Jump to content


  • Tweets

  • Posts

    • Hey people, I've been browsing this amazing forum for the past year and recieved a letter today which has made me require some help. Received a claim form from Cabot in the Civil National Business Centre in regards to an Aqua Credit Card taken out in 2018. I failed to make payments due to financial hardship and have not taken out any credit or uses any forms of credit since. Received a lot of letters from Cabot and their solicitors Mortimer Clarke which I've ignored    By an agreement between New Day Ltd RE Aqua& the Defendant on or around 26/03/2018 ('ths Agreement) New Day Ltd RE Aqua agreed to issue Defendant with a credit card. The Defendant failed to make the minimum payments due. The Agreement was terminated following the service of a default notice. The Agreement was assigned to the named Claimant. Cabot Credit Management Group Limited, acting as servicing agent of the named Claimant through its Appointed Representative (Cabot Financial (Europe) Limited), has arranged for these proceedings to be issued in the name of the Claimant. The named Claimant may be entitled to claim interest under the Agreement but does not seek such interest and instead claims interest under Section 69(1) of the County Courts Act 1984 at 8% p.a.from03/03/2023 until date of issue only, or alternatively such interest as the Court thinks fit THE NAMED CLAIMANT THEREFORE CLAIMS 1. 3800.82 2. INTEREST OF 379.84 3. Costs How would I go about this and what could happen? I don't remember much details about the card either.
    • cause like you said in post one, 99% of people think these are FINES (it now reads charge). and wet themselves and cough up. they are not, they are speculative invoices because the driver supposedly broke some imaginary contract by driving onto privately owned land which said owner may or may not have signed some 99% fake contract with a private parking co years ago, thats already expired or has not been renewed or annually paid to employ them dx  
    • My car DVLA details are 100% correct and up to date, guaranteed.  I lived at my address longer than I have owned the car and made sure the details were correct when we transferred ownership of the car, so it's not that.  It must be their second-hand eBay cameras.  I've emailed the CEO with evidence and laid it on.  I will keep this post updated with the outcome.  Thanks again FTMDave .  I appreciate the guidance. I hate these predatory parking cowboys.  How are they even legal?
    • there isn't one use that default dx  
    • upto you, if you have no assets like a home in the UK, there is absolutely nothing they can do even if they do get a judgement. i see you state last payment was 2021, so i will guess your notification to lloyds of a change of address was sent within the last 6yrs so they should have record of it on their system. why not give them a ring and ask what address they have for you? you could do AOS and defend the claim stating you are and have been resident in xyz since date, here is proof.  you could also send that to PRA demanding they discontinue the claim immediately. see what you can find out. you've till atleast the 19th (aos date) . dx      
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Invalid contract on insurance?


VP1
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4682 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have a dispute with Budget Insurance although this could apply to most I imagine.

 

In a nut shell I wanted to insure a van in addition to my prime vehicle.

 

I work through a comparison website answering all questions honestly including the question related to no claims discount available

 

Based on my answers I receive many quotes and from these I select the one I prefer.

 

I pay a deposit on a Master Card and the insurance goes live.

 

I receive a request for proof of the 10years + no claims which I comply with. I am only now informed because this no claims is still live and attached to my prime vehicle it can not be applied against the second vehicle (van)

 

Because they are now applying 0% no claims the cost of the insurance rockets.

 

I explain that I (honestly) was not aware that no claims discount could not be applied to a second vehicle and the web site data I entered, that formed the basis for the insurance contract, never indicated nor informed me of this.

 

I inform them I am not prepared to pay this higher cost for the insurance as I can recieve insurance cheaper from several companies even with the 0% no claims discount. I state the original contract for the insurance was based on the information they requested and I supplied.

 

They state they will be taking the higher amount based on 0% NCD so I inform them the contract is not valid and I do not want this payment to be taken.

 

I tell them the policy should be cancelled and I am informed they will indeed cancel and take a cancellation fee plus a % of the original amount of the policy.

 

 

Q. Am I correct in stating that this contract is void?

 

It seems any person not aware the no claims discount earnt can not be applied to more than one vehicle and wishing to insure more than one vehicle using the online quotation forms faces this issue. it seems you can agree to a quotation then only after this point be informed the price you agreed is no longer valid and they want considerably more. if you do not agree then you must may a fee to cancel the contract!

 

Just as a side I never signed and returned the consumer credit agreement sent soon after the policy went live. The policy was in effect for approx 3 to 4 weeks from payment of the deposit to date cancelled.

 

Any advice would be welcome. I have screen shots of the original online application form with my response entered

Link to post
Share on other sites

correct under DSR you can cancel ( in writing or email ) up to 7 days after when the policy is to start, most give you 14 days to cancel these days; 7 days is minimum based on the Distance selling regulations. if within this time frame they have to refund it all, outside they may cancel but have to pay admin fee.

Link to post
Share on other sites

The policy was not cancelled under the distant seller regs. A dispute resulted from the original price agreed being based upon the data they requested only for that price to change after the event when further details came forth i.e. you cannot apply NCD to more than one vehicle

Link to post
Share on other sites

I did the same myself. We got round by then getting the best quote and they matched it

 

 

I asked that question and they refused to match but insisted I pay the higher price they now wanted for the policy

Edited by VP1
spelling
Link to post
Share on other sites

they are correct you can only have the NCB on one car, however most will offer an introductory discount for the 2nd car, normally 30%.

Anyway my point about DSR is as soon as you new the cost why did you not just cancel, you do not need a reason under the regs.

Link to post
Share on other sites

Here is the time line:

 

18 April email received confirming insurance

 

Thank you for insuring your Volkswagen Lt35 with Budget - you have joined over a million satisfied and happy customers.

