Many thanks for quick reply. I will follow this advice. i emailed them asking for a reason why so will give them time to reply

It was a comp i bought a portable DVD player from. it was faulty and returned to them then they sent me the wrong item in its place. I had to contact them several times to get sorted. Then item overheating. Rang them - they said to return and then sent back to me saying out of warranty. Which it was by two months. When i asked why the advisor told me to return it, they said listened to call and I told them I bought three months ago??? Garbage. Hence the sar. I dont thin the comp have logged calls / details correctly. They then said to sent it to them anyway (USB drive not working properley) I explained that the advisor had my account on screen and the call lasted nine minutes - plenty of time for her to see history on account and the date of purchase. If out of warranty then out of warranty. My argument to them was that due to faulty goods and replacements and them sending wrong items, they wasted 2-3 mths of my warranty. Advised them of my stat rights but really annoyed that they are saying I lied about time i bought item.

Is it only banks you can make a sar to? I've just made one to a company (large company) and they have just refused with no reason! Can they do this. Any help appreciated.

Hi all, i've mad an Subject Access Request to a large electrical company. The have refused to supply any information and have not given a reason for refusal. Can they do this? I asked for transcripts, details of third parties htey may have given my info to and details of phe records. Any help appreciated.

Hi All, can anyone help with a Subject Access Request? I purchased a portable DVD player from an online electrical comp. Had to return due to fault and they sent wrong item then I had to return again and then they sent new replacement product. This too developed a fault. By this time it was two months out of warranty. Rang them, they said return it. I did and they sent it back stating out of warranty. When I rang them (and after discovering they may not have logged info correctly) I asked 'why ask me to return when it was out of warranty?' they said they had listened to call and i said i bought it earlier? I advised them I did not say this and as the advisor had my account on the screen, would she not know this?? I asked for a subject access request for info on my account. They said to return item and they will have engineer look at it free of charge. (the sending back items and waiting for them to return items used up two months of my warranty!!) I asked if there was a charge for this info. They said no. request sent - all I asked for was: "1. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations by your company, covering the period between 16/03/2010 to the present date 2. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998 3. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed. Please forward any response in written form only. They have refused with no reason why ! Can they do this? Any help appreciated.