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    • statute barring in Scotland is 5yrs from last payment/use date or date of default Notice + 14 days, whichever is the later. dont confuse that with the 6yrs debts show on credit files (DN's 6th bday regardless to payment or not). they'd never get a claim raised by august in 99% of cases . as long all these debts were taken out whilst resident in scotland and you have not moved since taking them out but failed to inform the original creditor before the debt sale....... then stay radio silent until sb date is reached. then if you wish send our scottish sb letter. just remember unlike E&W in scotland debts are extinguished, dead , gone , parrot. once SB'd dx  
    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
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Vonnie V RBOS (what next)


vonnie32
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What do I do? Sent S.A.R - (Subject Access Request) on 10/8 still no correspondence received nearly a month later and the £10 chq has not been cashed, sent other S.A.R - (Subject Access Request) the same day and the chq is cashed and confirmation received they are dealing with my request.

 

Do I have to start all over again and issue another SAR? or do I write with a copy of my original SAR and hold them to the 40 days from 10/8?:confused:

 

Any advice appreciated

 

Thanks

 

Vonnie x:rolleyes:

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Vonnie,

 

where did you send the request in to? If you sent it to your Branch, give them a call, they may deny receiving it (which you can't prove unless you have proof of postage/receipt), but they may be able to arrange statements over the phone (they did for me and waive the fee). I wouldn't expect any correspondence otherwise until the statements arrive! A quick call would be a good starting point to check they recieved and are 'working' it. My Branch told me it could take up to 14 days to produce 6yrs statements and for me to get them in the post.

 

BC:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Phone head office on 0131 556 8555 and ask for the Retail Regulatory Risk department, they deal with Subject Access Requests and should be able to tell you whether they've received it and if it's being processed.

Royal Bank of Scotland - settled

 

seaweasel is not a lawyer

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They'll only know if the Branch sent it on or it was sent to Customer Services though. Where did you send your request into Vonnie?

 

BC:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Thanks for the quick response guys here's were it was sent to as advised!

 

THE GROUP SECRETARY

THE ROYAL BANK OF SCOTLAND GROUP PLC

36 ST ANDREW SQUARE

EDINBURGH

EH2 2YB

 

Will I be able to call the Retails Risk Dept? or am I back to square one, I have no proof of postage...didn't think I would need it for a SAR...silly me EH!!!

 

I do know that both SAR's were sent on the same day from the same post box at the same time, one seems to have made it's destination fine, the other seems to be lost or conviently misplaced or they are soo busy dealing with everyone elses requests that they are doing what the CSA used to do and just throwing piles of mail away that they can't be bothered dealing with....sorry for the sarcasim but I am throughly fed up with RBS after nearly 20yrs as a customer, i've finally had enough!

 

Thanks again folks and sorry for the rant

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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If that's the case I would give the Retail Risk people a call, if they deny knowledge I would start again via your Branch, I don't really see what else can be done I'm afraid. If you end up going through your Branch, you can always hand deliver your SAR and you may find the Branch provide your statements within 10 days.

 

Sorry for the no so good news:oops:

 

Best of Luck

 

BC:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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further to big cols post vonnie if you do have to hand another request in get a receipt this time round. you may find at the branch they dont like giving them but stick to your guns and good luck

bos~ Data Protection Act sent

~ statements received

~ owed £1766.82

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

bos Data Protection Act sent

~ statements received

~ owed £1217.86

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

court date issued of the 17th november

27th oct full offer totalling everything including 8% interest court costs and £10 dpa sar..... one down next to go.

 

rbs~ Data Protection Act sent off 21/09/2006:mad:

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Oh Damn right,

 

don't leave until they give you a receipt. Just imagine the look on their pretty little face as they read your letter!! It's well worth it, just don't be mean to them, they only work there!!

 

BC:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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thanks guys, but you won't believe this.......had a pretty bad nite last nite my poor baby (8months) was unwell so as you can imagine I didn't have time to phone RBS....but....there I was sitting in the chemist waiting on my prescription when low and behold the RBS called me!!!!

 

Asked a rather stranged question about me visiting another branch??? strange and I started to think "oh no someone has used my a/c for fraud or something" but no my statements had been sent to my branch via a branch 100 miles away which I have never stepped foot in....all rather strange if you ask me..

 

Anyway upshot is I now have my statements and a claim to put to RBS for £1100 for one account alone....don't even want to think about my business a/c that will be a whole other ball game.

 

Hope to head off on holiday on Sunday (all being well with the little one) but will ensure I send my letter off to RBS before I head off, asking nicely for my cash back...thank you very much.

 

Thanks Guys appreciate your support and glad it didn't turn out to be too bad after all.

 

Vonnie x

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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  • 1 month later...

Well surprise surprise have received reply from RBS thanking me for my faxed letter......I didn't send a faxed letter ???? Basically saying sorry to read of your dispute but our charges are not unlawful or unfair and are in accordance with our agreed T&C's. We have reviewed the OFT report but any revised charges are only for credit cards.

 

Therefore your not getting any money

 

Yours sincerely

Andy Sinden

Group Customer Relations

 

Oh well will need to send off LBA tomorrow and pop into the court to pick up my papers as it looks like it will be much better to have them prepared over the next couple of weeks rather than rely on RBS coming to their senses.

