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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • well post it here as a text in a the msg reply half of it is blanked out. dx  
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Claiming Part of Deposit


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We rented out our house a while back and the tenants gave a deposit to the agent. The tenants left about eighteen months ago and there was damage to the property which came to £680 less than the deposit. The agent still has the deposit and says that the ex-tenants have been contacted several times (they are in France) but they don't reply. How do we get our damage costs from the deposit? Thanks for any help.

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Is the deposit in a tenancy deposit scheme?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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Yes it was in a tenancy deposit scheme, but when the tenants left and the agent sent off the paperwork of damage, the scheme said the rent was over £2,000 so they could not deal with it. The rent was actually £2,200.

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So in that case where is the deposit currently?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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If the agent have the deposit then I dont understand the issue - the agent simply needs to release it.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Agent is being an idiot. They should release it to you simple as.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I have just talked to the agent again and am now totally confused!!! They say they think they have written a cheque to the dispute service, why would they do this if they say that the dispute service did not want to know?? They say the person who knows will be in tomorrow, so perhaps I may be enlightened then. Is the dispute service different to the deposit scheme? Why would they write a cheque to them if the deposit scheme already had the money? Thanks so much for your help, I am sorry to seem so moronic over this..

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Something isnt quite right here.

 

Give it til tomorrow and see what you find out. The agent seems to be playing silly bu**ers.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Out of interest, are you still using this agent for renting out the property?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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It is farcical that this has carried on after 18 months.

 

During/following your discussion tomorrow find out the following:

 

1) Where the deposit is now.

2) When it was returned from the DPS.

3) If it wasnt returned from the DPS, why, as they cannot deal with it as the tenancy wasnt an AST.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I have heard from the agents!!

1. They have the deposit

2. They got it back from the DPS around May 2010

3. They say they can't do anything until they either get agreement from both parties or a court tells them to pay out the money.

I hope this helps and thanks again.

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Since when did the agents believe they were a tenancy deposit scheme?

 

That is quite a ridiculous stance to take.

 

I would try one more thing before formally persuing them.

 

I would simply ask them under what point of law they feel that they cannot release the deposit. I would be VERY interested to hear their response.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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Right, I hope I get this right. They say there is no point of law, but they could release the whole amount to the ex tenant if we agreed or some to us if the tenant agreed but as the tenant has not replied they can't do that.

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But if theres no point of law, thats utter rubbish.

 

Balls to it, send them a letter before action demanding the release of the deposit to yourself within 7 days or you will proceed to court.

 

They havent got a clue.

 

I would also be inclined to raise a complaint with their professional body if they are a member of one (ARLA etc).

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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OK I will try that and see what happens!! I must admit, the lady I have been talking to doesn't seem to have much of a clue. She just seems to think that you can't give away the tenanat's money to the landlord, as no one has OK'd it. Perhaps this is why she suggested the small claims court in the first place. It seems strange to say please sue us though.

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I have told the agent we are taking them to court. They talked to the TDS solicitor for some unknown reason who said we should sue the tenants. The solicitor said we would be wasting our time taking them to court. I said if they can't even get hold of the tenants to give back the deposit, we won't have much luck taking them to court, particularly as the tenant is an American Attorney. I said what happens to the deposit and the agent said they sit on it forever!! We have written a letter of action, are we wasting our time?

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Wrong. Utterly utterly wrong. They are trying to act like a TDS when they are NOT.

 

The agent has the money, you sue the agent.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Could you PM me the area, and the name of the agent?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Got your PM thanks.

 

The agent is a member of ARLA.

 

I would therefore, in the first instance, raise a complaint with them:

 

http://www.arla.co.uk/complaints/

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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  • 3 weeks later...

We are back and we have had an e-mail from the agent saying that she has now had a reply from the ex-tenants who are still lving in France who say they want the deposit back (surprise, surprise). Whose money is it, is the agent in a position to give them the deposit back We have not actually complained to ARLA or applied to small claims yet as we were away.

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