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    • Not sure what to make of that or what it means for me, I was just about to head to my kip and it's a bit too late for legalise. When is the "expenditure occured"?  When they start spending money to write to me?  Or is this a bad thing (as "harsh" would imply)? When all is said and done, I do not have two beans to rub together, we rent our home and EVERYTHING of value has been purchased by and is in my wife's name and we are not financially linked in any way.  So at least if I can't escape my fate I can at least know that they will get sweet FA from me anyway   edit:  ah.. Sophia Harrison: Time bar decision tough on claimants WWW.SCOTTISHLEGAL.COM Time bar is a very complex area of law in Scotland relating to the period in which a claim for breach of duty can be pursued. The Scottish government...   This explains it like I am 5.  So, a good thing then because creditors clearly know they have suffered a loss the minute I stop paying them, this is why it is "harsh" (for them, not me)? Am I understanding this correctly?  
    • urm......exactly what you filed .....read it carefully... it puts them to strict proof to prove the debt is enforceable, so thus 'holds' their claim till they coughup or not and discontinue. you need to get readingthose threads i posted so you understand. then you'll know whats maybe next how to react or not and whats after that. 5-10 threads a day INHO. dont ever do anything without checking here 1st.
    • I've done a new version including LFI's suggestions.  I've also change the order to put your strongest arguments first.  Where possible the changes are in red.  The numbering is obviously knackered.  Methinks stuff about the consideration period could be added but I'm too tired now.  See what you think. Background  1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of November 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.  Unfair PCN  4.1  On XXXXX the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will  be reduced to £30 if paid within 14 days of issue). 4.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).  4.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.   4.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim. No Locus Standi 2.1  I do not believe a contract exists with the landowner that gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-  (a) the owner or occupier of the land; or  (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44  For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.  2.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract. Illegal Conduct – No Contract Formed  3.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.  3.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.  3.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.  3.4        I also do not believe the claimant possesses these documents.  No Keeper Liability  5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.  5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.    5.3        The claimant did not mention the parking period instead only mentioned time 20:25 which is not sufficient to qualify as a parking period.   Protection of Freedoms Act 2012  The notice must -  (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; 22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim. 5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable. No Breach of Contract  6.1      No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows a different post code, the PCN shows HA4 0EY while the contract shows HA4 0FY.  6.2        The wording “Electric Bay Abuse” is not listed on their signs nor there is any mention on the contract of any electric charging points at all let alone who can park there or use them.  Interest 6.2  It is unreasonable for the Claimant to delay litigation for Double Recovery  7.1  The claim is littered with made-up charges. 7.2  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100. 7.3  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims. 29. Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practise continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.” 30. In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverable under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...'' 31. In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case. 7.7        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.  7.8        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).  In Conclusion  8.1        I invite the court to dismiss the claim. Statement of Truth I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. 
    • Scottish time bar: Scottish appeal court re-affirms the “harsh” rule (cms-lawnow.com)  
    • I suppose I felt my defence would be that it was an honest mistake and even the initial £60 charges seemed unjust, let alone the now two £170's he is now demanding. There is no Justpark code for 'Sea View' on the signs in the car park and the first/nearest car park that comes up when you're in the Sea View car park is the 'Polzeath beach car park'. If I have to accept that I need to pay £340 to avoid the stress of him maybe taking me to court, then so be it. If people here advise me I don't have a case then I will just have to pay.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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CarCraft And NAC warranty


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Hi, im writing on behalf of my father in law who is 62 and has no knowledge of computers.

 

Now his trouble with Carcraft and NAC warranties is as follows and needs advise.

 

He purchased a very nice 2.5 year old car from carcraft in Feburary 2010. Took out their finance and extended 5 year NAC warrenty.

 

Upto last week the car has been great, its been serviced regulary and has been all over the country as he likes to travel being retired.

 

I personely rang NAC up and told them that his vehicle had been heard at our local vat registered garage and the mechanic said that the dual mass fly wheel was broken.

 

So on instruction of NAC, i took the car back to carcraft so they could get NAC to inspect it and fix the problem.

