Yes Sofa (ELS?)

[scooter19]

good for you renton, i would contact your credit card as the sofa now belongs to them so if yes sofa wants it back its too late. The credit card company usually asks you to despose of it as you wish!!!

[Chellestar]

They keep ignoring the letters our legal team and solicitors are sending about going to court, they'll prob go into administration by time I get my Money back at this rate!

[ceige6542]

Hi All

 

have stumbled across this and a little worried now.

I recently (5 weeks ago) put a deposit of 500 down on a sofa and chair from the birmingham shop. Chair looked well built but now im worried it wont be when i receive mine. i paid by creditcard and was advised that when i come to pay off the balance i should use debit or incur charge.

At the bottom of my receipt it says "This receipt forms a legal contract. Cancellations cannot be accepted and deposits cannot be refunded"

 

Where do i stand. is it best to wait for the full 6-8week delivery time and hope for the best. I will def pay the remainder on cc now just for that extra level of protection but can i pull out now?

Has anyone got any good sofas from this place?? mind you if you have you wouldnt be here!

 

Chris:lol:

[Tony16]

Hi,

 

I too, am a little bit worried now. I ordered a sofa today from Yes Sofa Specialists in Birmingham and was told it would be 14 - 16 weeks for delivery and that it was made in Italy. I paid a 30% deposit on my credit card and was told the remainder would have to be paid before delivery either by credit card which would incur a 4% charge or debit card which they recommended. At this point i thought everything was ok, until tonight when i decided to search the company on the internet (should have done that before!) and found several forums discussing the bad reputation of this company. I gather this is definitely the same company as all of the other names mentioned on this thread. I have also noticed the invoice states 'THIS RECEIPT FORMS A LEGAL CONTRACT, CANCELLATIONS CANNOT BE ACCEPTED AND DEPOSITS CANNOT BE REFUNDED'. However, the credit card slip has the name LEATHER WORLD on it. I take it this is yet another alias of theirs. I am going to try and cancel tomorrow, but i doubt i won't have much look with a refund. I was wondering though, that because the contract is with Yes Sofa Specialists and the payment was made to LEATHER WORLD would it be possible to claim back via my Credit Card company. I will give it a go, if the first option fails. I fully sympathise will all you other posters that have been conned out of there hard earned money. People like this, should never be able to go back into business EVER!

[ceige6542]

Please let me know how you get on. Just looked at my receipt and yes it is also leather world on the cc receipt.

[Chellestar]

You should be ok some of these people successfully got credit card refunds and those that purchased from the droitwich branch had 'els' on their credit receipts (another alias which went into administration last year) . Unfortuntly I paid by debit card so as u have probably read our house insurers are taking them to court for our refund. I hope u don't have the same bother as the rest of us !

[Chellestar]

Dont mean to worry you any more but if you search for the thread on here called 'exclusive leather sofas winding up order' you will see more horror stories

[scooter19]

Hi all, dont panic you have done the best thing by payind the deposit on your credit card, this means that even if you pay the balance off using cash or debit card you will be covered for the whole amount under section 75. i think by cancelling your order now you may not get your deposit back but look on the consumer dircet web site as that tells you all the steps you need to know, ( i phoned them to see what options i had as my sofa had been delivered) also read up on section 75 so you know your rights before your sofa comes. Be ready for a fight with this company as you can see on here many people are not happy with their service. Record all contact with this company from days times of phone calls, and take names of staff you are dealing with (i found that the same person rang me but gave 3 different names!!) and send all letters recorded deliver. Let your credit card company know as soon as poss and they will also inform you what letter to send. i am just gobbed smaked that this company is still trading like this and i can not understand why the banks have not taking the card machine off them. best of luck and there is hope at the end of the tunnel, i am a lucky one who paid there deposit on a credit card and got it all back.

[Tony16]

Contacted the store today and they said i could cancel but they would only give me a credit note and not a refund. So i then spoke to my credit card company and explained about my order and there past history etc. They said they can't do anything at the moment unless they fail to deliver the sofa. They advised me at this moment to carry on with the purchase and pay the balance on the credit card. If they fail to deliver within the specified time period or there is a problem with the sofa, then i am to raise a dispute over the the deposit and final payment with my credit card company. Firstly though, i must try and resolve any issues should there be any with the company itself keeping records of conversations, emails. letters etc.

[Maryred]

You can write to Linda McCoy Fair Trading Officer at Worcestershire. Her Phone Number is 01905765371 .She is awaiting 3-4 more complaints before she can take strict action against them. Hope this is helpful.

vijay

 

 

Hi

I have had problems with the same sofa company, when i asked Jerome where is my sofa he started to raised his voice and was very abusive towards me. I am going to complain to trading standards as the sofa delivered is not the one we ordered. I live in Birmingham can i contact the same lady from the Fair Trading office.

 

Thanks

Anyone one thinking of buying from them, DO NOT.

[27david]

ive known this firm for over 20yrs ! many ppl are more than happy with there products and ive seen how ppl react if nothings going ther way ! these ppl are salesmen not wizards and sometimes things do go wrong ? keep the faith and dont lose hope and defo dont go screaming at them

[wotnosofa]

ive known this firm for over 20yrs ! many ppl are more than happy with there products and ive seen how ppl react if nothings going ther way ! these ppl are salesmen not wizards and sometimes things do go wrong ? keep the faith and dont lose hope and defo dont go screaming at them

 

It is amazing how there isn't an opposite for Slander. Like when someone makes some stuff up to promote something and you get to sue them for making completely false statements about a person or company.

