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    • Write to the IPC complaining that UKPC have not observed the requirements of PoFA . IPC  Waterside House, Macclesfield SK10 9NR Dear IPC, I am writing to complain about a serious breach of the Protection of Freedoms Act 2012 by UKPCM. I feel that as it is more a breach of the Act rather than not just  complying with your Code of Practice which is why I am bypassing your operator. Should you decide to insist that I first complain to your operator, I will instead pass over my complaint to the ICO and the DVLA . My story starts with being issued a windscreen PCN on 8/3/24 which was almost immediately removed and a second  PCN was then  sent by post on 13/3/24  [deemed delivered 15/3/24] which I did not receive and had to send an sar to have that particular mess revealed later  but that is not the reason for my complaint. UKPC then sent a Keeper Liability Notice dated 12/4/24 warning me that as 28 days have now elapsed, I as keeper am now liable for the charge.  This is in direct contravention of PoFA since the keeper does not become liable to pay until the day after the original PCN is deemed to have been given which would have been 13/4/24 -a Saturday ]. Not only does it not comply with PoFA but it fails to adhere to your Code of Practice and is in breach of their agreement with the DVLA. You will be aware that this is not the first time that UKPC have fallen foul of the DVLA and presumably yourselves. I have included copies of both Notices for information. You will realise the seriousness of this situation if this is standard practice from the UKPC to all motorists or just those where windscreen tickets are involved since the Law regarding PoFA is being abused and is unfair to misguide motorists. I await your  response which I understand will usually be within a week. -------------------------------------------------------------------------------------------------------------------------------------------------------I would think that should be sufficient for the IPC to cancel your PCN though  you should await comments from the Site team before sending your complaint. Don't forget to include both PCNs.  
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right im about aweek away from the 40 days. i have prove from royal mail it was signed for (even if the signature was a swiggle!) but ive got a name.

what happens if i dont see a response from them within the 40 days?

ive also seen that sometimes they ask for prove of identity? obviously this should only hold up them sending the sar out if they request it from me?

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right im about aweek away from the 40 days. i have prove from royal mail it was signed for (even if the signature was a swiggle!) but ive got a name.

what happens if i dont see a response from them within the 40 days?

ive also seen that sometimes they ask for prove of identity? obviously this should only hold up them sending the sar out if they request it from me?

 

Hi dodgy

 

Don't jump the gun here...they still have time.

 

BUT, if they dont comply you can then force them to comply with a complaint to the Information Commissioner and/or by taking them to court.

 

They would be silly to ask for proof of ID at this late stage as they will clearly be guilty of a delaying tactic.

 

Sit tight until the 40 days is up.

 

ims

 

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i recieved a letter today from HFC bank? they state they cannot find my account. the letter is stamped by hsbc and says uk data privacy compliance on it so i pressume its been to the right place. ive never heard of hfc

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Hi dodgy

 

I assume you sent it to the correct address and gave some account numbers. HFC are part of HSBC but unusual to get a reply from HFC when you wrote to HSBC.

 

Assuming the above is correct I would send a letter informing them that they and their Data Controller are now in breach of the DPA and that unless you receive the information requested in your subject access request within 7 days you will be issuing in court to force them to comply. In that action you will also be naming their Data Controller and seeking damages at the court's discretion.

 

ims

Edited by ims21

 

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yeh sent to the address that i found on this forum. like i said its stamped by various departments on the letter saying they have received it at hsbc. i spoke to customers services today

and had to explain what a sar was because she didn't know what it was?????

ive had a few issues with them before this and it seams like they are giving me the run around hoping i will go away.

is there a template letter i can send now??

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It is not surprising that ''customer disservice'' had no idea what a SAR is they are programmed each morning with the company script,

involve them in any other dialogue and they blow a fuse:madgrin:

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Send them this

 

LETTER BEFORE ACTION

Dear Wallies

s7 Data Protection Act - Subject Access Request

I refer to my Subject Access Request dated (XXXXX) and received by you on (XXXX), copy enclosed.

I have today received a reply from a differnt organisation in your banking group and I enclose a copy of that letter for your reference.

You have failed to comply with my legal request made under s7 Data Protection Act 1998 within the prescribed time limits and as a result your organisation and your Data Controller are in breach of that Act.

Please be aware that if I do not receive all of the information requested in my aforementioned Subject Access Request within 7 days of the date of this letter (14 if you want to be kind) I will be issuing court proceedings to force you to comply with the Data Protection Act 1998 and I shall be naming your Data Cntroller in any action that I bring. I shall also request the court to award me damages in an amount to be decided at the court's discretion.

Yours faithfully,

"

ims

 

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No the Data Protection Act says that you can demand on payment of the prescribed fee (£10.00)

they must provide ALL data they hold and from what ever system they hold it, including recorded

phone contact.

A little more detail will enable the guys to help.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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so i have sent the letter hsbc and i know theyve recieved it. do i class it as them not wanting to comply? why would they pass it to hfs bank??

 

is sending the second letter in this thread the next step?

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