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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Volunteer for Redundancy Dilemma? Advice please?

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My company is embarking on a program of redundancies as a cost saving measure. We are currently coming to the end of 'collective consultation'. We asked the question "Is there a voluntary redundancy programme?" the answer was that there is no official program, but you can put yourself forward and the company would consider it. The cuts are drastic (about 70%). Some people would prefer to be made redundant. I am considering putting myself forward but I am not really sure what the risks are? Where does that leave me afterwards, if I am declined? i.e. once I 'show my cards' as it were?


Collective consultation ends quite soon and then I guess we will find out who has been 'put at risk'. If I am NOT selected, perhaps that would be the best time to put myself forward? Or is there any downsides of leaving it until after collective consultation?


Would be grateful of any advice esp. if there are risks I am overlooking. I have been through redundancy programs (and survived) several times before, but I have never wanted to leave before.



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The worst thing that can happen if you are declined is that they select you for it afterwards after all! If they decline, given the scale of the cuts, then it seems that your employers either love you, need you, or both - so any way you look at it it's a vote of confidence.


The obvious risk is not in the workplace - it's when you leave the workplace. Because jobs are hard to find and getting harder. You may have no choice about that - but you may want to think carefully before volunteering for it!

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My company is embarking on a programme of redundancy in the UK. With the aim of cost cutting by off-shoring roles. We are currently coming to the end of the collective consultation phase and expect that individuals will be put at risk very soon. The company have said that they may put some people on an 'extended' at risk period. They have not stated clearly how long this could be, but they guess up to about 6 months and it will be agreed between the individual and the manager. I think the idea is that they want some individuals to stay to complete important work / handover etc. I think they want to do this in a big group now rather than delay it so they can show the shareholders what they are doing to protect profits after dissapointing results are announced at the coming year end.


Obviously, we don't expect the people on extended risk to put a great deal into the job and as the cuts are deep (approx 70%) this is going to be very difficult for the people left behind, who's morale is already at rock bottom.


Can they really put people on extended risk of redundancy? e.g. isn't it arguable that the role is not actually redundant?


The company says it does not have any official voluntary redundancy programme, but say they would 'consider' volunteers. I'm conserned that this is an empty gesture and just a way to get us to 'show our hand'.Any advice for the people that are left behind who are expected to pick up the pieces? Because the cuts are so deep, we expect the job to be impossible and so will want to leave. Is there any other option apart from resigning empty handed?



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AGGGHHHH - not offshoring again! Sorry. Having a nice calming cup of gin now :!:


Yes, they can put people on extended at risk periods - it's not an uncommon practice for a number of reasons. Provided that they do not go overboard - and by that I mean sloping along in ten years and saying that they're going to make you redundant now it is permitted.


But no - if you haven't been made redundant yet (actually served redundancy notice) then if you leave you get nothing.

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Hello pfozz. You have 2 threads running about the same thing, more or less. You will get better advice if you merge the two, IMO. If you click on the black triangle at the bottom of one of your posts, you can 'report' it to the site team and they will put the two together.


My best, HB

Illegitimi non carborundum




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2 threads merged as requested

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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