Easy Living Furniture in Administration & Faulty Products where do I stand?

[KimmyJ]

11 1/2 Months ago I purchased a Leather Suite, also a 5 Year Certificate of Insurance, all by Credit Card.Today I discovered that the centre supports of the large settee have collapsed so I contact the Insurance Company to be told that I cannot claim as the goods are still within the Manufacturers Warranty, telling me to contact the retailer which is Easy Living Furniture who have now gone into administration. I spoke to someone in the store, however I was told to contact the Administrators by email, which I duly did, but I am doubtful of a reply. I also contacted the Credit Card Company but was told that I would have to write in as this was unheard off and they could not advise me! this suite with the Insurance cost me £2500. What can I do?

[locutus]

Unheard of? Lots of companies go into administration, and if people baught by credit card and didn't recieve their goods or they're faulty they make a claim from their CC co. Simples.

 

Have you got a reciept or your credit card statement that gives the transaction? This will be useful in pointing out the item to the CC co. Write to them (as people on the phones would rather sell you some junk over sorting your problems ), tell them the problems and I'd imagine they'll sort this out ASAP.

[KimmyJ]

Thank you