Capquest chasing for Vodafone......help needed please*Resolved*

[Bazooka Boo]

Well done, all good things come to those that wait.......and ask for help with!

[Lee Vodafone Company Rep]

Hi Wisingup,

 

Thanks again for your time on the phone during the week and thanks for returning to the thread to confirm that your case has been resolved to your satisfaction.

 

I'm pleased that my intervention has brought about some relief for you and your family and I hope that our actions will result in Christmas and the New Year being more enjoyable for you all.

 

Fox, thanks for taking care of the title amendments and update to the settled cases stickie.

 

Rebel and BB, thanks for taking an interest and assisting Wisingup from the start.

 

Kind regards to all,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Wisingup]

I whole heartdly endorse the thanks that Lee has also expressed. Its just such a pity that there arent more people out there who want to help people sort out their debts.

 

xx

[Wisingup]

Hi

 

I have had a nasty letter in the post today from Capquest stating that court documents are being prepared, that they have done a ccj search at my home and I do not have any (they are correct as I dont) and to boot they have added £100 to the balance.

 

help..... do I just ignore?

[Lee Vodafone Company Rep]

Hi Wisingup,

 

Thanks for letting me know about this - I think you tried to PM me about this but my inbox was a little full.

 

Could you let me know the date of the letter at all so I determine whether this was sent prior to my intervention last week?

 

You can disregard the letter anyway but in the event it was sent after we spoke I'll get things sorted out at this end.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

[Bazooka Boo]

do I just ignore?

 

YES, but not before making a complaint about cr@pquest to the OFT&TS via http://www.consumerdirect.gov.uk/contact

 

Imbeciles of the highest order!

Adding fabricated fictitious amounts to alleged debts, they never learn do they...

[Wisingup]

hello

 

the date of the letter was 8 Dec.

 

and can I report them for adding money to my account, which clearly was without explanation as to what the £100 was for? They have written to me twice at a cost of 36p x 2 = 72p.... £100 should cover it? sorry I know I am being crass, just shocked thats all.

[Lee Vodafone Company Rep]

Hi Wisingup,

 

Thanks for coming back to me.

 

By the looks of it this's purely a crossover in the administration process so I wouldn't worry.

 

Rest assured that the proposal we discussed last week remains in place.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Wisingup]

Hello

 

I am posting this evening because when I got home tonight there was a letter from Vodaphone with a balance that was incorrect and asking for full payment, I have stuck to my payment plan as agreed, first payment due and made on 28th jan and seecond payment due and paid on 28 Feb..... can anyone offer me any help please, do I ignore or fo I call Vodaphone?

[cerberusalert]

I've PM'd Lee to get back to you.

[42man]

Hello Wisingrup....I notice Lee from Vodafone has posted on your thread here, give him a chance and i'm sure he should be able to help you/answer your question. I think it may be the case that you have been sent an automated letter. if you are sticking to the agreed plan, then you should have nothing to worry about.

[Wisingup]

thanks ceber i am just bit worried about it, I just get frazzled living on my nerves.

 

xx

[Bazooka Boo]

It is nothing to be concerned about at all, as you say, you have maintained the payments as agreed by both parties, so there will be NO, legal action or otherwise, it will merely be an admin error, or an oversight, however I would entertain their complaints procedure as it is only once customers complain that they then look at where they are going wrong, as my landlord is now finding out!

[Wisingup]

you are right, but not sure who I would complain to as this has been agreed with Lee? and when I call to make a payment it takes me almost 15 mnutes to even get to make a payment, I get passed from pillar to post, to be honest its almost worth it because I get to make the paymen and its a step closer to paying off what I owe which is ultimately what I want.

[Bazooka Boo]

Go straight to their official complaints procedure, and you need to exhaust it, keep a log of all the hoops you have to jump through in order to make a simple payment, is it a free phone number or are you being charged for the privilege?

[Lee Vodafone Company Rep]

Hello

 

I am posting this evening because when I got home tonight there was a letter from Vodaphone with a balance that was incorrect and asking for full payment, I have stuck to my payment plan as agreed, first payment due and made on 28th jan and seecond payment due and paid on 28 Feb..... can anyone offer me any help please, do I ignore or fo I call Vodaphone?

 

Hi Wisingup,

 

Although I'm not sure what's happened here I'll get this looked into and will come back to you as soon as I can.

I've PM'd Lee to get back to you.

 

Thanks for flagging this cerberusalert.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Wisingup]

Hello All

 

I have spoken with Lee and I have no reason to panic, my plan is up to date and still active.

 

I carry on as normal!

 

thanks Lee

[cerberusalert]

I'll mark the thread **Resolved**

[Bazooka Boo]

Well done, see there was no reason to panic after all...!

[Lee Vodafone Company Rep]

Hello All

 

I have spoken with Lee and I have no reason to panic, my plan is up to date and still active.

 

I carry on as normal!

 

thanks Lee

 

You're welcome Wisingup.

 

I'm pleased that we've able to get things cleared up for you and that you're happy to continue as previously agreed.

I'll mark the thread **Resolved**

 

Thanks for taking care of the honours here cerbs.

 

Well done, see there was no reason to panic after all...!

 

Hi Bazooka Boo,

 

I was always confident of us being able to get to the bottom of what had happened here.

 

Kind regards to you all.

 

Lee

 

Web Relations Team

 

Vodafone UK