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    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
    • im also wondering if back billing applies here too . from looking at like threads around this SSE to ovo compulsory switch, it must be evidenced by the claimant that bills were regularly issued for the period of the supply the debt they claim covers. there are no threads here that show they could ever produce them, so back billing rules (12mts) might also play a part.
    • Vodafone have reported that they are having issues with their Credit File APIs into the Credit Reference Agencies where aged accounts over 6 years are being readded to Credit Files. In some instances, people are having defaults rescinded and changed to late payment status making the account live again!    --- Have you been affected? Please keep an eye out on your credit file for any  new Vodafone Account appearing where there shouldnt be any reason. If you are a Vodafone Customer - Check that the information is correct. check for Late Payments and Defaults.    Don't forget to consider the financial impacts this could have on you.  ---   If you are struggling - Post below and we can guide you to get the result you need!    Its been reported that Experian and TransUnion seem to be where these appear.  They are able to remove the information relatively quickly and it will reflect on next Credit File Refresh.         
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Credit Reference Agencies - Government pass the buck


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The condems cant be seen to be upsetting their best buddies at the CRA's......(big business)

 

The government have already stated that they will use CRA's to prevent benefit fraud (an idea sold to them by the CRA's).

 

Looks like we need to look at piling the pressure on the ICO then - as it apears all this is their decision.

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In all fairness 577 signatures is pretty pathetic, you would think in times of recession when thousands of people are experiencing financial hardship through no fault of their own, it would have generated more interest.

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Hi dad

 

I think Brecht said it all:

 

"

After the uprising of the 17th June

The Secretary of the Writers Union

Had leaflets distributed in the Stalinallee

Stating that the people

Had forfeited the confidence of the government

And could win it back only

By redoubled efforts. Would it not be easier

In that case for the government

To dissolve the people

And elect another?"

x

 

v

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Hi dad

 

I think Brecht said it all:

 

"

After the uprising of the 17th June

The Secretary of the Writers Union

Had leaflets distributed in the Stalinallee

Stating that the people

Had forfeited the confidence of the government

And could win it back only

By redoubled efforts. Would it not be easier

In that case for the government

To dissolve the people

And elect another?"

x

 

v

 

A few chapters of Nietzsche to send you off this evening Vic?

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Hi dad

 

I think Brecht said it all:

 

"

After the uprising of the 17th June

The Secretary of the Writers Union

Had leaflets distributed in the Stalinallee

Stating that the people

Had forfeited the confidence of the government

And could win it back only

By redoubled efforts. Would it not be easier

In that case for the government

To dissolve the people

And elect another?"

x

 

v

Nice! :-) I'm also reminded of the American philosopher John Dewey's aphorism that "politics is the shadow cast on society by big business" (ie modifications in the shadow- say, by holding an election- won't change the source of *true* power; reforms then become essentially meaningless). ;-)
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Hi all,

I have a feeling that even the ICO is or has become biased towards the CRA's.

I quote from a letter from the office .

''The 4th principle of The Data Protection Act says that personal data mut be accurate

and if necessary updated.

As searches on Table 1 are clearly marked for outstanding debt information relating to these

appears to be accurate, wheather or not the data is recorded in any table the searches relate to

is not necessarily an issue for the ICO as long as the data recorded is accurate the CRA will have complied with principle 4.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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the ico cannot be criticised on this site, but they are ineffective for whatever reason,and have no desire in my experience to actually do what they should do which is to decide if the conduct of data processing is fair as the ordinary man consider it.

 

They split hairs and use terms like, 'may be acting in accordance with the DPA'. In other words, they cannot or will not say for sure. Things like, one processer giving your data to another, even when you haven't consented to your data being shared, is ok because "the data processor asking for the info has a legitimate interest' (actual ICO decision) so, basically, if one data procerssor has a legitmate interest in using your data then they can ask other data holders for your info, and even if you haven't consented to that data being shared, it can be because the one making the request has a legitimate interest. so, basically, according to that decision, your info can be shared without your consent, as long as one processor can show they have a legitimate interest in knowing about you.

 

as for the decision itself, this isn't new, I remember it was discussed last year and the Government refused. hardly surprising the petition didnt get more signatures, it was redundant and a wast of time

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In certain cases the ICO is in my opinion the wrong route to go down. If DCA's/CRA's are to be challenged it will need a ground breaking court action to make them think about the processing and sharing of your data. But that requires a judge who is prepared to think outside the box and not just rely on ICO guidelines, because that's all they are and are open to interpretation and abuse.

Its the CRA who need challenging, as they are all to often to quick to pass the buck back to the OC/DCA's when data which they are sharing is proven to be incorrect.

I am personally going to challenge the CRA's in case very soon if I do not get the correct response from them. They have been informed over a year ago regarding some incorrect data on my CF and yet even after contacting the DCA responsible they inform me its correct and refuse to remove it. I now have proof its incorrect and fully intend if its not dealt with of taking both the DCA and CRA to court for compensation.

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