Your policy documents, including your certificate of insurance, are available to you at anytime through our online Self-Service Centre at

Thank you for insuring your van with Budget.

The Budget van insurance team

 

29 April - letter dated asking for no claims (also stating they asked for proof at start but I have no record of this in any correspondance)

This letter received by me on the 04 May

 

Away from 05 May until Sunday 08 May

 

Tried to telephone Budget 09 May after no reply emailed:

 

With reference to your request for proof of no claims discount. I have tried ringing several times but have been unable to reach an advisor so hope this information will enable you to satisfy the requirements.

 

The vehicle in question *** **** has not been used for approx 3 years but when it was last insured it was with yourselfs. For the last 3 years or so I have continued the no claims on vehicle **** *** which I have insured with the AA.

 

Can you get back to me and let me know if this information enables you to obtain the details you need. If it helps I give full permission for you to contact the AA and for them to release insurance detail information

 

 

Responce received from budget 11 May informing me NCD can not be applied against this policy. This is the first time I became aware and this occured some 24 days after policy first entered into and thus became the first point at which it could be cancelled.

 

Thank you for your email,

unfortunately we can not give you any ncd allowance because the proof is out of date and we can not use your aa policy as it is still active sorry to inform you of this.

kind regards

ncd team

Email / telephone between budget and myself to try and clarify resulted in policy cancelled 16 May.

van ins2 edit.jpg

van ins1.jpg

van-ins1.jpg

van-ins2-edit.jpg

Link to post
Share on other sites

I didn't think DSR's applied to non physical things such as insurances. Sorry OP but I'd of thought most people know you cant carry your NCB on more than 1 policy. I'd say they have the right to charge a cancellation fee as you gave the incorrect information. Ignorance isn't considered an excuse in terms of law.

 

I think you probably knew this too when you were using NCB from a policy of 3 years ago.

Link to post
Share on other sites

Yes I see your point but where as ignornace can not be used as a defence in law a contract entered into must be based upon information supplied by both parties and I have not supplied any false information to the insurance company

Link to post
Share on other sites

a contract entered into must be based upon information supplied by both parties and I have not supplied any false information to the insurance compan

In their eyes you have, they asked you if you had NCB, You said yes. It turned out you hadn't when asked for proof.

Link to post
Share on other sites

I'll post the screen shots when I have 20 posts and you will see the point.

 

The questions ask if you have any no claims built up on this or any other vehicle and are given a yes / no option. I answered yes then went to the next stage. They do not say if you have you can only use it on one vehicle.

 

Thus the contract was based upon the questions they asked and I answered honestly. Only after the event when they required proff of the no claims I have did I discover it could not be applied and this then increased the cost.

Link to post
Share on other sites

Just had a look at budgets website. Next to the drop box for the length of NCB is a '?' press that and it tells you what requirements there are to use your NCB.

 

Sorry OP but they are correct.

Link to post
Share on other sites

I see your point. In my case I did it over the phone and was asked that question do I have any no claims bonus and truthfully answered yes. They come back to me two days later because it was on the data base I was still insured on another car. But they did help me. The best price was as if I had 3yrs ncb. So they reduced the ncb to 3 ys which I was happy with

 

It would be easier if the question was. Do you have any no claims bonus to transfer.

:???: what me. never heard of you never had a debt with you.
Link to post
Share on other sites

did they ask ay the time you did it on line if you owned another vehicle in your name and who was it insured with. i.e.is this a second vehicle?

Jeep; DSR applies to goods and services including insurance.

Link to post
Share on other sites

jeepstar I took out the policy via compare the market and you are right there is indeed a '?' which if you click expalins about NCD. I never clicked on this because the question asked: Any no claims discount I answered based upon the 10 years I had and yes I made an assumption that I knew what NCD was and how it worked.

 

I assumed I knew and I was wrong which will indeed be an expensive lesson learnt!

 

Thank You for your time with this

Link to post
Share on other sites

All the questions are on the vehicle details section of the site. It is the '?' help sections on that page that contain the information about the use of the NCD.

Link to post
Share on other sites

trouble with using compare sites is that they are too general just give you a basic comparison, do not give specific terms and conditions for each co.etc

So always best to check with actual co website before committing.

I tried this with my jap import, cheapest was M & S, but when checked with them they said sorry we dont insure imports.

In post 13 you said you did it over the phone? where originally and later did it on line?

Link to post
Share on other sites

Looking through the DSR regulations. You can only use your right to cancel if the insurance hasn't actually started. If it has you then have to adhere to the insurers cancellation policy.

Link to post
Share on other sites

Follow up question if I may.

 

What is the position with regards cancellation fees and charges? General or specific advice relating to Budget most welcome. From what i can see from other members of the forum they are not the best of insurance brokers!

Link to post
Share on other sites

One other question: They are stating they asked for a signed copy of the credit agreement to be returned but I have no record of any such document being received. Any implications?

 

Also the terms and conditions on the quote form only makes mention of a £25.00 cancellation fee if cancelled after 14 days and nothing else. How can they then charge 100's of pounds to cancel/

Edited by VP1
additional information
Link to post
Share on other sites

VP1; In your first post you said you returned credit form unsigned! so not in affect then.

Dont forget they have your Card details from your deposit! should not use it but never know; suggest you inform your bank not to accept any transaction from them.

I think you will have to be resigned to paying the cancellation charges, but they should be reasonable.

However will be based on the higher 0% NCB premium.

You will have to go through terms and conditions covering cancellations.

Most apply a short term rate of 30-35% of the yerarly total less your deposit.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...