 

Yesterday morning my father in law recieved a phone call from carcraft telling him that NAC have inspected the fly wheel and are not going to pay for it. On that he was told by carcraft that the total to get the job done is over £900. So i rang NAC warrenties and was spoken to a very ubrupt welsh gentleman who really didnt care about the job that needed fixing. He then started ranting at me on the phone asking who the hell i thought i was and put the phone down on me.

 

That is not exceptable in the real world of buisness.

 

I then found out later he was the manager of NAC.

So i have had many phone calls with carcraft and have come to this.

 

As i sat next to my father in law in Feb 2010 when he bought the car, the salesmens point of sale was that the vehicle still had 7 months manufacturers warranty on it. Yep that was fine until we find out that the service book was not with the vehicle after purchasing the car.

 

Carcraft are insisting that the vehicle went to them with out the service book or manual and no spare key. Now i have spoken to 8 major dealer ships throughout Nottinghamshire and all of them said that if they recieved the car as part ex or sale they would have made sure that service book etc would of been with it as it was only 2.5 years old at date of sale.

 

CarCraft are still insisting £240 to just put the car back together without doing the job.

 

I fell that my father in law has been sold this car with no care from carcraft. The NAC warranty is going to be cancelled as i have read over the last couple of hours how its a big con.

 

Over the last 6 months my father in law has rung carcraft about such service book and manual and he has every time been promised that it would be in the post and yet nothing has arrived.

 

I spoke to Vauxhall yesterday and the very nice gentleman said that even though the car is 1 month over the 3 year warranty they would waver that as the fly wheel has gone at such and early age 34000 miles but without the service book they cant do anything

 

Can you advise on this please

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I have the 5 year warranty in front of me and it says clearly in black and white the fly wheel is covered. But NAC reckon that they sent out a independant auto technician to inspect it and they are saying it has lateral play and yet they will still not fork out.

 

CARCRAFT AND NAC are the biggest con i have ever seen. They get you to take out this supposed great warranty and then you get stung.

 

At the moment i am seeking some advice as to see if this can be a legal matter

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it would seem that all the NAC warrantys are a waste of time. Stamped or not as you still need invoices to proove which they also dont give you. I never even asked for a warranty told one came with the car but yet i have been charged 1,270 for in one year i havent had the service history stamped therefore its void anyway. Yet its two years free warranty oh my god i cannot believe carcraft have got away with this there are thousands of people complaining. Seek professional advise they are conning people on a daily basis

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Guest Carcraft Customer Service Manager

Hi joker0870

 

My name is Linzi, a Customer Service Manager from Carcraft, I am sorry you are having difficulty with your fathers claim, if you would like to call me on 01706 753569 I can see if I can be of any assistance.

 

Many Thanks

Linzi

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Guest Carcraft Customer Service Manager

Hello

 

I can't promise you that I have all the answers, but if you give me a call, I can certainly try to help.

 

Thanks

Linzi

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UPDATE:

 

Linzi has sorted a major problem out for me. All is sorted, repairs started and a problem found with engine acu is being paid for by NAC. This was found today to be a problem also.

 

So if any of you have a problem with carcraft or nac, give lovely Linzi a ring cuz she can sort things out.

 

Thanks Linzi and thanks consumer forums for your help

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  • 3 months later...

Hi everyone, I have the exact same problem, the NAC have agreed I have a problem with my car (repair quote is £679). After a few days constant calling between them, the repair garage and Carcraft, I finally got the NAC to say yes it's covered but only up to £300, which is a number seemingly plucked out of the air, as it's not the cost of a part, any labor or anything on the quote! Doesn't make any sense! Car booked in for repairs so I've a few days to get this sorted, but it seems to me that the NAC have just picked this number randomly, as in my 2 year warranty there is no mention of having to only pay a certain amount or even that I have any excess to pay. I'd kind of understand if it was the cost of the part or something, but it feels like they are trying to just trick me into thinking that's all that's covered!

 

I want to speak to Linzi, but can't work out how to contact her? See it says call me but no number! I've spoken to Carcraft Customer Service a few times in the past and they've always been fairly helpful and pleasant to deal with, but I want to speak to her as she comes under such recommendation by the OP...

