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    • My story starts with being issued a windscreen PCN on 8/3/24 which was almost immediately removed and a second  PCN was then  sent by post on 13/3/24  [deemed delivered 15/3/24] which I did not receive and had to send an sar to have that particular mess revealed later  but that is not the reason for my complaint. UKPC then sent a Keeper Liability Notice dated 12/4/24 warning me that as 28 days have now elapsed, I as keeper am now liable for the charge.  This is in direct contravention of PoFA since the keeper does not become liable to pay until the day after the original PCN is deemed to have been given which would have been 13/4/24 -a Saturday ]. Not only does it not comply with PoFA but it fails to adhere to your Code of Practice and is in breach of their agreement with the DVLA.  I have included copies of both Notices for information. You will realise the seriousness of this situation if this is standard practice from the UKPCM to all motorists or just those where windscreen tickets are involved since the Law regarding PoFA is being abused and it is unfair to misguide motorists. I await your  response which I understand will usually be within a week.
    • It probably deletes after a certain time. What a shame you did not check at the time. However I have no doubt that there was a PCN envelope under your windscreen wiper  as shown quite clearly on one of the photographs. . It would seem strange that it was placed there empty hence the reason I stated a second Notice was issued [though not necessarily sent. As I said in that letter to IPC that was not what the complaint was about and probably  IPC will ask about that at the same time if they accept you  going direct to IPC for the other matter. It is immaterial how many original PCNs were issued or not issued. You are able to show the two that you have from their sar one of which coincides with the one you received in the post and that is the one that does not agree with the date times of PoFA. Thus breaching not only the Act, but also the IPC  Code of Conduct and the ability of UKPCM to obtain data from the DVLA. So leave that part of the letter as good to go. However as it is as Dave [Thank you Dave!} pointed out that it is UKPCM and not UKPCI have amended the letter and posted it below.
    • Its based on 10% annual depreciation, divided by 52 weeks and then x the excess number of weeks that they have had the vehicle for, after the agreed initial 3 week repair.
    • LOL LOL LOL Don't need that many to deport a handful of volunteers - at best Home Office department processing Rwanda deportations told to cut jobs Exclusive: Illegal Migration Operations Command freezes recruitment and draws up redundancy plans, leaked documents show Cant have hundreds of well paid people in a department deporting a single volunteer when we have an upcoming election to lose now can we - VIPal drenched in riches and departments full of pals well paid for doing nowt will 'sadly soon be history - was rumored to in a text from a soon to be ex-minister texting in from one of his main jobs in a number of industries he will soon be unable to help.   Home Office department processing Rwanda deportations told to cut jobs | Immigration and asylum | The Guardian WWW.THEGUARDIAN.COM Exclusive: Illegal Migration Operations Command freezes recruitment and draws up redundancy plans, leaked documents show  
    • try it.... use recuva or file scavenger or glary utils
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Coil spring problem


gilly56
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My 4 yr old car recently went into a main dealership Bodyshop to have the passenger front wing replaced.Bumper repainted.When I went to pick the car up I noticed a noise straight away which sounded like they had left their tools in bonnet.The noise was there each time I turned a corner or hit minor bump in road.As the body shop had closed i went to the showroom to explain.The guy came out and put his hand under the wheel arch and like magic pulled out the spring.Bodyshop tried to say they hear noises all the time on cars and said it could have happened anytime.They even tried to claim on the other persons insurance.Of course they refused,only right.They dont want to know basically,but it wasnt like that when I took it in and I find it strange that its the side they repaired.

Edited by gilly56
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A spring is in compression all the time, whether the car is in use or parked up , it's always under load, so yes they can go at any time.

 

How badly damaged was that corner of the car?, did the repair involve any dismantling of the suspension?

 

Springs usually crack and over a period of time the crack gets worse until the spring fails. Is there any corrosion on the snapped faces of the spring to show that it has deteriorated over time?

 

It's quite hard to accidentally break a spring whilst repairing another area of a car.

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j66 is not exactly right but not wrong either. Believe it or not it's actually quite easy to break a spring accidentally. As j66 says, when in the car the spring is in compression however this by nature means that the spring is stressed and because of the nature of design has a natural tendancy to bend outwards such as this ) for a right hand side or this ( for a left hand side.

 

A misplaced strike with a hammer that hits the outer edge can cause it to fracture. It is highly unlikey that a spring fails due to normal up and down movement unles of course it is a Mondeo or Vectra. It is also highly unlikely that the spring can fail due to side impacts as it is protected.

 

If you could post the make, model and year of your car it might be posible to narrow down the choices as being an unfortunately coincidental failure with a known issue or a problem that might have been caused by the repair. It would also be good to know the extent of the damage which was repaired and if it was the result of a side impact. If this is the case it is not unreasonable for the estimator to have missed the effect on the spring.

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Hello thanks for that, car is 07 Plate Vauxhall Corsa. My car was stationary and another car reversed into it,not much damage except for a dent on wheel arch area.but that was enough to misalign the wing to bumper etc.

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Vauxhall like Ford have a bit of a problem with springs between certain ages at the moment. Given the nature of the failure you describe it is highly unlikely that the repairer has caused it. It will be extreamly difficult to prove.

 

See what they say but gut feel is that you might have to take this one.

 

As J66 says it is possible to go at any time. The big issue to me is if it did fail, did it fail in a way that endangered you like the Vectra scenario or was contained.

 

Frankly at the moment I'd accept it but go to the manufactuer for recompense. It does look like it's not actually the dealers fault.

Edited by heliosuk
Wrongly attributed to jeepster when it should be j66
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  • 3 weeks later...

springs can break ar anytime with cars , whether they are driven or stationary and going by what you say about the damage in the accident it doesnt really sound like it would have been from that or else there would have been some reasonbly extensive damge to the susupention which you would have known about, also when the car was checked over for the insurance estimate it would have been included in that estimate and replaced accordingly, to be fair to the garage this sounds to me as though the spring has simply fractured after completion of the repair ( perhaps even when driven outside the workshop) , its possible that they may have jacked up the car for the repairs to be done which is then disturbing the sring somewhat compared to how it would have been since it was fitted originally, sometime even that can be enough to then fracture once the weight is then placed back on the vehicle if the spring is already in a weak state to start with, i dont think this is one to place blame on garage , its just a weak spring that has finally given up just as they all do eventually, you never know though they might give you a good price for repair if you ask them considering they had the other job from you !

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  • 4 weeks later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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