level. All repayment plans have to be mutually agreed. Especially those that are being disputed and have erroneous charges added to them.

 

If they try to restate what they previously said, ask for a FULL breakdown of the entire debt and restate your repayment proposals, adding that your offer is now a FINAL offer.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

They are as thick as bricks, keep at them get in touch with I think it's their media dept and cause a big stink Why should they not charge some and then others - totally 1000% wrong you will find other threads on here where this has even been claimed along with stories of how QQ let someone of paying one month and others were charges have been wiped all very nice - use it. remember whats good for one goose should be good for the gander.

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

Link to post
Share on other sites

I wouldnt bother. Send a complaint to their main email or head office, and send a copy to the FOS and OFT. Then contact stella creasy MP who has direct links with the national media.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

I wouldnt bother. Send a complaint to their main email or head office, and send a copy to the FOS and OFT. Then contact stella creasy MP who has direct links with the national media.

 

Ok, then I shall need Stella's contact details? Can anyone assist?

Link to post
Share on other sites

Oh dear, I've not got much respect for any of those! op - you'll be waiting a long, long timeMy local MP couldn't be bothered and I never heard from Stella CreasyPlease don't get me started on jounalists .. who distort stories for their own personal gain was told they really was not interested unless my account had been raided Only a week ago I took a call from the FOS who could only offer tea, sympathy and sorry.

some 4 months later

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

Link to post
Share on other sites

Stella creasy is good when she gets to your email. remember, she is VERY busy. So you need to make sure your complaint is filed with the OFT and FOS as well. This is basically to cover your own back. The OFT WILL investigate your case, but you need to provide as much information as possible. Theres a reason why we say to make sure you get those complaints in fast ya know ;)

 

Like i said, even if nothing comes of it, your complaints are in there and you can consider them to be under investigation should it go to a judge. Very rarely will a County court judge rule over the OFT/FOS in a civil matter.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

So, QQ have called me and I informed them that I only wanted to deal with them via email. They then asked whether they could speak to me to explain their payment offer, and I stated that they could but I'm not agreeing to anything unless they email me, and only then I will agree what I can afford. They stated they need to hang up because they are "reviewing my file and payment history" and getting back to me. I am so glad I found this site because they were hell bent on me paying 690.00 and I don't owe that much! We'll see what they come back with.

Link to post
Share on other sites

So, QQ have called me and I informed them that I only wanted to deal with them via email. They then asked whether they could speak to me to explain their payment offer, and I stated that they could but I'm not agreeing to anything unless they email me, and only then I will agree what I can afford. They stated they need to hang up because they are "reviewing my file and payment history" and getting back to me. I am so glad I found this site because they were hell bent on me paying 690.00 and I don't owe that much! We'll see what they come back with.

 

So they have now emailed me, with a copy of the credit agreement. What I don't understand is their costs. Can someone have a look at this please and let me know how much they think I actually owe them?!

 

We spoke a few moments ago, I wanted to forward you a copy of your signed loan agreement to further review. After carefully reviewing your account details there are two 12.00GBP late fees assessed on your account from returned broken promise payment arrangements in which as a courtesy on the account will remove late fee. The balance owed excluding the late fees is 666.00GBP owed on the account. I can offer you a 12-month repayment plan of 55.50GBP that is the longest payment arrangement I can offer you. I can also offer you a one- time settlement amount of 532.80 to settle the balance. The offers are valid until 30/April/2012 after offer expires the balance will be due in full

 

Signed Contract

 

STANDARD EUROPEAN CONSUMER CREDIT INFORMATION

 

1. Contract Details

 

CreditorCashEuroNet UK, LLCAddress483 Green Lanes

London, N13 4BSTelephone Number0808 234 4558Websitewww.QuickQuid.co.ukCredit IntermediaryGB Consumer Finance LtdAddressSt Johns Chambers, Love Street

 

Chester, CH1 1QNTelephone NumberWebsite

2. Key Features of the Credit Product

 

The type of creditShort-Term Cash AdvanceThe total amount of credit. This means the amount of credit to be provided under the proposed credit agreement or the credit limit.£550.00How and when the credit would be provided.The Creditor will provide the Debtor with the sum of £550.00 which is to be credited to the Debtor's designated account on a date to be agreed.The duration of the credit agreement28 daysRepaymentsYou must make 1 repayment as follows:

£638.00 due on 08 February 2012 Your repayments will pay off what you owe in the following order.Repayments will be applied first to late fees, then to finance charges and then to principal.The total amount you will have to repay. This means the amount you have borrowed plus interest and other costs.You must repay £726.00 which is the sum of the total amount of credit (£550.00) and the total cost for credit, which is £176.00.

3. Costs of the Credit

 

The rate of interest which applies to the credit agreementYour finance charge will be calculated as a flat fee equal to 16.00% of the total amount of credit and at a fixed of 208.57% per annum.Annual Percentage Rate (APR)592.24%Related CostsCosts in the case of late payments.There is no additional interest charged on unpaid balances after the due date.

You may be charged £12.00 each time you fail to make a payment as scheduled on a Payment Date ("Late Fee")Consequences of missing paymentsMissed payments will be reported to a credit reporting agency if you do not make good on the obligation within the time allowed by law.

Unfavourable credit reports may make obtaining credit more difficult in the future.

Your account may be placed with a collections agency or sold to a 3rd party collections company who may take any collections actions allowed by law.

 

 

What I don't understand is, they say that one repayment of £638 is the original amount of the loan & interest of which a payment is due. Then they go on to say that the total cost is £726.00 which is the original loan amount & 2x interest. When I entered into my original payment plan, the cost was £656.00 of which I have already paid £57.00. No late fees had been added and in fact i had not been notified of them (which is why QQ lady is taking them off my account). Now they're saying that I owe them £666.00 (a completely different amount to the £690 originally quoted!! As you can see they're offering me a resettlement figure of £532.80. After taking out the Loan in November, I have paid the following.

 

December - £110 Interest Payment Only

January - Defaulted - INTEREST AND AMOUNT FROZEN

February - Set up repayment plan and paid token £25

March - Informed could not stick to original 3 month agreement and paid £57

 

They are still not agreeing to my alternative plan which is all I can afford. And I don't know where all these mental figures are coming from?!

 

any Help greatly appreciated FFx

Link to post
Share on other sites

Theyre unlawful. She knows it too, so she's deleting them off the account. I'd have a guess at the "finance charge" being the same too. Along with these "non payment" fees.

 

They are obligated under OFT guidance regulation to come to a mutual agreement regarding repayment plans for people in financial difficulty. The debt is classed as low priority under UK law. They also cannot demand you make repayments that leave you in hardship or unable to meet day to day expenses or other High Priority debts such as electric, rent, mortgage etc . Even if that means you can only offer then £1 a month until you are in better financial circumstances. They might not like it, but the laws the law. Perhaps you should remind them of that.

 

If it ever goes to a collections agency, there are a hundreds ways of dealing with them for lower repayments or even getting the debt sent right pack to Quick quid or you could even force them into court to explain themselves..

 

First thing though, get the letter back to them about your original repayment offer. Remember, do not ask, DEMAND it. If you have proof that you are in financial difficulty and you cant make the repayments, then you are in good standing. If they say no, send the same letter over and over till they agree or you get a different response.

 

Remember too. At all times, NEVER call them by phone or answer them. ALWAYS deal in written format in case you have to form a legal defense.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...