 

Thanks for any help :)

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Hi everyone, I have the exact same problem, the NAC have agreed I have a problem with my car (repair quote is £679). After a few days constant calling between them, the repair garage and Carcraft, I finally got the NAC to say yes it's covered but only up to £300, which is a number seemingly plucked out of the air, as it's not the cost of a part, any labor or anything on the quote! Doesn't make any sense! Car booked in for repairs so I've a few days to get this sorted, but it seems to me that the NAC have just picked this number randomly, as in my 2 year warranty there is no mention of having to only pay a certain amount or even that I have any excess to pay. I'd kind of understand if it was the cost of the part or something, but it feels like they are trying to just trick me into thinking that's all that's covered!

 

I want to speak to Linzi, but can't work out how to contact her? See it says call me but no number! I've spoken to Carcraft Customer Service a few times in the past and they've always been fairly helpful and pleasant to deal with, but I want to speak to her as she comes under such recommendation by the OP...

 

Thanks for any help :)

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Guest Carcraft Customer Service Manager

Hi Bazwilkinson85

 

I will PM you with my number. I'd just like to add that if the NAC are covering your claim and they have offered you £300, this is because this is the maximum claims limit under the 2 year Free Extended Guarantee.

Depending on Mileage/length of time you have owned the vehicle i may not be able to help you, but give me a call and we will discuss it.

 

Thanks

Linzi

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Hi Linzi, tried to send you a PM but I can't as haven't posted enough yet!!!

 

I just tried to call you and left a message, but my mobile is 07917134070.

 

I have read that there is the £300 limit, which is fine, but the car is in being repaired now and they've said I need a new cambelt (which is covered) and a new system of pulleys which holds the cambelt in place (not sure 100% what this is but they said the one in my car is shot). Basically, I have only had the car a year and a week, and as far as I can see all of these parts which have failed are not wear and tear, they are down to failure of the parts. I wanted to know if there was any way in which I can get around to get more from my warranty - even if I could split the one big job up into seperate claims? Normally I wouldn't challenge what it says in the warranty book, but because so many parts have failed in the car in such little time (and little mileage!) I wondered if there is anything you can do to help? The cost for repairs is up to £800 now, which is huge amount!!!

 

Any help is greatly appreciated.

 

Many thanks,

Barry

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Guest Carcraft Customer Service Manager

Hi Barry

 

Sorry, just seen your post/voicemail - been out of the office most of the day - I will be in touch as soon as i can, however looking into this i'm not sure i will be able to do much purely due to the length of time you have had the car - but i will help as much as i can.

 

Thanks

Linzi

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  • 1 year later...

hello linzi

 

is it possible for you to contact me on [PERSONAL DETAILS REMOVED]

i took at the nac warranty when i bought a car off carcraft last march, but i went back to carcraft at the beginning of this month to get a new car so i gave the other back which has the warranty on it, im having great difficulty with carcraft they have said that they will cancel the nac for me and when i spoke to them last week they said they were waiting for conformation off nac that it had been cancelled, when i spoke to carcraft again this morning i was told that they will speak to nac to cancel it so they have blatantly lied to me and not even attempted to cancel it, as you can understand this is causing me stress as i dont need a warranty or a car i no longer have, could you please help as im getting nowhere with them.

 

thanks lisa

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Can I ask that personal details not be given out. You may get more than you bargained for

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Guest Carcraft Customer Service Manager

Hi LisaThanks for contacting me, I am looking into this for you (i got your voicemail also), i have emailed the relevant departments, as i believe an email was sent to Accounts yesterday from Trafford. As soon as i have a response i will give you a call.Many thanksLinzi

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hi

would just like to say a really big thankyou to Linzi for sorting out my issues with carcraft, she sorted out my issues the same day absolutely fantastic :-D an absolute credit to carcraft, cant say how much i appreciate her help.

 

thanks again

 

lisa :-D xx

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Guest Carcraft Customer Service Manager

Thank you very much for your kind words Lisa - was a pleasure to help you :)

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