Requested Data from Littlewoods and now this!

[EdinburghKev]

I sent a request under the data protection act for statements or charges I have recieved since 2001 for my Littlewoods Index Catalouge. The request was sent about 4 weeks ago.

 

I recieved a one sentence letter today saying:

 

"Please let me know the reason for your request of statements from 2001."

 

I am not sure how to respond and I am looking for a bit of advice. I am happy to send a very stronly worded letter back to them.

 

Thanks in advance.

[Guest Niklowe]

I would send them a very strongly worded letter reminding them of their obligations under the data protection act. I would also remind them that they only have until forty days are up, and then they will be in breach of the act, and that you will take further action.

 

have a look at the FAQ's section if you need a template letter.

[Glenn UK]

I agrre with nik in principle, just write back two lines,

 

I made a lawful applciation for the data on xx/xx/06.

 

You now have xx days to comply.

 

I presume you did send them the standard S.A.R - (Subject Access Request) or something very similar?

 

JMHO

 

Glenn

[EdinburghKev]

Hi Glen, I used a modified DPA letter from the templates section. The same that I used sucessfully with the Halifax.

 

I have actually just looked out the letter and I sent it on the 17th June.

 

Here it is:

 

LXDirect Customer Relations

Sir John Moores Building

100 Old Hall Street

Liverpool

L70 1AB

Data Protection Act 1998

Subject Access Request

Dear Sir/Madam

ACCOUNT NUMBER:

Please supply me with a complete list of transactions and charges relating to my LXDirect Flexible Account since 2001. Alternatively, a complete set of statements for that period will be acceptable.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me, then I shall be reclaiming them, and also reclaiming the enclosed £10 Data Protection Act subject access request fee.

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

Yours faithfully,

They have not taken my request seriously anyway.

[jo5ephedward5]

they are just stalling

 

however you have ommited the bit that says they need to provide info on any manual intervention on your account (as they cant supply the info this is the grounds on which you claim your charges back)

 

think you should reply and point out that the clock is ticking and in addition you reuire any information that relates to manual intervention on your account i think.

 

J

[Glenn UK]

In that case i stand by my comments originally but make it three lines.

 

Its a lawful request

 

you have till the xx/xx/06 to repsond

 

and confirm if there is any manual intervention involved.

 

Good luck

 

Glenn

[EdinburghKev]

Thanks guys,I will send a letter off tomorrow recorded delivery again and press the points made above.

[zootscoot]

Hi Kev,

 

I had a few problems with the Littlewoods SAR but they did comply in the end. You just have to be firm. You can see my thread here:

 

http://www.consumeractiongroup.co.uk/forum/other-institutions/21383-zoot-littlewoods.html

 

Hope this helps

 

Zoot

[EdinburghKev]

Thanks Zoot, that is interesting reading.

[fuzzgun19]

Any luck with your statements EdinburghKev?

[bathgatebuyer]

Cheeky beggars! Just a simple, "I asked for them, please provide" in a slightly expanded form would do. What a cheek!