 

Will have to seperate my claim though as it is over the £750 limit for small claims in Scotland, so any advice in this respect much appreciated folks.

 

Cheers

Vonnie

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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hey vonnie i put my claim into summary cause as court advised this was best course of action. it does carry an element of risk in that IF you lose you MAY be liable for upto £750 cost to the other side. however i was assured this risk was very near zero as a judge would not really find against a lay person for a major financial institution for costs. i got paid very quickly after putting in my summary cause so heres hoping if this is the route you choose its the same for you

bos~ Data Protection Act sent

~ statements received

~ owed £1766.82

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

bos Data Protection Act sent

~ statements received

~ owed £1217.86

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

court date issued of the 17th november

27th oct full offer totalling everything including 8% interest court costs and £10 dpa sar..... one down next to go.

 

rbs~ Data Protection Act sent off 21/09/2006:mad:

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  • 6 months later...

Court papers in and date set for the 24th May so far no response from RBS but I believe they are masters at putting things into the court at the very last minute.

 

Just a waiting game now.

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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  • 3 weeks later...

received offer this evening by e-mail 3 days before calling to court, they have offered full amount and fees but they have asked me to accept this as a full and final settlement, but I had to split my claim due to the amount involved.

 

Just wondering how I should word my reply to them given that I would like to accept their offer for the current claim but I fully intend to submit a further claim for the rest of the charges?

 

Any ideas????

 

Cheers guys couldn't have done it without all the support on here (I nearly caved in when the court said they were going to defend! lol)

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Any ideas anyone I need to reply tonight or call them tomorrow and I am worried I get the wording of my letter wrong and then can't put forward my other claims against them!

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Any ideas anyone I need to reply tonight or call them tomorrow and I am worried I get the wording of my letter wrong and then can't put forward my other claims against them!

 

Vonnie...

 

Were new to this pretty much, but in respect of your question above, you can word it something like ' without prejudice'...

 

You need to search further in these forums or indeed moneysavingexpert.com, where there are other useful posts...

 

The wording basically allows you claim further costs/ unlawful charges without signing your rights away...

 

Well, please look further, this is only my rough belief after much reading...

 

Good luck...

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cheers clakkers I'm trying to sift through to find info but I am going square eyed!!!! lol

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Share on other sites

will do but losing the will to live now.....

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Share on other sites

received offer this evening by e-mail 3 days before calling to court, they have offered full amount and fees but they have asked me to accept this as a full and final settlement, but I had to split my claim due to the amount involved.

 

Just wondering how I should word my reply to them given that I would like to accept their offer for the current claim but I fully intend to submit a further claim for the rest of the charges?

 

Any ideas????

 

Cheers guys couldn't have done it without all the support on here (I nearly caved in when the court said they were going to defend! lol)

 

Vonnie32

 

We may have found something for you, if a little late...

 

Moderators, apologies as this points to another site's thread, but just trying to help out...

 

Both sites offer invaluable help, but sometimes, Its so difficult to see the wood for the trees...

 

help with letter refusing goodwill gesture please - MoneySavingExpert.com Forums

 

 

Hope this isnt to late...

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Thanks Clakkers I just sent them an e-mail saying I will have the cash thanks but not your terms. So they've been back on the phone and we've been negiotiating a deal....looks like I could have it all resolved soon.

 

On the up side they are considering settling all my claims at once!!! yeh.....keep your fingers crossed.

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Question about 8% interest folks. The bank claim that they will only pay the 8% from the date the court papers were served but I thought that once it was in the court arena we got the interest backdated to when the cash was taken from our accounts.

 

Can somebody put me straight here?????

My brain hurts.......

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Problem with negiotiating the interest, I thought since it has got to the court stage I was entitled to claim the 8% interest from the date the charges were taken from my account.

 

However the bank are claiming that the interest is only payable on the charges from the date the court papers were served.

 

Can anyone advise what the correct position is please????

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Anyone???? I need to e-mail them tonight and I need to contact the court to delay tomorrow's hearing and I don't want to do that if they are going to mess me about over the interest.

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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Problem with negiotiating the interest, I thought since it has got to the court stage I was entitled to claim the 8% interest from the date the charges were taken from my account.

 

However the bank are claiming that the interest is only payable on the charges from the date the court papers were served.

 

Can anyone advise what the correct position is please????

 

 

Allo Vonnie...

 

Erm, like i said, done a lot of reading...this link may help, late again i know, but the info is there to be found...

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland/42749-bit-help-you-rbos.html

 

Its just can be a real pain to find...after 20 mins my eyes are ready to shut!

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Well I decided to go to court even though the bank said not to bother, the sheriff was really nice and very helpfull and the banks representative was how could I say less than dynamic! lol

 

So I asked for another hearing in a couple of weeks to allow us time to settle.

9/8 - Discovered Consumer Action Group Site:D

 

RBOS - Personal Account

10/8 - S.A.R - (Subject Access Request) to RBOS

17/5 - Defence lodged by RBS

24/5 - Court date

21/5 - Offer received:rolleyes:

22/5 - Offer rejected

25/5 - New offer received and accepted!!!!!!

 

MBNA Credit Card

10/8 - S.A.R - (Subject Access Request) to MBNA

Feb 07 Received payment in full...Yeh!!!!:-D

 

RBOS Business Account

25/5 - May 07 - Statements received

23/7 - Offered received

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