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    • thanks dx did i check the wrong thing , i havent checked any credit file as i have no credit at all not in well over 7 years now all bills are in my husbands name, have joint building society account for our state pensions to go in thats it for me, do not want any credit either at our age we just pay the bills when we get them
    • I have been doing a lot of reading but the intricacies of legalities is not always obvious to someone like me  and it’s a lot to take in for someone new to this So how else is it served?  so by that it seems you are saying that they will need proof of postage or will a judge accept that on the balance of probabilities a large company will likely to have sent it?   
    • @jk2054 Thank you for this detailed response, and appreciate you are responding while busy.  In response to your points: In regards to the £25 and £4.82 paid by packlink, in my witness statement, it is clearly explained that this amount of £29.82 is not in dispute. I agree with you that I will focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink T&Cs.  I also agree that I will focus on terms 3b and 3c of the Packlink T&Cs and apply rights as a consumer, and use the third party as a backup if required.  Does it mean a new witness statement will need drafting to send to the court / Evri?  As per my previous post #246, I am thinking of sending an email to Evri and the court, that I have already sent my WS to them by post/email and attach the email that was sent last weekend to them containing my WS. In the email, is it worthwhile also telling Evri that I will be making a point to the judge that: the Packlink T&Cs provided by Evri in their witness statement clearly explains in terms 3b/3c that when a transport agency (Evri) is chosen by a user (myself), a contract is formed by the user and transport agency. Therefore, Evri's view that there is no contract is flawed, as under the T&Cs, there is a contract formed when I chose for my parcel to be delivered by Evri via Packlink. Evri's own T&Cs also state when a parcel is sent with Evri, a contract is formed between the sender and Evri. Happy to get any more thoughts on the above and then I will send the email either tomorrow or by Monday.  @BankFodder I have provided the screenshots and information you requested in post #248. Please let me know if there is anything you want to add to the above, before i send the email out to Evri and the court. FYI - Court date is in 2 weeks on 7th June.
    • as long as all your old addresses are showing on your credit file. there can be no CCJ, backdoor or otherwise. dx  
    • hi word for word the message says please contact us now on 03333201829 or an enforcement agent will visit you and a minimum fee of £235 {set by legislation} will be added to your balance quote re ++++++ that was sent on 20th feb, i then checked on the register judgements and fines website to see if there were any ccjs but it was clear,i checked old address and my new adddress,  will probably check again to see if there is anything  thanks for your help   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi im writing for my mil she doesnt have a computer. She moved out of a reted flat 3yrs ago leaving behind a reasonably large debt with npower. She did nothing about this and moved into another house with different supplier. She has since had a couple of letters from a dca (unsure who) about the npower debt. Can someone please tell me whats the best course of action for her please.

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In essence are you saying that she acknowledges part of the debt and if so for how much? May be best to contact Npower and try to come to some sort of arrangement to pay off the debt and avoid extra charges being thrown on top. She has no obligation to submit a Income and Expenditure sheet to Npower. I am not sure if they can apply for a warrant to disconnect her present supply as they are not the supplier. Somehow I doubt it.

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Hi timmytime,


You need information, send NPower a SAR Request, with £10 postal order, they will send all account details for 6 years plus.

You can see what the correct charges are, what the interest is, what the penalty charges. You can then decide what your willing to

pay and what your disputing. They have 40 days to send the data info.

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Quite often the £10 can be saved by writing in and just asking for the information, £10 is a lot of money when you have none, and NPOWER will supply this out of courtesy.


You mention your friend has a lot of other debts; has she looked in to a Debt Relief ORDER, IVA or Bankruptcy? Consumer Credit Counselling Service are fab at helping out when you have difficulties and give some brilliant advice.


With regards to disconnection - NPower cannot disconnect if they do not supply the current property

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I have no idea if the final bill is correct, we have no final reading as she left the property and npower fitted a pre payment meter very shortly after. She had no easy access to the meter room bit shared block of flats and all that. She also had no intention of taking a reading. I might get her to ask them for the info first before we pay the £10. She currently has her head in the sand and its proving difficult to get her to realise the mess she is in. Let alone let them know where shes living now, all letters go in bin mostly unopened. Thanks for the suggestion of help for her, going to do it all for her when i find a spade to dig her head out!

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More often than not requesting a SAR from a utility company is a waste of money as nottslad has pointed out. A SAR should only be requested if info regaridng conversatisn or letters written is required. It seems that the occupant is not disputing the bill so again a SAR would be a waste of money.

When they changed the meter an end reading would have been taken. The issue here is whether an opening reading was done or was it estimated and whethe she received regular bills. If she did then tghere is a good chance she may be liable for all as the supplier has followed the regulations. Perhaps Nottslad can give us more input on this aspect.

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