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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Vanquish

247orbital
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maroondevo52

maroondevo52

Posted
Posted

Hi,

 

Yes, If you send as much info you have at the time the account was opened, this should be enough for them to comply with your request, I think they may ask you for some identification.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

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RIP: Rooster-UK - MARTIN3030 - cerberusalert

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247orbital

247orbital

Posted
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I'm having problems with Vanquish card and a recent SAR that was sent to them. The cheque was returned to me with just a compliment slip which stated that an account number was required in order to process the SAR request.

I did provided them with plenty of my personal information like DOB etc and even a copy of a recent bank statement.

The Vanquish account is very old, 2004 and yet the Experian listing is showing as Settled in 2008?

 

I had Mucky Hall chasing this about a year ago but I'm certain it was settled with Vanquish themselves. Hence why I want the SAR in order to clarify the exact dates as I'm well aware how DCA's can be less than honest with default dates etc.

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dadofholly

dadofholly

Posted
Posted
I'm having problems with Vanquish card and a recent SAR that was sent to them. The cheque was returned to me with just a compliment slip which stated that an account number was required in order to process the SAR request.

I did provided them with plenty of my personal information like DOB etc and even a copy of a recent bank statement.

The Vanquish account is very old, 2004 and yet the Experian listing is showing as Settled in 2008?

 

I had Mucky Hall chasing this about a year ago but I'm certain it was settled with Vanquish themselves. Hence why I want the SAR in order to clarify the exact dates as I'm well aware how DCA's can be less than honest with default dates etc.

 

They are just being awkward.

 

Try phoning them and asking for the account number. Then when they dont give it to you you can mention as one of the reasons you are requesting the SAR. They should at least be able to tell you what ID you would need to access the data.

 

Go into the CAG library and use one of the SRA non compliance letters. Their forty days to complay has started from the date you sent the original request. Enclose the original letter and payment.

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MARTIN3030

MARTIN3030

Posted
Posted

Yes agreed.

If you have provided them with info which enables them to identify you then there should be no obligation for you to give an account number.

If you have changed address to the one they hold on file,they might request proof of the old address,however they should have made this clear to you when refusing your request originally.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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247orbital

247orbital

Posted
  • Author
Posted

Nope same address.

 

I spoke to them today and they still can't find any trace of any account relating to me so I told them why is there information on my credit file. The person who deal with this is supposed to be calling me back today but I very much doubt it.

 

Not sure really which way to go with this one, any suggestions?

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MARTIN3030

MARTIN3030

Posted
Posted

You need to be dealing directly with their Data controller/Compliance Manager.

It is these who are ultimately accountable,not only for compliance to your SAR,but also the sharing and processing of your data.

I would make a complaint to the ICO and send them copies of anything to support the complaint.

If needs be,you could also put their data controller on notice that you will seek a court order for disclosure with costs which would be viewed quite seriously.

A couple of years ago one of our members reported on a case of his in which the Judge made it clear he would consider imprisonment of the Data controller for breach.

 

Can you just confirm which address you have been using for the SAR ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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MARTIN3030

MARTIN3030

Posted
Posted

From January 2007

 

 

Prison Threat to RBSlink3.gif Data Controller!

 

A Consumer Action Group User was granted a CountyCourt order in respect of the failure by the Royal Bank of Scotland to comply with his disclosure request under the Data Protection Act.

 

District Judge Forrester, making the order commented that had the claimant been able to supply him with the name of the data controller at the Royal Bank of Scotland that he would have added a threat of imprisonment for non-compliance.

 

The Royal Bank of Scotland now has until January 2007 to comply with the users Subject access requestlink3.gif. The District Judge has indicated that if the Bank has not complied with the order by that time that he may make an order for imprisonment of the RBS Data controller.

 

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?61489-Bank-returns-%C2%A310-fee-for-SAR-Beware-!

 

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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MARTIN3030

MARTIN3030

Posted
Posted
I sent the SAR request to:

 

Data Controller

Vanquish Card

Customers Services

PO Box 399

Chatham

Kent

 

Also not had the return call which comes as no surprise really.

 

 

Ah -their DC is listed on their ICO Licence as Bradford

 

http://www.ico.gov.uk/ESDWebPages/DoSearch.asp

 

 

Registration Number: Z767493X

Date Registered: 03 March 2003 Registration Expires: 02 March 2012

 

Data Controller: VANQUIS BANK LIMITED

 

Address:

1 GODWIN STREET

BRADFORD

WEST YORKSHIRE

BD1 2SU

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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MARTIN3030

MARTIN3030

Posted
Posted

Their registered offices are listed as Bradford too.

 

http://www2.crw.gov.uk/pr/default.aspx

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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MARTIN3030

MARTIN3030

Posted
Posted

It seems they gave notice in August of a change to their registered offices.

They no longer appear to be operating from Kent.

 

 

http://www2.crw.gov.uk/pr/default.aspx

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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MARTIN3030

MARTIN3030

Posted
Posted

It must have dropped off then.

The SAR would still come in handy if you were looking for reclaiming any charges.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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