 

To call these people salespeople is disingenuous at best. Sales People have customers who receive the goods that they ordered, more often than not shortly after ordering them.

 

These people have victims who hand over cash and if they are lucky enough to receive goods get faulty or very poor imitation goods.

 

To correct you, you cannot have done business with this firm for over 20 years, it was only incorporated recently or are you referring to the many other firms that these people have setup and closed down under the guise of going bankrupt? The earliest example I can find is for Lords Department Store company number 02039026 that was dissolved in 1994, but there have been dozens of ELS, Leather Lords, and many many others since then.

 

I think the technical term for it is Phoenix fraud.

[Johno100]

To correct you, you cannot have done business with this firm for over 20 years, it was only incorporated recently.....

 

Which business are you referring to here, have you got a company number?

[Chellestar]

Just thought i'd let you all know that my chair did arrive last week, it only took 9 months and a lot of hard work. Glad we got a result in the end but I will NEVER use this company ever again. Best of luck to all you other people having problems

[wotnosofa]

Hi Johno,

 

I have done some checking and looking, all the information is available from Companies house for free so there should be no harm in posting this information.

 

Below are a sample of some of the companies I have found via companies house and Equifax. The oldest is Lords Departmental Stores LTD that was dissolved in 1994. It can be really confusing trying to trace histories, for these companies as they switch names and directors very often. They even overlap names so if you are trying to trace a company be sure to use the Company number as the referral point. Otherwise you might find that you have switched and are following a completely separate legal entity albeit with the same name and probably same director and same address.

 

It's fun, I have given up now, these people will probably go on for as long as they want to, they seem to have a perfect business plan for what they do.

 

Company name: ELS (HULL) LIMITED

Company Number: 07315607

 

Company name: ELS (LUTON) LIMITED

Company Number: 07286409

 

Company name: INSPIRATIONS QUALITY FURNISHERS LIMITED

Company Number: 02672296

 

Company name: LORDS DEPARTMENTAL STORES LTD

Company Number: 02039026

[Johno100]

All very interesting but where's the link between the above Company's and Yes Sofa Specialists in Droitwich and Camp Hill, Birmingham?

[wotnosofa]

Link sent via PM

 

If you follow the link above you see an active complaint from the current store.

 

THere is a scan of an order form and PDQ counterfoil. The company on the PDQ counterfoil is ELS.

 

They are also opening up at the same locations that ELS used to operate out of and Leather Lords before that.

[Johno100]

Link sent via PM

 

If you follow the link above you see an active complaint from the current store.

 

THere is a scan of an order form and PDQ counterfoil. The company on the PDQ counterfoil is ELS.

 

They are also opening up at the same locations that ELS used to operate out of and Leather Lords before that.

 

From the Exclusive Leather Sofa's thread:-

 

My understanding is that the business in Droitwich to which you are referring, now called 'Yes the Sofa Specialists' previously traded as 'Exclusive Lounge Sofas' hence ELS. A quick check using your preferred search engine will confirm this. No doubt the name was changed because of the very poor reputation of Exclusive Leather Sofas Ltd (ELS) and confusion between the businesses.

 

It does however raise the question why the proprietor of 'Yes the Sofa Specialists' thought it was a good idea to open a new shop in Birmingham at premises previously occupied by ELS Ltd?

[wotnosofa]

Unfortunatley, I can find no trace of Exclusive Lounge Sofas anywhere, perhaps you could point me to some references.

[Johno100]

Unfortunatley, I can find no trace of Exclusive Lounge Sofas anywhere, perhaps you could point me to some references.

 

http://www.hotfrog.co.uk/Companies/Els-Exclusive-Lounge-Sofas

[ijkay]

I purchased a suit in february cost 2k paid £700 deposit with an approx delivery of 12 weeks

20 weeks later i am still waiting

 

i have had no confimation of delivery date yet from them

 

i have telephone calls weekley the excuses range from

 

1)problems with the leather

 

2)not enough furniture to put in container ( why container supposed to be british)

 

3)because of all the bank holidays we had in april (if its made anywhere other than uk then the only bank holiday would have been easter)

 

how many more excuses before i get my suit (if it ever comes)

 

like other people on here when you telephone you get abusive sales people answering

 

 

i tried to cancel but the said i would loose my deposit

 

 

please be aware of small print about ,

 

1)cancellations

 

2)delivery times

 

3)deposits

 

4)compensation

 

or better still dont buy

 

[scooter19]

as you will see on other treads you are not the only one having trouble, best advice i can give you is if you have not paid the deposit on your credit card pay off the remaining balance on it, this seems the only way you will get your money back, this company will charge you a bit extra for using your credit card but it is well worth it. read up on section 75 and contact consumer direct who will tell you all the steps you need to take.

best of luck

[Chellestar]

If u paid by debit card like I did you will find it hard to get your money back, it is worth checking your house insurance documents to see if u have legal assistance. Without direct line I prob wouldn't have seen my chair so I would def recommend checking. It still wasn't easy and took months to sort out but I got there in the end, good luck!

[thomasb22577]

we ordered our sofa in march 10/12 weeks delivery ended up 16/17 lots of phone calls everytime theres an excuse bank holidays blah blah blah we have currently been wating nearly 4 weeks for an engineer to fix the sofa as the recliners dont work properly on closer inspection some of the mechcanism is bent from transit but i think we are lucky by the sound of things we got our sofa my advice give these clowns a miss pay the extra and go to scs or dfs wish i had done more research

[perplexity]

Obviously, the sensible thing to do is to sit on the floor instead.

 

Whatever it take to put a stop the endless stream of complaints about tatty beds and sofas, I would vote for that.